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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

March 29, 2021

It was a great buying experience at Axelrod. Our salesman was courteous and was no pressure. The buying process was easy and the financing expert got us the best interest rate and answered all our More

by Captain
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Axelrod, James Summerville
March 29, 2021

Was very pleased the the service I received Steve and Rachel were wonderful with the process and I am very happy I came to your dealership More

by MLHARRISON55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel , Steve Cseke
March 29, 2021

Most courteous . Thank you. What happen to the car Wash? Battery seemed in good condition, but replacement was recommended at $175. Appreciate the coupons received. More

by Nick A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek
March 29, 2021

Everyone was there was a really friendly and courteous and yes I would go back there again I like taking my truck there Thank you More

by User-1a91ea09ee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Katie Bozic
March 28, 2021

The work required was performed quickly and professionally. I needed work done on our 2017 Canyon. The transmission was jerking at any speed over 35 mph More

by Ron Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek
March 26, 2021

Great dealer and sales staff. McKoy was one of the best salesmen I’ve ever dealt with. And finance’Susie was terrific also. Thank you ! 😀 More

by Rstrapper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Axelrod, Rachel Wallace, Brandon Payne, McKoy Kendrick, Digital Air Strike
March 26, 2021

We drove 40 minutes to dealership and car was sitting out front waiting for us. Salesman was next to car. Although they are not a Nissan dealership they were knowledgeable about the car More

by BOMB20001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Axelrod, Bryan Schuerger
March 26, 2021

Very unprofessional. Sales staff cursed and yelled at me. I questioned their numbers and they went completely ballistic. I would not recommend this dealer to anyone. More

by TYLERC0816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Cseke, Susie Axelrod
Mar 27, 2021 -

Axelrod Buick GMC responded

Thank you for sharing your experience. As mentioned in your other reviews, when you buy your own lease from the lender, the amount due includes your residual, late fees, payments due, etc. Between the time we were approached as a liaison between you and your lender and the time you actually signed to purchase out your lease, additional fees posted to your account. Those fees were out of our control and were clearly stated in your lease contract. We offered to cancel the deal in hopes that another dealer may assist in explaining these fees properly to you. We apologize we failed in helping you buy your lease out from your lender. If you would like any additional explanation, feel free to call our management team @ (216)661-5060. Thank you.

March 26, 2021

Wonderful buying experience. Brett made the whole process flawless and even handled my lease trade in for me. He came highly recommended and I can see exactly why! The whole team at Axelrod was awesome! More

by JENNAORSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek
March 26, 2021

From the moment I walk in doors, I was greeted with professionalism and hospitality.If I’m in need of another vehicle I’ll definitely be back. More

by Chef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Reese, Chad Noureddine
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