BMW Certified Pre-Owned Nashville - Service Center

cpo vehicles; they list as cpo they list a used bmw as cpo but they only change the oil based on what i have seen(..ie windshield seal and bottom tray coming apart) they dont check they list a used bmw as cpo but they only change the oil based on what i have seen(..ie windshield seal and bottom tray coming apart) they dont check any other items even tho the web site for cpo says they check hundreed ? items.lol YOUR BUYING AS IS when you are given the paper work and the car is past org warranty you are asked to sign a buy as is --even tho IT IS A CPO veh. Re; service for my previous bmw in 2012. i decided to change the oil at 30k miles and what i saw in the oil filter tells me it had NEVER BEEN CHANGED.. it was 80% clogged and i have worked on cars for 40 yrs and never seen such a clogged filter.HOPEFULLY they have made better in recent yrs. More

Brought my bmw in for a recall service, was informed that they couldn’t do the recall because the head was mysteriously cracked. Thus being quoted $10,000 to fix. After being given the run around through bmw they couldn’t do the recall because the head was mysteriously cracked. Thus being quoted $10,000 to fix. After being given the run around through bmw and the service department I decided to take my business elsewhere. I asked the motor to be left tore down so it could be inspected elsewhere. Upon the vehicle arriving at the following mechanic shop, I was notified of missing parts that BMW failed to include and put back with my vehicle. They refused to look into it and fix their mistakes. After finally giving up with them and agreeing to just pay for and order the new parts, they gave me the run around about ordering the part from Germany and that it would take weeks to arrive due to “customs”. I called multiple times, left multiple voicemails and never got a call back about the part I ordered ever arriving. When they’re in the wrong and can’t fix their wrong doings, they choose to only ignore you and ghost you. Legend has it, the service manager still hasn’t answered a single call to this day, and my part is still floating around in customs, lost forever. Absolutely the worst service department in dealership history. I will avoid this specific dealership in the future at all costs, even if it’s the last one standing. More

Personal information stolen My review for my car buying experience would have been a 5 star review HOWEVER several hours after I purchased a vehicle from the BMW dealership on Ar My review for my car buying experience would have been a 5 star review HOWEVER several hours after I purchased a vehicle from the BMW dealership on Armory Oaks drive in Nashville, my personal information was used to open several online bank accounts. My social security number, address, and DOB have been compromised because of my car purchase at this dealership. Ive had to file a police report and place fraud alerts with the credit agencies. I called the dealership and left two messages with no call back. On my third call I was able to speak with someone who had no explanation or apology for this occurrence. A promise to look into potential internal connections would have been appreciated. Their credit check company should be notified. This mess will effect my credit and personal information for years. DO NOT purchase a car here if you value keeping your personal secure. More

Ask for Michael Ayers If you need your car serviced, go here and ask for Michael Ayers. I have had the best experience with this rep than anyone I have ever dealt with sinc If you need your car serviced, go here and ask for Michael Ayers. I have had the best experience with this rep than anyone I have ever dealt with since buying my BMW. I was considering trading in my car altogether due to my previous experiences with another dealership, but from my first interaction with Michael he has been responsive, patient, honest, and truly committed to resolving issues that have been going on for months that no one else could get fixed. His knowledge of my BMW and ability to explain it to me makes me feel much better about the money I have to spend to get it serviced. I trust him 100% and will not take my car to anyone else moving forward. More

Excellent!! I was passing through town and my A/C went out in my 2014 435i. I stopped in to the dealership at 4:00 and hoped someone would be kind enough to look I was passing through town and my A/C went out in my 2014 435i. I stopped in to the dealership at 4:00 and hoped someone would be kind enough to look at it. I was greeted right away by a service manager who looked at it and knew right away what the problem was. I expected to be told I would have to make an appointment to get it fixed and be given all sorts of trouble since I would only be in town for the night. To my surprise, they took it right in, had the part in stock, and fixed it within 40 minutes. I have owned a Nissan, Chevy, Ford, and a Benz and I have never walked in with a problem that was fixed while I waited and in under an hour at that. Then the service manager asked if I could wait an extra 15 minutes so they could wash it for me! Every person that I had to deal with was knowledgeable, friendly, and customer service oriented. It doesn't get any better than this. Just wish I lived in Nashville!! More

5 Star Experience Once again Jeph Simmons made it a very easy and satisfying experience for my BMW 328ix service call. Over the past 15+ years he has been my go to per Once again Jeph Simmons made it a very easy and satisfying experience for my BMW 328ix service call. Over the past 15+ years he has been my go to person for a variety of BMW's I have owned. Two M5's and a 328ix. More

Great experience 2013 328i...Never had a bad experience with service department. Always greeted promptly and courteously, service advisers are knowledgeable, requested 2013 328i...Never had a bad experience with service department. Always greeted promptly and courteously, service advisers are knowledgeable, requested work is performed in timely manner. I always wait during service. Estimated time to completion is accurate, waiting area is clean and comfortable, repairs are thoroughly explained. Never had to take back for inadequate work. Very happy More

Great Service I had my X5 in for service, and I have never had a bad experience in the 3 1/2 years that BMW of Nashville has been servicing my vehicle. I had to upg I had my X5 in for service, and I have never had a bad experience in the 3 1/2 years that BMW of Nashville has been servicing my vehicle. I had to upgrade my onboard system, which while creating another issue, the service staff was more than happy to help me over the Christmas weekend. I'll explain, when I picked my vehicle up on the evening of Dec. 23, I had a malfunction light come on, I returned to the service center and Brad took my car in and had the system re-calibrated, which didn't completely correct the issue. I had to return on Christmas Eve and Service Manager Michael Janca, promptly put me in a loaner car until they could properly diagnose and take care of the issue. On Monday morning my car was ready, all systems go! They are top drawer in my opinion. My next vehicle purchase will be from BMW of Nashville. Thanks to Karen Gerow and all the service staff for all you do! More

BMW service This is my third BMW and the after sales service is the best part of the experience. I always go to Brandon Burdette and always get top notch customer This is my third BMW and the after sales service is the best part of the experience. I always go to Brandon Burdette and always get top notch customer service. My car is running great. Thanks, again, Brandon! More

Warranty "That is a common complaint by BMW owners" This is the response I get to breaks squeaking, and noisy panoramic sun roof. Media screen coating scratche "That is a common complaint by BMW owners" This is the response I get to breaks squeaking, and noisy panoramic sun roof. Media screen coating scratches off very easy and flakes off (BMW will not cover it) $3000 repair, Lettering coming off push button ignition (BMW would not cover it)...2013 with 30k on it, I should not be having these issue should have bought a KIA....Jeff does his best probably hard when BMW does everything they can to keep from honoring warranty issues. More