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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

March 18, 2021

Sorry the survey should not require an essay question and answer. Sorry the survey should not require an essay question and answer. Sorry the survey should not require an essay question and answer. Sorry the More

by Moojjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Dominic Difino
March 18, 2021

The survey should not require an essay answer. The survey should not require an essay answer. The survey should not require an essay answer. The survey should not require an essay answer. More

by Moojjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer, Mitchell Axelrod, Mark Taylor
March 17, 2021

Ryan went above and beyond to make my service repair complete, while giving me confidence and trust. If I were to get another car from Axlerod it would be b/c of him. Though I do not like that I got a More

by MMM
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Dominic Difino
March 17, 2021

They were very good I called them to say my car was acting up and they had me call for a tow and took it in More

by BOSSRK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan prosinski, Brett Leek
March 16, 2021

excellent all around no problems at all. Awesome group! I could not have asked a better sales team. I almost felt though I had know them years. More

by js424761
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Reese, Bryan Schuerger
March 16, 2021

Work was performed in a very timely manner. I was in and out very quickly...much appreciated! My employees are very friendly and attentive. Thanks More

by jkenna07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Tim Kubow, Katie Bozic, Dominic Difino
March 16, 2021

Went for my free oil change and tire rotation. I needed some clarifications on all the new electronics even after reading manuals. I did get a chance to ask a few before leaving and got my answers bit fel More

by RZONCATJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Tim Kubow
March 15, 2021

Fast, safe and excellent. Quality is good. Tim was great and efficient. Waiting room was clean and quiet. All the personal very welcoming and friendly. More

by DAVIDKLEINPETER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
March 15, 2021

The service here is descent at best. The service department is extremely busy and understaffed. I just did not have a great experience here this last past Saturday. More

by Brettcadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Noureddine
Mar 27, 2021 -

Axelrod Buick GMC responded

Brettcadi, Thank you for your feedback and taking the time to share your thoughts. We apologize you did not get the service you expected when visiting our service department. While we have had pandemic staffing setbacks, we still strive to meet our customers needs. It seems in your case, we failed. We will continually discuss internally our Saturday scheduling to ensure we have coverage to meet our customers needs. If you need anything in the future, please feel free to reach out to Ryan Prosinski, our Service Manager. Again, thank you for your feedback. The Axelrod Team

March 15, 2021

They did a great job getting me the vehicle I wanted. Made the purchase go smooth. Squid did a great job. Would recommend Axelrod to anyone looking for a vehicle More

by FGOEDTEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Axelrod, Tom "Squid" Reppucci
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