I would like to premise this statement with, I rarely ever complain!
I was going to forget about the whole thing, but felt you all needed to know that Concord Bmw IS NOT GOING TO HELP YOU IF YOUR BMW HAS A COMPLETE ENGINE FAILURE, AFTER A SERVICE VISIT!
After taking my BMW X5 with only 75K miles to the BMW Concord service department for a service engine warning light that was on, and prevented the car from passing smog, the service department, replaced the Glow Plugs and spark plugs and other maintenance repairs.
A couple days later the Service Advisor gave it back to me with the service engine warning light still on, and told me to wait a thousand miles and the light should turn off!
The car was subsequently not performing well, and couldn’t pass the smog which in turn prevented me from renewing the registration!
Then a month later the car broke-down and stopped functioning completely, so i had the BMW towed back to Concord BMW service department.
A rod bearing issue and subsequently damaged pistons and complete failure of the engine was the diagnosis!
It needed a brand new or rebuilt engine, I felt that it was their fault and that they might have dropped something in the cylinder chamber while replacing the glow plugs, or something else happened during the service. I still offered to share the burden of the repair between the dealership and himself so as to keep it amicable.
The answer from BMW was that I had missed one single oil change two years prior, in the entire time that I owned the car!
and therefore BMW took no responsibility and wouldn’t participate in any way in the repair or share any of the burden !!!
I WILL NEVER BUY ANOTHER BMW OR MINI COOPER FROM CONCORD AND HONESTLY ANYWHERE ELSE!
I thought my feedback would enable you to make an informed decision, when considering purchasing a car from Bmw Concord.