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BMW Certified Pre-Owned Medford, A Herb Chambers Company

Medford, MA

4.7
221 Reviews
BMW Certified Pre-Owned Medford, A Herb Chambers Company has one mission: to provide the finest used luxury cars to drivers who demand the best. Our dedicated team of BMW experts strives to deliver a level of sales, service, and financing commensurate with the incredible vehicles we sell. Whether you're in the market for a specific certified pre-owned BMW, need service for your luxury vehicle, or want to explore your financing options, our professionals are here to make the process as seamless as possible.
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60 Mystic Ave

Medford, MA

02155

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Showing 221 reviews

January 03, 2022

We recently bought a used truck from this dealership. We couldn’t asked for a better buying experience. When we got there the truck was waiting out front with plates on it. We felt no pressure at all. Our s More

by R.Z.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Callandrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Taliento, Wilson Martinez
Jan 05, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We're so happy to hear you had a great experience with our team here at Herb Chambers BMW Certified Pre-Owned Medford! Thank you for giving us the opportunity to earn your business. We hope you enjoy your vehicle and look forward to working with you again in the future!

January 01, 2022

Great service. - kept me informed as things progressed. Work completed on time. Comfortable waiting room. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Robinson, Brad Viglioni
Jan 04, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thanks for the awesome feedback, Jim! We look forward to seeing you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

December 24, 2021

Best experience… Every one I felt with was great service was excellent by everyone at the dealership. More

by Kbrant9093
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Grullon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johan Bedoya, Wilson Martinez
Dec 28, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We appreciate the five star rating! Thank you so much for choosing Herb Chambers BMW Certified Pre-Owned Medford!

December 17, 2021

I brought my BMW X1 in for check engine light . They ordered part an installed it a few days later- cleaned the car on return. 5 out of 5 stars More

by Paulwild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
Dec 17, 2021 -

Paulwild responded

Great for service

Dec 20, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for your 5-stars, Paul! We appreciate your review, and look forward to seeing you next time at Herb Chambers BMW Certified Pre-Owned Medford!

December 06, 2021

Friendly staff all around. Pleasant environment. No pressure sale. Worked hard and efficiently to get me to be able to take my car home the same afternoon that I showed up, even without a scheduled app More

by Pfefster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reda Tadjer, Wilson Martinez
Dec 09, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

This is what we love to hear! We're so happy that our team provided you with an amazing experience! We hope you share your experience with friends and family! See you next time at Herb Chambers BMW Certified Pre-Owned Medford!

November 26, 2021

Wasn’t happy with the entire transaction.I cannot blame the car sales person.As they are only a small piece of what the dealership stands for which in my opinion is not GOOD!My entire experience at this de More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Taliento, Jessica Odgers, Wilson Martinez
Nov 29, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Chris, We apologize for this experience and assure you we take customer feedback seriously. We appreciate your input and will address these concerns with our team. Please reach out to me so I can hear more about this situation and help provide a better experience next time. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

November 16, 2021

Nick, Mark, Johan, Wilson… every person I came in contact with from BMW Medford (Herb Chambers) was truly a gem. They are transparent, kind, they listen to your needs, and they exceed them. I could not recom More

by LNT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Taliento, Johan Bedoya, Wilson Martinez
Nov 23, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

This is so great to hear! Thank you for leaving the Herb Chambers BMW Certified Pre-Owned Medford team your awesome shoutout! We hope to see you again!

November 12, 2021

This is by far the WORST service Center I have been to.To make a long story short...Their mistake and lack of knowlage costed me over $3000 in repairs somewhere else to fix what they broke. More

by ByHC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Grullon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. We would like to hear about the circumstances surrounding this review so the team can assist in resolving your concerns. Please contact me at your earliest convenience. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

October 23, 2021

The new BMW dealership in Medford is beautiful and everyone there is extremely helpful! I really wasn’t sure what I wanted and they were very patient with me. I ended up getting a gently used X3 and I More

by Franni O’Hara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Odgers, Lorenzo Samuel, Reda Tadjer, Johan Bedoya
Oct 23, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the recommendation and your business. We always have a large and excellent selection to choose from so taking ones time is paramount. Happy to hear you are thrilled with your X3 and our team.

October 22, 2021

Great experience, made the process so easy and smooth. No hiccups at all. Nick, Wilson, and Johan helped from beginning to end. More

by Aneudy.cabral
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Martinez, Reda Tadjer, Johan Bedoya
Oct 22, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for posting your positive review Aneudy. It was our pleasure serving you and thank you for you business.

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