BMW Cleveland

Horrible up-selling. Ruined he brand for me Brought the vehicle for an exhaust system recall repair. Previous "battery discharging" message reset by itself. Dealer wanted $149 to "diagnose". Brought the vehicle for an exhaust system recall repair. Previous "battery discharging" message reset by itself. Dealer wanted $149 to "diagnose". At warranty service check-in was told that I was "3,000 miles from my next 10,000 mile routine service". Declined early 10,000 mile service Battery replacement would be about $700 with labor. Declined. Was told that "Brakes were 'due' in 7,000 miles." Declined. Recall work wasn't started in time, despite 7:30 am drop off. Dealer kept the car over the weekend. At Monday pick-up, Dealer presented me with a repair estimate for brakes, plus $149 battery diagnostic fee for a total of $1037. Very nice. Declined all the up-sells at check-in. Dealer did an inspection on a totally unrelated system and tried another up-sell. My experience with dealership is uniformly horrible. As soon as pre-paid maintenance is over, everything is an up-sell. Check-in process is ponderous. Prices obscene. My independent BMW mechanic laughs, and generally wants 30-50% for the identical repairs. BMW Cleveland has ruined my experience with the brand. Sold the vehicle today. Informing all my friends and professional colleagues to avoid this dealer like the plague. More

Solon BMW disappointed Had some issues with my M6. Took it in to have some electronics replaced, new tires and headlight washer plate replaced on front bumper. Service rep m Had some issues with my M6. Took it in to have some electronics replaced, new tires and headlight washer plate replaced on front bumper. Service rep must of been new and didn’t know what she was talking about. Put different tires on the car than we ordered, headlight washer plate was installed then we were told we needed to replace entire bumper because a tab was broken on washer plate (this was the problem in the first place). It was hanging out when I came to pick up the car. Now it is taped. Very disappointed! Will not go there again. More

PERIODIC MAINTENANCE Includinglip brakes I appreciate the straight-talking from initial assessment and Matthew keeping me informed. The people -- particularly Matthew and the woman at the des I appreciate the straight-talking from initial assessment and Matthew keeping me informed. The people -- particularly Matthew and the woman at the desk, are always friendly and fully informed. This same tone started with the purchase of two company cars from BMW Cleveland and my later personal purchase of two more. I travel 30 miles each way to this dealership. More

Excellent Service Matthew our service advisor and our person at the front desk made drop-off and pick-up efficient and easy. The tech that serviced the car was thorough Matthew our service advisor and our person at the front desk made drop-off and pick-up efficient and easy. The tech that serviced the car was thorough in doing the spec work and in finding/fixing another issue. This was my first service experience with this dealership and it gives me confidence in their capabilities. More

Lacking Customer Service I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty Sharp, Tom Hawkins, Josh Deluco) at this dealership leaves a lot to be desired in terms of customer service when things go off track. Please own your issues and provide real resolutions and realistic timeframes to your customers. I would not recommend this dealership and would highly suggest you avoid it at all costs. More

Appointment for periodic maintenance and front brake repair. Everyone was competent and friendly from the people greeting me upon pull up, Matthew, the service representative and the people at the desk who handl Everyone was competent and friendly from the people greeting me upon pull up, Matthew, the service representative and the people at the desk who handled my loaner car and statement all contributed to a good experience. Matthew is especially good as he is very knowledgeable about the technical aspects of the car and is very personable. More