BMW Concord

Just dealership took care of my wife’s car and my car and also vacuum and washed it. They are very courteous. They also fix my spoiler that was coming off for free. also vacuum and washed it. They are very courteous. They also fix my spoiler that was coming off for free. More

Ever since sunrise took over the service dept , the care of the vehicle has become impersonal. Little to no explanations of the service provided, asking for payment before car has been picked up or any cont of the vehicle has become impersonal. Little to no explanations of the service provided, asking for payment before car has been picked up or any contact w service representative to describe in person the work that was done. It’s difficult to trust a place when the personal skills of the representative are lacking. Christopher lacked skills. I specifically requested things to be done when I scheduled the appt, had my husband drop off the car bc of work and only one thing got done even after I tried texting with the rep. When I picked up the car I was told “I know you texted me but I got busy to return the text”. Then, I was told to wait outside for my car. It took them about 15 minutes, not too long but long enough for me to be uncomfortable in the 95 degree heat. I am looking to upgrade my car but won’t be going to this dealership since I prefer getting my service done in the service dept of the dealerships I use and this one is sub par. I have been used to the Lexus and the BMW service (as it was in the past), it’s too bad things have changed. Had I been offered to go to their little waiting area where they have the couches and coffee machine I could’ve perhaps looked at the cars in the showroom and be tempted to get a new car! I did discuss with the lady who helped make the appt that I was looking forward to getting a larger model loaner to test it out since I’m on the market for a bigger suv. Well, after this experience and past few with the service dept as it’s ran by sunwise, I’ll rather look elsewhere. More

Miguel is great to work with! ! He is professional, extremely knowledgeable and kept us updated. ! He is professional, extremely knowledgeable and kept us updated. More

Victor is always on top of everything. He is attentive and proactive. I highly recommend him. He is attentive and proactive. I highly recommend him. More

Victor is very nice and my car was done as promised I always bring my car there for service, Good customer service 👏 always bring my car there for service, Good customer service 👏 More

The service team was very professional and took care of everything in a timely fashion. everything in a timely fashion. More

The process was convenient with the Lyft option. Service was completed within the same day, as promised, and communication from Vitia was excellent. Service was completed within the same day, as promised, and communication from Vitia was excellent. More

Very professional,nice Amazing people to deal with they took care of my car and got me leaving with a happy smile took care of my car and got me leaving with a happy smile More

The service department responded to questions &gave a full account at approximate cost & timeline of service. Felipe Maramba was outstanding as my service rep. He always made me feel as though I came fir full account at approximate cost & timeline of service. Felipe Maramba was outstanding as my service rep. He always made me feel as though I came first though I know he was dealing with many customers . I will request him upon my return to represent me again More

Fast, friendly efficient service. Was kept informed of progress and vehicle delivered as was promised Was kept informed of progress and vehicle delivered as was promised More