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BMW Cleveland
Solon, OH
334 Reviews
We offer a wide selection of new BMW vehicles, including the BMW 4 Series, 3 Series, X5, X3, and X1. As a luxury car dealership, our inventory features luxury and performance-tuned machines, suitable for any driver, whether you're seeking comfort, adventure, beauty, speed or efficiency.
In addition to our new vehicles, we also offer a range of BMW accessories and parts, backed by expert technicians who are dedicated to providing top-notch service. You can even find your perfect match with our convenient online search tool. Whether you're looking for a sleek sedan or a rugged SUV, we have the perfect BMW vehicle for you.
For more details, call us at (440) 914-8111 or visit us at 6135 Kruse Drive, Solon, OH 44139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 334 reviews
December 28, 2018
Excellent Service This is the second vehicle purchased at this dealership. The staff is excellent, including Daniel in sales, Hussain in technology, and Michael in t This is the second vehicle purchased at this dealership. The staff is excellent, including Daniel in sales, Hussain in technology, and Michael in the Business office. What distinguishes this dealership is the attention to detail. All questions are answered in a courteous manner. Would highly recommend this dealership. More
by Chilly69
Employees Worked With
Mike Glover, Hussain Syed, Daniel Cowan
December 19, 2018
Not enough exposure to recommend yet Service appt to look at slow leak in one tire. Needed new tire; had to leave vehicle for entire weekend. Repairs all fine. But didn’t clean new tire a Service appt to look at slow leak in one tire. Needed new tire; had to leave vehicle for entire weekend. Repairs all fine. But didn’t clean new tire and didn’t wash car because equipment was out of service. More
by PAD
Employees Worked With
Rachel ????, Matthew Newman
December 15, 2018
Super customer service Both us and the car were well treated. We were well taken care of and they were conscientious beyond the norm. We strongly recommend DAG. Both us and the car were well treated. We were well taken care of and they were conscientious beyond the norm. We strongly recommend DAG. More
by Ronronronon
Employees Worked With
Danielle Hope
December 08, 2018
Great Experience! Found my experience with BMW Cleveland to be very pleasing. Salesman Manny O. was very to the point and kept his word on everything we agreed to durin Found my experience with BMW Cleveland to be very pleasing. Salesman Manny O. was very to the point and kept his word on everything we agreed to during the sale. I was very pleased with the purchase of my vehicle from this dealership!!! More
by Frosted1
Employees Worked With
Emmanuel Oloyede, Jay Hoegler, Mike Glover
November 28, 2018
Doug did an excellent job making my experience positive. I have found the sales force to be lacking in experience. They are not interested in selling cars. While in the showroom the other day, not one pers I have found the sales force to be lacking in experience. They are not interested in selling cars. While in the showroom the other day, not one person asked if I had any questions. More
by Fred2018
Employees Worked With
Doug Marsh
November 27, 2018
Redo a recall Had to redo a recall that was poorly done by another BMW dealer. Danielle was awesome! She squeezed me into the already-booked schedule and kept me i Had to redo a recall that was poorly done by another BMW dealer. Danielle was awesome! She squeezed me into the already-booked schedule and kept me informed every step of the way with a very pleasant attitude. More
by Abe3
Employees Worked With
Danielle Hope
November 24, 2018
Customer Service from xxxx Danielle Hope (service advisor) should not be employed as a customer service rep. She’s rude, impatient, sarcastic and did not have much knowledge of Danielle Hope (service advisor) should not be employed as a customer service rep. She’s rude, impatient, sarcastic and did not have much knowledge of the job as a representative. Her job is to be the bridge and communicate effectively & in a friendly manner what the technician completed or is recommending for the vehicle. Ms. Hope was very sarcastic and rude telling me what could not be done for my vehicle. After going back and forth with Ms. Hope I asked to speak with her manager. Ms. Hope declined 3 times stating its her job to communicate for the technician and manager. I then asked to speak with the owner of the dealership it was only then that she agreed to get her manager on the phone. Ms. Hope’s manager was not available at the time but he did phone back quickly. I had a very pleasant experience with him, he resolved the problem and communicated effectively what is recommended for my vehicle. I have no concerns with the work performed on my 2016 BMW X4. I purchased this vehicle brand new from this dealership and it has only been serviced at this location. I expect to be respected as a customer every time I’m serviced and I’m very disappointed with the service Ms. Hope provided. I hope this issue is addressed and moving forward I hope that I will never experience this type of customer service from this location. Thinking of trying the BMW dealership in Willoughby, Ohio after this experience.. More
by Dione123
Employees Worked With
Danielle Hope
November 13, 2018
Great advisor I did have a great experience who is the client advisor Jon Lingelbach . He was very helpful. Had quite a bit of information about the car also had v I did have a great experience who is the client advisor Jon Lingelbach . He was very helpful. Had quite a bit of information about the car also had very prompt responses to my questions and emails back-and-forth. He made the buying experience one of the best I had. More
by Buyer
Employees Worked With
Jon Lingelbach
October 27, 2018
Ohio Buckeye Everyone was very professional and courteous. Vehicle was returned washed and vacuumed. Service advisor kept me updated on the progress of service. Th Everyone was very professional and courteous. Vehicle was returned washed and vacuumed. Service advisor kept me updated on the progress of service. This dealership is excellent in all aspects of my vehicle experience. 10+ rating. More
by Porkie75
Employees Worked With
Danielle Hope
October 24, 2018
Excellent service It was my first time for service for the certified preowned vehicle I had recently bought from a dealership in another city. They were very helpful, It was my first time for service for the certified preowned vehicle I had recently bought from a dealership in another city. They were very helpful, immediately responsive by phone and email to getting my information into their system, scheduling the service at a time convenient for me, providing valet and loaner car service, and keeping me updated by phone regarding the status of the service. Completed the service promptly and completely. Couldn't have been more smooth experience. More
by DrM
Employees Worked With
Jeanera Lowry
