BMW Cleveland
Solon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I was shown great respect and the whole deal was honest. I have leased many cars in the past and I was never tested so well and in such a quick, efficient friendly manner. I would purchase there again. I have leased many cars in the past and I was never tested so well and in such a quick, efficient friendly manner. I would purchase there again. More
Great Dealer This has been my third purchase from BMW Cleveland. Thorough education process, fair dealing in terms of negotiating the transaction and a smooth clos This has been my third purchase from BMW Cleveland. Thorough education process, fair dealing in terms of negotiating the transaction and a smooth closing process. Avery is a class act for sure. More
I love my 435i X-Drive Coupe Debbie Bednar did a great job as my Sales Associate. Pleasant, patient, responsive and I felt I got a good deal on the vehicle I wanted with the featu Debbie Bednar did a great job as my Sales Associate. Pleasant, patient, responsive and I felt I got a good deal on the vehicle I wanted with the features I wanted, no bickering. Joe was very pleasant. He did a good job processing the sale. Smooth and easy. Max did a great job getting me oriented to the new vehicle. He is polite, pleasant and capable. Steve Harvey has been very helpful getting me wheels and tires so my car is set up the way I want it. Everyone is polite at BMW Cleveland. Always greeted when I arrive, and always asked how I can be helped. More
Traded BMW for CPO 2013 335xi Overall good experience negotiating for and buying a Certified Pre-owned BMW. I've been a happy customer of BMWCleveland for about 10 years and am ha Overall good experience negotiating for and buying a Certified Pre-owned BMW. I've been a happy customer of BMWCleveland for about 10 years and am happy to remain one! While I definitely DO NOT hold this against Ben or Lamont, here are some thoughts on the process that might be helpful in creating an even better experience for future customers: - I would have liked to have been able to move much quicker through the negotiation - but the dealership would not offer a great price for the car (or fair value for trade-in without extensive back and forth - which included telling me at least a couple of times that the offer was the bottom line and that they would not budge from the price offered, though they ended up doing so. - Traveling every week for work, I started by informing them I would only negotiate by email and come in to sign the papers when we reached an agreement. I would have liked to skip the part where they told me that coming in and negotiating in person was "my best leverage". Aside from being clearly not true, it was not possible in my situation. - Price for Trade-in was well below established value (KBB and several other sites.). Initial value offered was laughably low, and though I was able to get it closer, I wish it didn't have to take such effort on my part. - Dealer, several times, discounted the validity of the info on sites like KBB for trade-in values, while using them as a support for the price of the car they are selling! Customers have much more information available to them now than ever before, and dealers should embrace that! - In general, it's bad experience for customers that Sales, Trade-in and Parts are treated as completely separate entities. I have no doubt this is absolutely true (internal to the dealership), but to the customer what they pay for the car, what they get for their trade-in, and any simply extras they need (e.g., floor mats) are part of the same transaction, and the back and forth between those groups just adds confusion and delay that makes the process harder. "Fixing" this for the customer is an opportunity for the dealership to really make the process great for their customers! - Once we agreed on the deal, Ben and Joe got me through the paperwork and delivery quite quickly -- around 2.5 hours - which was much appreciated! More
Ben Found BMW I was looking for! Ben was absolutely on top of what car I was looking for and always in contact with me. Ben made this sale perfectly smooth and I would highly recommen Ben was absolutely on top of what car I was looking for and always in contact with me. Ben made this sale perfectly smooth and I would highly recommend Ben if you are looking for a BMW Certified Pre-Owned car. Ben is a valuble asset at Solon BMW. Living in Avon Lake, 45 minutes away from Solon, Ben easily could have put me on the back-burner seeing there is a BMW Westlake dealership 10 minutes away, but he was persistent in finding my BMW. Thanks again Ben More
Purchased a new X5 We are so pleased with the purchase of our new X5. Deb Bednar and BMW Cleveland were great to work with and made our purchase so easy! We will retur We are so pleased with the purchase of our new X5. Deb Bednar and BMW Cleveland were great to work with and made our purchase so easy! We will return for future purchases and have already sent our friends and family in to look for their new BMW! More
New car purchase This is my third car from this dealership. My experience was wonderful. I strongly recommend this dealership. I want to specially thank Mr. Rich Wi This is my third car from this dealership. My experience was wonderful. I strongly recommend this dealership. I want to specially thank Mr. Rich Winterman, the general manger, who was very professional and helpful, great guy and pleasure to work with, and also Ms. Pat Kovac, the finance manager, for being helpful and efficient. More
awesome the dealership never disappoints . i have purchased 7 or 8 cars from here. my sales rep chad cyrus was great. i will definitely return to purchase ag the dealership never disappoints . i have purchased 7 or 8 cars from here. my sales rep chad cyrus was great. i will definitely return to purchase again More
Great buying experience Wow, my salesman, Avery and the dealership Cleveland BMW couldn't have been more accommodating and helpful . They found the exact X1 I wanted.Thanks C Wow, my salesman, Avery and the dealership Cleveland BMW couldn't have been more accommodating and helpful . They found the exact X1 I wanted.Thanks Cleveland BMW !! More
Wonderful experience. I was extremely pleased with the way I was treated when purchasing a new BMW X5. Donna explained the car features and the subsequent buying process w I was extremely pleased with the way I was treated when purchasing a new BMW X5. Donna explained the car features and the subsequent buying process was quick and she was upfront and honest with me during the process. Tom More
