BMW Certified Pre-Owned Nashville

I have a 328i. On July, 1 the passenger side front blinker went out. On Monday July, 2, I took it to the dealership for inspection. After 3 and a half hours later I was told the part would have to be blinker went out. On Monday July, 2, I took it to the dealership for inspection. After 3 and a half hours later I was told the part would have to be ordered and I could bring the car back tomorrow(July 3). On July 3 I returned to the dealership to have the headlight assembly replaced. Although I have a comprehensive warranty to cover everything I was told to pay a $100.00 deductible. Ok, done. On July 9,the drivers side blinker is out! Coincidence? Return to the dealership with my issue. Told that they have another headlight in stock. Coincidence? But will have to get approval for the claim from the warranty company before they can service. Car left at dealrship on Monday July 9. July 10, warranty company approves the claim for repair. Another $100.00 deductible and my car won't be ready until July 11. As of July 10, 1:00pm, I have had no updates on the progress even after calling I have no responses to my voicemails to the service department. I am very displeased with this service department. I am not eligible for a loaner vehicle because I did not purchase from BMW of Nashville and my pockets are not lined with gold. I am a nurse with patients that are highly dependent on my care. Three days without a vehicle does not set well with me. I would never recommend this dealership to anyone for any reason. I'm sure there are plenty of other certified BMW service providers in my area. If not, Alabama here I come. I've actually heard good things about Century in Huntsville. More

For six years BMW of Nashville has service on my vehicle. Everytime I took it in, I had to go through the upsell attempt. Now, after paying for an extended service contract, I have come to find out they N Everytime I took it in, I had to go through the upsell attempt. Now, after paying for an extended service contract, I have come to find out they NEVER updated the software on the vehicle. That, is plain criminal. In addition, despite having an extended service contract, they charged $168 "diagnostics fee". enough said. More

I recently purchased a 2012 550i from Hugh Nemets and was pleasantly pleased with his overall professionalism. He took the time to answer all of my questions and never once did I feel the typical pressure t pleasantly pleased with his overall professionalism. He took the time to answer all of my questions and never once did I feel the typical pressure to buy. When it came time to discuss the price, we did not mess around playing the run back and forth to a decision maker game. We all got together, came up with a price we both were comfortable with, and did the deal in less than ten minutes. Hugh efforts have definitely earned him a chance at any future business. More

This has been the most pleasant experience I have had buying a car. Hugh was a pleasure to work with. He was there to answer every question I had and was always keeping me informed with the process. buying a car. Hugh was a pleasure to work with. He was there to answer every question I had and was always keeping me informed with the process. Hugh went the extra mile to make sure my experience was a good one. I also know he will be there in the future if I need other assistance with my car. I would recommend this dealership to anyone. I am a very happy new BMW owner!! More

BMW of Nashville has terrible service if you have any questions or would like to get someone on the phone to talk about your service appointment, to get an update on your appointment, or to get your car questions or would like to get someone on the phone to talk about your service appointment, to get an update on your appointment, or to get your car fixed under warranty. On two different occasions, I went in and asked for something to be repaired on my car and was told, 'You probably ran over something so that's not covered under the maintenance package. ' or 'You did x so that means your maintenance package/warranty won't cover this.' Both points were made in instances where I know I did not run over something, BMW just didn't want to fix my car. When my car was at the dealer, I had to call four times just to get one status update. For hours, my calls were not returned. In order to get a service representative on the phone, you must call, leave a message, and wait for them to call you back. The only live person you can talk to in the process is an appointment scheduler. Overall, BMW of Nashville has poor service, doesn't treat it's customers like they care, and gives dealerships a bad name. I will not be taking my car back. More

I am done with them for the last time! The straw that broke the camels back, was I ordered a part and thought it was high for the part, after some research I found that they were charging me almost doubl broke the camels back, was I ordered a part and thought it was high for the part, after some research I found that they were charging me almost double of what 3 other dealerships (not Internet wholesalers) charge in the region. That is just wrong! I called BMW USA and found that they make up there own prices, well they sure did that, because they aren't even close to anybody else. Second, I noticed on another review about a key, well same thing here we lost our key and I know the other was inside the car, but with VIN they could not order the right key. I ended going to Akin Beemer Works and they got the correct one first try. Third, I had a upper window molding cracking that was replaced, I picked up the car at night, the next day I noticed a scratch next to the weatherstripping from side to side. There are plenty of non dealer shops around now that will get my business and I'm sure that can do it better. More

I have been a customer of BMW of Nashville for 20 years. I have never had anything but exceptional service there, and feel they have made me a loyal customer by always doing what they promise in a timely an I have never had anything but exceptional service there, and feel they have made me a loyal customer by always doing what they promise in a timely and extremely friendly and professional manner. Karen Gerow has always been my preferred service technician; her knowledge of the BMW, as well as her genuinely friendly nature, make dealing with servicing a car a pleasure. More

Bought a BMW Z4 and had GAP insurance on the loan. Traded in the BMW and request that I be reimbursed on GAP through BMW OFFICE OF NASHVILLE, TN. Submitted all forms, and three months later, no refund. The in the BMW and request that I be reimbursed on GAP through BMW OFFICE OF NASHVILLE, TN. Submitted all forms, and three months later, no refund. The finance officer’s never returns calls or answer the phone in their office. Front desk personnel forward all calls to their office and still no answer. I have left messages to contact me and still no answer. Never do business with them again. All they want is to make money but after the sale they forget you. They put you to the curb. More

I purchased a 335i from this dealer. I noticed some scratches on the rear bumper after driving home a four hour drive south of nashville,The sales man promised to fix the issue, four months later i'm s scratches on the rear bumper after driving home a four hour drive south of nashville,The sales man promised to fix the issue, four months later i'm still getting the run around, He claims he's wating for a phone call,from some one,that was in Dec 2009!!! Still no word yet. It's a total Blow OFF !!! More