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BMW Cleveland
Solon, OH
334 Reviews
We offer a wide selection of new BMW vehicles, including the BMW 4 Series, 3 Series, X5, X3, and X1. As a luxury car dealership, our inventory features luxury and performance-tuned machines, suitable for any driver, whether you're seeking comfort, adventure, beauty, speed or efficiency.
In addition to our new vehicles, we also offer a range of BMW accessories and parts, backed by expert technicians who are dedicated to providing top-notch service. You can even find your perfect match with our convenient online search tool. Whether you're looking for a sleek sedan or a rugged SUV, we have the perfect BMW vehicle for you.
For more details, call us at (440) 914-8111 or visit us at 6135 Kruse Drive, Solon, OH 44139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 334 reviews
January 26, 2019
Had a great experience buying a new vehicle. Traded in for a new X5 and the purchasing process couldn’t have been better. Sales price and trade in value were better than fair, sales team was plea Traded in for a new X5 and the purchasing process couldn’t have been better. Sales price and trade in value were better than fair, sales team was pleasant, informative and straight forward. Would definitely buy from them again. More
by DS
January 25, 2019
BMW truly a crafted piece! This is the first purchase experience with BMW and felt like they deserve stating the word luxury. Having moved up from economy cars to this segment, This is the first purchase experience with BMW and felt like they deserve stating the word luxury. Having moved up from economy cars to this segment, I definitely made the right choice. Personally, total perception towards the driving has been changed since driving BMW. Sales Team is very precise with great knowledge on the Car in and out. Genius team stand up to the definition of it. Management was very transparent on the finance and the delivery of the vehicle. BMW financials is best in rate. Forget not, Customer Service and follow-up's are outstanding all the way from the test rides to pickup. Thanks to the whole team who made my purchase real smooth and simple. More
by Bhanu Pulla
Employees Worked With
Shannon Johnson, Bobby Ozersky, Tom Hawkins, Hussain Syed, Charles Porter
January 18, 2019
Excellent service This dealership provides excellent service, timely communications and all around quality experience. We have had 6 cars from this dealership and it h This dealership provides excellent service, timely communications and all around quality experience. We have had 6 cars from this dealership and it has been consistently excellent. More
by Debduv
Employees Worked With
Shannon Johnson, Jeanera Lowry, Danielle Hope, Jay Hoegler, Howard Moore, Doug Marsh, Matthew Newman, Tom Hawkins, Mike Glover, Rachel Kosto
January 15, 2019
Solved my problem, but Good = solved the problem I asked them to, and cost was reasonable. Friendly staff. Bad = 1. Long delay to schedule if you need a loaner car. 2 Good = solved the problem I asked them to, and cost was reasonable. Friendly staff. Bad = 1. Long delay to schedule if you need a loaner car. 2. Was told work would include an all points inspection. Within 24 hours wiper fluid indicator showed empty, and oil change light came on. Both suggest all they did was fix the problem requested but no inspection More
by GuitarSox
Employees Worked With
Danielle Hope
January 10, 2019
warranty check up Everything was great. I was disappointed the 2019 models went from 4 yr. to a 3 yr. warranty. To me that is a deal breaker. Everything was great. I was disappointed the 2019 models went from 4 yr. to a 3 yr. warranty. To me that is a deal breaker. More
by no
Employees Worked With
Danielle Hope
January 10, 2019
2018 330ix hood problem. Car bought at differnet dealership. I was treated very well and the service was completed quickly. Everybody I talked to was very helpful and made the whole experience a very good one. M I was treated very well and the service was completed quickly. Everybody I talked to was very helpful and made the whole experience a very good one. My thanks to them all! More
by bustedflush
Employees Worked With
Danielle Hope
January 08, 2019
My first car from BMW Cleveland Daniel from BMW Cleveland helped me get my first car. He is an super awesome salesman helped me to get with the best price quote for my car and even Daniel from BMW Cleveland helped me get my first car. He is an super awesome salesman helped me to get with the best price quote for my car and even he answered to every question I asked him regarding the vehicle. I’ve been to few other BMW stores but this is an unique one. They gave me the best test drive experience which made choose a BMW car to other vehicles in market. More
by Sidd
Employees Worked With
Daniel Cowan
January 04, 2019
Service Challenges This was a very challenging service experience to get through. It took an entire day to even look at or diagnose vehicle. I was told by Doug Marsh t This was a very challenging service experience to get through. It took an entire day to even look at or diagnose vehicle. I was told by Doug Marsh the car would be ready New Years Eve Monday or the following Wednesday due to under manned service force due to holidays. That was unsatisfactory, so I got on the phone to service managers. Spoke with a female assistant service manager who substantiated that story. But, Howard Moore left a voice message & car car was diagnosed for repaired within 3 hours. It’s not sounding right now, so I have a follow up service call on 1-7. BMW’s are very expensive to repair, the extra round abouts & stress to get things done really should be eliminated. if it weren’t for the accommodations of Shannon Johnson & Danielle Hope, I’d probably go to another BMW dealership. More
by AMC
Employees Worked With
Shannon Johnson, Danielle Hope, Howard Moore, Doug Marsh
January 02, 2019
Sucks I get mad. Just thinking about this dealership. That’s it. Leave me alone. Liers. I will never buy another Bmw not my friends either I get mad. Just thinking about this dealership. That’s it. Leave me alone. Liers. I will never buy another Bmw not my friends either More
by Billy44
Employees Worked With
Clean your own house
December 29, 2018
No customer service I was lied to. The service is shabby and the people there didn’t know what the car equip with. Since I am parcels crippled I can’t get the cover off t I was lied to. The service is shabby and the people there didn’t know what the car equip with. Since I am parcels crippled I can’t get the cover off the spare tire and wasn’t showed how. I can’t believe they are still in business. Please don’t buy a car there they will cheat you. There was no check list to go over the car with. All I was asked is what do you want to see. I don’t even know what’s on the car. The car almost killed us and they are worried about money so they wouldn’t take the car back. Bmw just doesn’t care about the customer. You are thieves More
by Billy44
Employees Worked With
Other Employees :
Salesman , Jeff Allen, Jim Balala, Tim Hovey, Roberta de Pina, Joe Chern, Mark Atzberger, Daniel Cowan
