BMW Certified Pre-Owned Medford, A Herb Chambers Company

Do anything that you can to avoid having your car serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump broke and the car had to be towed to the dealership for repair. Apparently the water pump damaged a cover and the whole engine had to be pulled out and multiple pieces ordered from Germany. They did so and repaired the engine, I called every few days to check on status and remind them of the blinker issue for which the car would have been there for at this point regardless. They called me to let me know the car was ready for pickup, I asked about the blinker and got a "whoops - no it hasn't been addressed". They then had to order a new part from Germany once again to repair (my car was in the shop for over two months). I just went to pick it up on Saturday and while the blinker has been replaced, it is still sticking and when I got home I realized that someone removed the spare tire! (water pumps and blinkers have nothing to do with tires last I checked). I have been reaching out to management for the last two days and have no response or resolutions. More

Clean, professional, trustworthy - I think they genuinely care about their service, customers and reputation. They also really leverage digital communication making experience efficient! care about their service, customers and reputation. They also really leverage digital communication making experience efficient! More

We sold a car to this dealership today and worked with Billy Callandrillo and Nick Apanian. They were both excellent! The deal was fair and they made everything quick and easy. They also went the extra mi Billy Callandrillo and Nick Apanian. They were both excellent! The deal was fair and they made everything quick and easy. They also went the extra mile (literally) to drive us home and then drive back again to hand-deliver a check! Very impressive and unexpected but much appreciated! More

I couldn’t choose no star or I would have, oil change took too long, much longer than promised. Car was dirty, help was surly, I’ll never come there again took too long, much longer than promised. Car was dirty, help was surly, I’ll never come there again More

Really hard GM to work with, makes it harder when you finance with a bank, made it longer process for. But Billy helped through it all and made the experience better and worth the time. Old school car sa finance with a bank, made it longer process for. But Billy helped through it all and made the experience better and worth the time. Old school car salesmen and honest man, with great energy and hospitality. Made every moment worth it More

I recently purchased a certified pre-owned vehicle from Herb Chambers BMW of Medford. This experience changed my perception of car dealerships and car salesmen. In particular, Billy Callandrillo and Marc Herb Chambers BMW of Medford. This experience changed my perception of car dealerships and car salesmen. In particular, Billy Callandrillo and Marc Starr are two of the most genuine people I have met; professional, personable, well informed, and a pleasure to do business with, along with both having an impeccable sense of humor to alleviate any tension on my part while conducting a rather large (for me) business transaction. They are the kind of men that I would be happy to call friends if I met them on a personal basis. Based on my experience with these two, I would recommend this dealership to anyone looking for a pre-owned BMW vehicle, and by extension, recommend the Herb Chambers organization in general. More

Best car buying experience ever! Mychael was fantastic - friendly, helpful and knowledgeable. It was a considerably quick and easy process from the minute we got the to when we lef Mychael was fantastic - friendly, helpful and knowledgeable. It was a considerably quick and easy process from the minute we got the to when we left. Mychael took care of the little details and we are enjoying our car! More

The dealer was excellent helped process and deliver the car with great attention to detail! Highly recommend Zain as he helped take care of our trade in as well! car with great attention to detail! Highly recommend Zain as he helped take care of our trade in as well! More

I recently purchased a certified BMW 3 series from Mychael Deafonseca and had a very pleasant experience. He was very professional and made what can sometimes be a stressful experience easy. Mychael Deafonseca and had a very pleasant experience. He was very professional and made what can sometimes be a stressful experience easy. More

Everyone we dealt with at BMW of Medford was very professional, attentive and detailed oriented. Nancy was our first contact via email. She was helpful and persistent. Mychael Deafonseca sold us th professional, attentive and detailed oriented. Nancy was our first contact via email. She was helpful and persistent. Mychael Deafonseca sold us the car. Mychael provided great service. He wasn’t pushy or impatient. Very helpful and knowledgeable. He was excited for us as we purchased our first BMW and shared his enthusiasm when we picked up the car. He was thorough as he detailed the features of the car with us. He responded to my husband’s requests and took care of things right away. Thank you for making the car buying experience a good one! More