BMW Cleveland

Purchased my BMW from them and initially I was happy once I finally got the car…. However, I began to notice that the car was stalling when I started it and tried to drive off. I took it in to get diagnosed I finally got the car…. However, I began to notice that the car was stalling when I started it and tried to drive off. I took it in to get diagnosed and they didn’t find anything wrong with it. For the past year and four months of having the car, I still have this issue. The car continues to idle when I start it and acts as if it wants to cut off from time to time. I took my car in recently for a routine service appointment. When I scheduled my appointment online 3 weeks ago, I requested a loaner vehicle and I mentioned other areas of the car that I would like them to look at including brakes and tires. I also mentioned again, the consistent issue with the idling/stalling. When I get there, I was notified that they weren’t notified that I needed a loaner car and my additional requests. I pulled up my email and provided proof of my notification which was also written in all caps. The service person informed that they don’t have the ability to see appointment notes so I asked what’s the point of having an area for appointment notes . These are important notes that the customer needs to share. She informed me that the “appointment note” section was useless. The only other options were to find a ride, wait for 3 hours, or reschedule for weeks out. Those options aren’t reasonable and were unexpected. When I shared information about the stalling/idling the service person shared that it’s “likely a programming issue” and would be happy to fix it for an additional $172. They informed me that the problem is a new solution that they came up with recently. However, how can I trust that “programming is the issue” this time after being told that there wasn’t an issue! I inquired about the guaranteed free car wash service however, I was denied that as we’ll because of the temperature. By the time they get to the vehicle, it’ll be over 32 degrees… This is my first vehicle that I have purchased and if this is the luxury vehicle experience… this is terrible. These are things that drive current and potential customers away! I have seriously consider alternative options then with BMW because of this. Companies still fail to realize that it’s the small things that keep customers happy and satisfied. Unfortunately, that hasn’t been my experience here lately… More

I worked with Jeff Allen. I was looking for a very rare allocation and Jeff spent several days contacting other dealerships to have one of the last 12 build spots transferred to bmw Cleveland. Since none w allocation and Jeff spent several days contacting other dealerships to have one of the last 12 build spots transferred to bmw Cleveland. Since none were willing to trade Jeff emailed me the list of dealers so that I could still lock down a build slot. Witho to making any commission he still ensured that I was a happy customer. I’ll buy my next car from Jeff! More

The ethics and professionalism at this dealership is pathetic!! Arrived early to drive the vehicle I was planning on purchasing. Mind you....I made this appointment the day before. Upon early arriv pathetic!! Arrived early to drive the vehicle I was planning on purchasing. Mind you....I made this appointment the day before. Upon early arrival I was told the vehicle was sold. I was never notified or given the opportunity to purchase and was told by the general manager....”Can I be honest with you??? It’s all about the money. I apologize!!!” What HORRIBLE CUSTOMER SERVICE!!! I’m appalled!!! More

My 2020 MY bmw sit in the garage for only 6 days after a 1 hour drive and the battery completely died out. Not only they took 5 days to return my car, but also didn't change the battery under warranty, and 1 hour drive and the battery completely died out. Not only they took 5 days to return my car, but also didn't change the battery under warranty, and rather blamed me on everything. They also tried to charge me $160+ "diagnosis fee" for a car still under factor warranty! This is my 5th bmw but I'll seriously reconsider owning another one due to the poor service I received from here. Never again. More

Extremely Friendly and Professional Support I worked with Zach Angelo who went ABOVE AND BEYOND in helping me find my dream car. I lived out of state and he would send me detailed videos of my c I worked with Zach Angelo who went ABOVE AND BEYOND in helping me find my dream car. I lived out of state and he would send me detailed videos of my car, answer all my questions even after work hours. Not to mention he came into work on his day off for me to pick up my Car! He made sure my car was detailed perfectly and when I arrived it was in showroom with a bow!!! Such a great experience! Everyone who I worked with were supportive in my decisions regarding financing and not pushy. Very professional and I cannot say enough for how awesome this dealership is!! More

John helped us decide between a CPO BMW originating in Manhattan and one originating and serviced at BMW Cleveland. Mary is learning the job as a client advisor and was very personable, caring, and accom Manhattan and one originating and serviced at BMW Cleveland. Mary is learning the job as a client advisor and was very personable, caring, and accommodating; we hope she will become a long term contact for us at BMW Cleveland. Josh was most informed and competent in explaining several concerns and answering several questions within his purview. Hussain ably explained many of the functions about which we had questions. All were professional, kind, courteous, and patient with us. Thank you for recognizing our needs and making us feel welcome! More

Both Bryan and Hussain helped us purchase our verified used BMW X3. Bryan was friendly and went out of his way to help! Hussain was awesome with his knowledge oF BMW features. Great experience would lov used BMW X3. Bryan was friendly and went out of his way to help! Hussain was awesome with his knowledge oF BMW features. Great experience would love to work with both of them again! More

Great experience with BMW Cleveland. Staff very professional and curtious. Would definitely go back. Had great training on my car and was very comfortable with it driving home. professional and curtious. Would definitely go back. Had great training on my car and was very comfortable with it driving home. More

Great experience with my 330 lease. This is my second time leasing with them. I shop around but always end up here. Joe Chern made it a very pleasurable experience. Highly recommend! time leasing with them. I shop around but always end up here. Joe Chern made it a very pleasurable experience. Highly recommend! More