BMW Cleveland

Road side assistance to dealership I had to use roadside assistance to get my car to the dealership while out of town. Very disappointed with the service of roadside assistance. The de I had to use roadside assistance to get my car to the dealership while out of town. Very disappointed with the service of roadside assistance. The dealership helped facilitate getting my car after a failed phone call attempt. I had someone at. My house all day on the day that roadside promised to come pick it up. The dealership made it happen 7 1/2 hours later. More

Excellent Sales Effort Jim Laumer did a great job working through the process. He was very understated in his approach. Nothing turns a customer off more than an aggressive Jim Laumer did a great job working through the process. He was very understated in his approach. Nothing turns a customer off more than an aggressive approach. Jim understands this and through his knowledge of the vehicle and appreciation of reasonable price steered me to the right car. While competitors had similar vehicles I preferred to work with Jim. More

Poor service I had a problem with the service. The o-ring for the oil filter was omitted which resulted in oil leaking in my driveway. I called BMW service to have I had a problem with the service. The o-ring for the oil filter was omitted which resulted in oil leaking in my driveway. I called BMW service to have the vehicle towed, there were no tow trucks available at first but I called later and a truck was available. My vehicle was delivered but when I called to check on the progress I was informed that my vehicle was not on the lot. After 24 hours and several phone calls my vehicle was located and the service was completed. I received a call from Steve the service manager to apologize for the poor service, he offered to have someone come out and clean the spillage in my garage and a complimentary car detail. More

BMW Service Car was ready when promised. However, i am still having an issue. I called today and was able to get service right a way with a loaner....quite a re Car was ready when promised. However, i am still having an issue. I called today and was able to get service right a way with a loaner....quite a relief. Very happy with overall experience! More

Efficient, effective and friendly What more can I say? Top-notch quality service, done in a timely manner, pricing is upfront, communication is great, and Steve and staff are friendly. What more can I say? Top-notch quality service, done in a timely manner, pricing is upfront, communication is great, and Steve and staff are friendly. More

The purchasing process ran so smoothly! Craig Grove provided exceptional customer service from the test drive, to my ultimate purchase of my BMW X3. I appreciate his continued support and pr Craig Grove provided exceptional customer service from the test drive, to my ultimate purchase of my BMW X3. I appreciate his continued support and professionalism via email or phone; this is truly an exceptional perk, not the norm. More

Debbie Bednar-Nashmy is the best I have purchased my last 3 cars, new and used, from Debbie Bednar. The experience is always perfect. I actually have her number on speed dial. I have purchased my last 3 cars, new and used, from Debbie Bednar. The experience is always perfect. I actually have her number on speed dial. More

Excellent Personal Attention I purchased my first BMW from Debbie Bednar seven years ago. Since then, I have been sold on the brand and the salesperson. She is knowledgeable, atte I purchased my first BMW from Debbie Bednar seven years ago. Since then, I have been sold on the brand and the salesperson. She is knowledgeable, attentive, frank and personable. She knows the products and can best match your needs with the right vehicle and amenities. Over the years, my husband and I have made two additional purchases from her. Not once did we feel pressure to make a decision or close a deal. Each time the transaction was uncomplicated, even enjoyable! What's not to like? Friendly, professional attention and great vehicles! More

Simple Purchase This purchase was very simple and without pressure. Jim did an excellent job of keeping the interest without suggesting time pressure or the like to m This purchase was very simple and without pressure. Jim did an excellent job of keeping the interest without suggesting time pressure or the like to make the sale. This low key approach fits well with your target customer More