BMW Cleveland

BMW Cleveland #1 in Customer Service I have been leasing cars from BMW Cleveland in Solon since 2009. Ron Wesley worked with me to get the best deal on every car. I appreciate the excelle I have been leasing cars from BMW Cleveland in Solon since 2009. Ron Wesley worked with me to get the best deal on every car. I appreciate the excellent service and friendly staff. I would recommend this dealership to anyone interested in buying or leasing a BMW. I drive a GT 328 and my husband drives a X6 and we couldn't have made a better choice. Thank you team BMW Cleveland for all of your help. Ron you are the best salesman!! More

Jeff was great! Jeff was very personal with my sales experience. He noted what I needed and made sure that happened. I will definitely be returning primarily due to t Jeff was very personal with my sales experience. He noted what I needed and made sure that happened. I will definitely be returning primarily due to the detail to customer service exhibited by Jeff. More

Purchased a 2012 - 528X Drive I had the pleasure to meet Craig Grove at BMW Cleveland dealership. He was very instrumental thorough and very helpful. He definitely made my decision I had the pleasure to meet Craig Grove at BMW Cleveland dealership. He was very instrumental thorough and very helpful. He definitely made my decision very easy. I was very happy and pleased with my experience. I strongly believe the dealership had done everything to earn my business. They were very responsive to my requests and have met my needs in a very short time. I would recommend this dealership. Ask for Craig, he will take care of you. More

Our 1st BMW We have owned many vehicles over the years but had never been able to work out an acceptable deal with other BMW dealerships. Avery did a great job o We have owned many vehicles over the years but had never been able to work out an acceptable deal with other BMW dealerships. Avery did a great job of working with us to get to a price/trade value that we felt good about. The staff was welcoming and friendly. I look forward to getting my wife a X3 when her FX lease is up in 10 months. More

Service guy took my car to run personal errands Bought a 5 series from them 2 months ago and they were bending over backwards to get me to buy the car from them. The sales person seemed desperate to Bought a 5 series from them 2 months ago and they were bending over backwards to get me to buy the car from them. The sales person seemed desperate to make the sake which was good for me. Should have walked away then. Brought me car in for a car wash and they made me wait 1 1/2 hrs. My car could not be found anywhere otherwise I would have left. Turns out one of the service people took it to pick up a snack he thought the car was coming in for service. So is this what they do with all the cars when they come in for service? Needless to say I will never go back. Called the owner multiple times after being given the run around from the service manager. Jeff Davis (owner) was next to impossible to get on the phone and when I happen to call at the perfect time he was a real treat and told me it was not a big deal and to forget about it. Beware buy at your own risk. More

Great team , very friendly , keeps you updated I have Great team , very friendly , keeps you updated I have visited 3 BMW dealerships in Cleveland-Akron area before getting my new 5 series , and these g Great team , very friendly , keeps you updated I have visited 3 BMW dealerships in Cleveland-Akron area before getting my new 5 series , and these guys were the best Highly recommend them More

I visited BMW of Solon because it is 2 miles from my house to check couple of cars I was interested in, the test drive was a good experience, however the follow up was not, I think I was not take as a s house to check couple of cars I was interested in, the test drive was a good experience, however the follow up was not, I think I was not take as a serious buyer for some reason, I received an Email several days later to ask me if I need more information, I requested a quote for a particular model, 3 weeks later I still have no answer. I already bought a car from another dealership in the area which is about 20 miles away from my home but I had much better experience. My whole experience was that the sales team in this dealership thinks it is an honor to anyone to ride their brand and should be thankful and grateful to join their club and do not ask for anything else. More

The receptionist was friendly and the sales person was friendly at first. When I expressed interest in a vehicle on the lot, the sales person presented a good initial offer for it, with almost no negot friendly at first. When I expressed interest in a vehicle on the lot, the sales person presented a good initial offer for it, with almost no negotiation required. But the total with still higher than the budget I had initially set. It appeared that we had reached an impasse and I thanked the sales person for his time. Then he said that he would speak to his sales manager and see what he could do and also look for other vehicles outside of their inventory. I said it was not necessary, but he insisted that he would try and would call me back the next business day. Well, he never called. I contacted him to see if perhaps he had tried to reach me and I had missed the call. He then got defensive and sent me an email that opened with, "I'm sorry you feel that I did not give you the attention you felt you needed". Really? I get it that you did not think you could make a sale, so you dropped it. But was it necessary to send an email that insults the customer? More

I had been researching pricing on BMW 3-series coupes for a while, so I had a good idea of where the floor would be on such a vehicle. Found a well-equipped model at BMW of Cleveland and used their website t a while, so I had a good idea of where the floor would be on such a vehicle. Found a well-equipped model at BMW of Cleveland and used their website tools to put in an offer. One counter offer came back in the range I was looking for, and that was that. Went there the following Monday and wrapped up the deal with zero pressure and in short order. The dealership itself was utterly immaculate. Even the shop floor was well organized and spotless. More

I had been looking for an M3 sedan for weeks, with no luck. I had just about given up when I saw a listing for a 2010 CPO M3 sedan at a price that I thought was a typo. I immediately placed a call to BMW luck. I had just about given up when I saw a listing for a 2010 CPO M3 sedan at a price that I thought was a typo. I immediately placed a call to BMW Cleveland and had the good fortune of Mr. Jimmy Laumer taking the call. He verified the price, mileage and condition of the car and I agreed to fly to Ohio to see/buy it if it was as described. It was a week before I could travel to Solon due to other business travel. Jimmy made sure that a driver and courtesy vehicle were waiting at the airport when I arrived and it was a quick 20 minute drive to the dealership. When I first saw the car, it was even better that I pictured, not a ding or scratch and the interior was like new too. It took about 20 minutes to go over the paperwork and I was out of the door for my 8 hour drive back to North Carolina. I had some follow up questions and one small issue, and I was treated as if they were trying to earn my business, so the post sale experience was just as great as the pre-sale. If you are in the market for any BMW, give Jimmy Laumer at BMW Cleveland a call, even if you are out of state. More