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BMW Certified Pre-Owned Medford, A Herb Chambers Company

Medford, MA

Overview
Employees
Reviews
Vehicles
4.7
224 Reviews
BMW Certified Pre-Owned Medford, A Herb Chambers Company has one mission: to provide the finest used luxury cars to drivers who demand the best. Our dedicated team of BMW experts strives to deliver a level of sales, service, and financing commensurate with the incredible vehicles we sell. Whether you're in the market for a specific certified pre-owned BMW, need service for your luxury vehicle, or want to explore your financing options, our professionals are here to make the process as seamless as possible.
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60 Mystic Ave

Medford, MA

02155

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Showing 224 reviews

November 12, 2021

This is by far the WORST service Center I have been to.To make a long story short...Their mistake and lack of knowlage costed me over $3000 in repairs somewhere else to fix what they broke. More

by ByHC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Grullon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. We would like to hear about the circumstances surrounding this review so the team can assist in resolving your concerns. Please contact me at your earliest convenience. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

Helpful
October 23, 2021

The new BMW dealership in Medford is beautiful and everyone there is extremely helpful! I really wasn’t sure what I wanted and they were very patient with me. I ended up getting a gently used X3 and I More

by Franni O’Hara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Odgers, Lorenzo Samuel, Reda Tadjer, Johan Bedoya
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Oct 23, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the recommendation and your business. We always have a large and excellent selection to choose from so taking ones time is paramount. Happy to hear you are thrilled with your X3 and our team.

Helpful
October 22, 2021

Great experience, made the process so easy and smooth. No hiccups at all. Nick, Wilson, and Johan helped from beginning to end. More

by Aneudy.cabral
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Martinez, Reda Tadjer, Johan Bedoya
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Oct 22, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for posting your positive review Aneudy. It was our pleasure serving you and thank you for you business.

Helpful
October 14, 2021

Excellent customer service and attention. Be sure that if any issue arises, they'll try 200% to have your back and make you feel totally satisfied with your purchase. More

by Jovany G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorenzo Samuel, Johan Bedoya
Report | Print
Oct 14, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the kind words Jovany. Excellent customer service is our top priority and again, thank you for your business. Enjoy your new vehicle and contact us anytime for anything.

Helpful
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