BMW Cleveland

The receptionist was friendly and the sales person was friendly at first. When I expressed interest in a vehicle on the lot, the sales person presented a good initial offer for it, with almost no negot friendly at first. When I expressed interest in a vehicle on the lot, the sales person presented a good initial offer for it, with almost no negotiation required. But the total with still higher than the budget I had initially set. It appeared that we had reached an impasse and I thanked the sales person for his time. Then he said that he would speak to his sales manager and see what he could do and also look for other vehicles outside of their inventory. I said it was not necessary, but he insisted that he would try and would call me back the next business day. Well, he never called. I contacted him to see if perhaps he had tried to reach me and I had missed the call. He then got defensive and sent me an email that opened with, "I'm sorry you feel that I did not give you the attention you felt you needed". Really? I get it that you did not think you could make a sale, so you dropped it. But was it necessary to send an email that insults the customer? More

I had been researching pricing on BMW 3-series coupes for a while, so I had a good idea of where the floor would be on such a vehicle. Found a well-equipped model at BMW of Cleveland and used their website t a while, so I had a good idea of where the floor would be on such a vehicle. Found a well-equipped model at BMW of Cleveland and used their website tools to put in an offer. One counter offer came back in the range I was looking for, and that was that. Went there the following Monday and wrapped up the deal with zero pressure and in short order. The dealership itself was utterly immaculate. Even the shop floor was well organized and spotless. More

I had been looking for an M3 sedan for weeks, with no luck. I had just about given up when I saw a listing for a 2010 CPO M3 sedan at a price that I thought was a typo. I immediately placed a call to BMW luck. I had just about given up when I saw a listing for a 2010 CPO M3 sedan at a price that I thought was a typo. I immediately placed a call to BMW Cleveland and had the good fortune of Mr. Jimmy Laumer taking the call. He verified the price, mileage and condition of the car and I agreed to fly to Ohio to see/buy it if it was as described. It was a week before I could travel to Solon due to other business travel. Jimmy made sure that a driver and courtesy vehicle were waiting at the airport when I arrived and it was a quick 20 minute drive to the dealership. When I first saw the car, it was even better that I pictured, not a ding or scratch and the interior was like new too. It took about 20 minutes to go over the paperwork and I was out of the door for my 8 hour drive back to North Carolina. I had some follow up questions and one small issue, and I was treated as if they were trying to earn my business, so the post sale experience was just as great as the pre-sale. If you are in the market for any BMW, give Jimmy Laumer at BMW Cleveland a call, even if you are out of state. More

Well a few months ago I posted how good of service BMW Cleveland and Jimmy Laumer gave me but now I would like to thank BMW Cleveland service department. There service department is top notch no was havin Cleveland and Jimmy Laumer gave me but now I would like to thank BMW Cleveland service department. There service department is top notch no was having a problem with my car and they got my car in for service later that day. I don't know what's not to like about them. More

I had my car serviced (regular oil change and drive belts replaced) at the BMW Cleveland service department and I had problems with my car ever since. Pretty much right after I drove away, I noticed that the replaced) at the BMW Cleveland service department and I had problems with my car ever since. Pretty much right after I drove away, I noticed that the red light was on at the engine temperature monitor. By the time I needed to re-start my car the red light was on all the time. I also noticed and I told the service advisor that where my car was parked there was a big poodle of some kind of liquid. My car was kept at the service department overnight and I was told that everything was fixed (during the drive belts replacement one of the fans were knocked off) and checked and all is fine. But just the following day the low coolant light was on. I had to bring my car back to the service the third time and this time my car was kept at the shop for 3 days.  I was told that it was inspected and should be no problems now. But sure enough today I noticed big wet spot in my garage under where my car was parked.   This is just not what I'm as a customer expect from the BMW Dealership service. This is completely unacceptable. My car is 6 years old, I have it for about 3.5 years and never had any problems with it. And now it's been one problem after another.  It doesn't look like it's over yet. I don't have time for this. How simple maintenance appointment could turn into huge mess and cause one problem after another? There is no explanation other than total negligence and complete unprofessionalism. This is not what you expect from the BMW service. More

I would just like to document the amazing experience I had with BMW Cleveland!! I went to BMW Cleveland because they had a large selection of amazing cars at reasonable prices. After looking at the Audi had with BMW Cleveland!! I went to BMW Cleveland because they had a large selection of amazing cars at reasonable prices. After looking at the Audi A5 and the BMW 3 Series Coupe I knew that I wanted the "Ultimate Driving Machine"!! After searching for many days I found the perfect car, a 2009 BMW 335i XDrive Coupe. I came in on New Years Eve Day and obviously they were closed so I looked at the car and immediately knew that was the car for me. So the next day I went to the dealership and Jim (a used BMW Expert) showed me the car and all of the great features on it. I took it for a test drive and was sold. I bought the car that day and drove it home. IF YOU ARE LOOKING FOR A DEALERSHIP THAT WILL TREAT YOU LIKE FAMILY, THIS IS THE ONE FOR YOU!!!! THANKS BMW CLEVELAND AND JIM More

Great service!! Driving my 740i nearly 600 miles to attend a funeral of a long time friend that I could not risk missing; I discovered I had a small fuel leak in an area that was previously supposed to attend a funeral of a long time friend that I could not risk missing; I discovered I had a small fuel leak in an area that was previously supposed to have been fixed by a (non-dealer) BMW “specialist” back home. Beverly was very reassuring, getting me in the afternoon. The mechanic was competent and well spoken. He showed me where the problem was and went straight to work fixing it. He also showed me a couple of other areas I could look into but didn’t need to be addressed immediately. I chose Cleveland BMW because of the comments I read on line on my smart phone. Now I am glad to add my own praise of BMW Cleveland. They are a class act have an excellent service department. Thank You Very Much! Joe from SC More

At first, I spent three weeks finding the right 328xi I wanted and traveling from Columbus to Cincinnati and to Cleveland, it was so difficult in just locating the right car until BMW Cleveland had what I wanted and traveling from Columbus to Cincinnati and to Cleveland, it was so difficult in just locating the right car until BMW Cleveland had what I wanted. I called the dealer and spoke to Lou and told them what I wanted and my needs are. Went up the next morning, Lou had the car ready and everything for delivery. Was in and out of the dealership within an hour. I would definitely recommend Lou and will return for next purchase. More

Service quality is O.K. however it can take several trips to get a problem solved. I had a bad wheel which the dealership didn't find (because they never dismounted the tire) so I took it to an independent to get a problem solved. I had a bad wheel which the dealership didn't find (because they never dismounted the tire) so I took it to an independent tire shop and paid them to look at it. The dealership then dismounted the tire and "surprise"! I have a defective rim from the factory. I had another situation which took four trips to get remedied. I no longer use this dealership as they are abusive with their e-mail spam. The send as many as three unsolicited sales e-mails per week and despite committing in writing to discontinue spam, they persist. More