BMW Cleveland

Jeff Allen and the geniuses were great to work with. Purchased my third BMW was Cleveland BMW, and all three with Jeff Allen. Jeff has never pushed me to make a decision, and had spent much time with me Purchased my third BMW was Cleveland BMW, and all three with Jeff Allen. Jeff has never pushed me to make a decision, and had spent much time with me explaining options and differences among models, and arranging cars for me to test drive, sometimes even for a weekend. This purchasing "dance" sometimes goes on for a few months, and Jeff is always patient. Jeff always seems to pay more attention to matching me with the right car for me, and not about selling a car. We then talk about price after the selection process is completed, and I always felt I receive a fair deal if not better then fair. To me, Jeff is the primary reason I keep coming back to Cleveland BMW. Hussain and Bobby have always been very helpful and are very knowledgeable about the technology features of my 2019 330i. Matt Newman has always been very receptive to my service issues, and covers nicely for BMW even when the company cannot find a resolution to an issues I had with the new 330i. I was not impressed with the handling of paper work after the deal, which was done by someone other than Jeff. More

Great experience great people great deal and awesome deal vehicle and quality I would recommend this dealership to family and friends you guys are amazing vehicle and quality I would recommend this dealership to family and friends you guys are amazing More

Danielle Hope Danielle and Ralph as well as the gentlemen welcoming in the service garage and ladies at desk in service were professional & personable. Danirlle s Danielle and Ralph as well as the gentlemen welcoming in the service garage and ladies at desk in service were professional & personable. Danirlle s assistances was/is always much appreciated as is Ralph’s. Thanks ! Dr. & Honey Friedman More

My 1st BMW I could not be more please with everyone I came in contact with that helped get me into my first BWM. Jeff in Sales, Hussain the car specialist & fin I could not be more please with everyone I came in contact with that helped get me into my first BWM. Jeff in Sales, Hussain the car specialist & finance. They all took care of me and walked me meticulously through every step. I love my new ride!!! More

Quick Resolution on a Saturday Afternoon I rarely go to a dealer for service. In this case, I was stuck. Saturday afternoon with a flat run flat tire. Called BMW Cleveland at 12:15. They said I rarely go to a dealer for service. In this case, I was stuck. Saturday afternoon with a flat run flat tire. Called BMW Cleveland at 12:15. They said if I got it in by 12:45, they’d have the tire replaced by 3:00p closing time. Friendly staff and I really appreciated them getting the car in. Seemed like some bureaucracy, however. Spoke to parts, first. Tire was in stock, but they had to transfer me to service to schedule. Service then had to call parts to confirm if the job could be done, same day. Parr’s didn’t answer, so service had to walk across the dealership to ask the question. Not real efficient. Dropped the car off and greeted by a friendly intake team. Had to go inside to fill out paperwork and meet with a service coordinator- not a quick process. She was very friendly but not on top of her game. “So, why are you here?” “Well, I have a flat tire”. “And what’s the problem?” “Well, it’s flat.” “Oh, ok”. Anyhow, id recommend BMW Cleveland to anybody who likes working with a dealership. Id use them again for something my own mechanic couldn’t do. More

Oil change--very quick response, wait time good. The service representative, Matt Snyder, was very helpful, polite and accommodating. It was a pleasure dealing with Matt. I would recommend your ser The service representative, Matt Snyder, was very helpful, polite and accommodating. It was a pleasure dealing with Matt. I would recommend your service department and also Matt Snyder, for a very pleasant experience. Your waiting area was also comfortable and clean, which made my experience very pleasant. More