BMW Cleveland

Well a few months ago I posted how good of service BMW Cleveland and Jimmy Laumer gave me but now I would like to thank BMW Cleveland service department. There service department is top notch no was havin Cleveland and Jimmy Laumer gave me but now I would like to thank BMW Cleveland service department. There service department is top notch no was having a problem with my car and they got my car in for service later that day. I don't know what's not to like about them. More

I had my car serviced (regular oil change and drive belts replaced) at the BMW Cleveland service department and I had problems with my car ever since. Pretty much right after I drove away, I noticed that the replaced) at the BMW Cleveland service department and I had problems with my car ever since. Pretty much right after I drove away, I noticed that the red light was on at the engine temperature monitor. By the time I needed to re-start my car the red light was on all the time. I also noticed and I told the service advisor that where my car was parked there was a big poodle of some kind of liquid. My car was kept at the service department overnight and I was told that everything was fixed (during the drive belts replacement one of the fans were knocked off) and checked and all is fine. But just the following day the low coolant light was on. I had to bring my car back to the service the third time and this time my car was kept at the shop for 3 days.  I was told that it was inspected and should be no problems now. But sure enough today I noticed big wet spot in my garage under where my car was parked.   This is just not what I'm as a customer expect from the BMW Dealership service. This is completely unacceptable. My car is 6 years old, I have it for about 3.5 years and never had any problems with it. And now it's been one problem after another.  It doesn't look like it's over yet. I don't have time for this. How simple maintenance appointment could turn into huge mess and cause one problem after another? There is no explanation other than total negligence and complete unprofessionalism. This is not what you expect from the BMW service. More

I would just like to document the amazing experience I had with BMW Cleveland!! I went to BMW Cleveland because they had a large selection of amazing cars at reasonable prices. After looking at the Audi had with BMW Cleveland!! I went to BMW Cleveland because they had a large selection of amazing cars at reasonable prices. After looking at the Audi A5 and the BMW 3 Series Coupe I knew that I wanted the "Ultimate Driving Machine"!! After searching for many days I found the perfect car, a 2009 BMW 335i XDrive Coupe. I came in on New Years Eve Day and obviously they were closed so I looked at the car and immediately knew that was the car for me. So the next day I went to the dealership and Jim (a used BMW Expert) showed me the car and all of the great features on it. I took it for a test drive and was sold. I bought the car that day and drove it home. IF YOU ARE LOOKING FOR A DEALERSHIP THAT WILL TREAT YOU LIKE FAMILY, THIS IS THE ONE FOR YOU!!!! THANKS BMW CLEVELAND AND JIM More

Great service!! Driving my 740i nearly 600 miles to attend a funeral of a long time friend that I could not risk missing; I discovered I had a small fuel leak in an area that was previously supposed to attend a funeral of a long time friend that I could not risk missing; I discovered I had a small fuel leak in an area that was previously supposed to have been fixed by a (non-dealer) BMW “specialist” back home. Beverly was very reassuring, getting me in the afternoon. The mechanic was competent and well spoken. He showed me where the problem was and went straight to work fixing it. He also showed me a couple of other areas I could look into but didn’t need to be addressed immediately. I chose Cleveland BMW because of the comments I read on line on my smart phone. Now I am glad to add my own praise of BMW Cleveland. They are a class act have an excellent service department. Thank You Very Much! Joe from SC More

At first, I spent three weeks finding the right 328xi I wanted and traveling from Columbus to Cincinnati and to Cleveland, it was so difficult in just locating the right car until BMW Cleveland had what I wanted and traveling from Columbus to Cincinnati and to Cleveland, it was so difficult in just locating the right car until BMW Cleveland had what I wanted. I called the dealer and spoke to Lou and told them what I wanted and my needs are. Went up the next morning, Lou had the car ready and everything for delivery. Was in and out of the dealership within an hour. I would definitely recommend Lou and will return for next purchase. More

Service quality is O.K. however it can take several trips to get a problem solved. I had a bad wheel which the dealership didn't find (because they never dismounted the tire) so I took it to an independent to get a problem solved. I had a bad wheel which the dealership didn't find (because they never dismounted the tire) so I took it to an independent tire shop and paid them to look at it. The dealership then dismounted the tire and "surprise"! I have a defective rim from the factory. I had another situation which took four trips to get remedied. I no longer use this dealership as they are abusive with their e-mail spam. The send as many as three unsolicited sales e-mails per week and despite committing in writing to discontinue spam, they persist. More

I was pissed that I had to bring my brand new 335i in to get fixed. But the service I received was great they were ready for me when I pulled in the front door. They provided me with a 5 series with 2k mile get fixed. But the service I received was great they were ready for me when I pulled in the front door. They provided me with a 5 series with 2k miles on it. Great people to work with they were very understanding. Since the first time I have had nothing but good things to say about everyone I have taked with there. I will buy my next BMW there because they have earned my business. More

Formerly a loyal customer at BMW Cleveland for many years. Nice facilities and quality of service performed is high. But ultimately, this dealership cares more about being rated by BMW as a "Center of years. Nice facilities and quality of service performed is high. But ultimately, this dealership cares more about being rated by BMW as a "Center of Excellence" than they do their customers. Actually had a client service advisor ask me about the "confidential" ratings I gave on an online follow-up survey once. Very unprofessional. It's sad that even when you spend $40 or 50k for a new BMW, they give you an Enterprise Rent-A-Car to drive while your car is being serviced instead of an identical BMW. Wasn't like that when I first started going there. Would not recommend BMW Cleveland to a friend. More

I purchased my BMW X5 out of state and went to BMW Cleveland to ask them to explain a few things to me about the vehicle. The service manager was not nice or helpful and it seemed like he didn't want Cleveland to ask them to explain a few things to me about the vehicle. The service manager was not nice or helpful and it seemed like he didn't want to help because I didn't purchase my BMW from their dealership. My car will need to be serviced but I WILL NOT be going there. I'll drive 30 miles to another BMW service department. More