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BMW Concord

Concord, CA

3.2
880 Reviews

1967 Market St

Concord, CA

94520

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880 Reviews of BMW Concord

November 23, 2022

Worst service department i have ever been to. ..they rip you off sell services unnecessarily and even almost caused a possible dangerous situation by not even checking my brake pads where they dow More

by Jd
Purchase Time
Recommend Dealer
No
Employees Worked With
Vernon Mayeux
September 09, 2022

I stopped on the way to the service dept. to put gas in my car, so I knew the gas level in my car. When I picked up the car, the gas was totally empty; so much so, that the car was pinging t More

by m.coselian
Recommend Dealer
No
Employees Worked With
Miguel
August 15, 2022

Beware, this is the worst dealership I have ever had my car serviced at. They will treat you badly and they will rip you off. This place should be shut down they are so bad. Don’t expect them to have a loa More

by Blueskinkllc
Recommend Dealer
No
Employees Worked With
Amy Bilson, Joey Tiongson, Vernon Mayeux
May 28, 2022

Alexander Barrera and his Sales Manager, Peter, had provided such an excellent customer service! They were very patient, knowledgeable, and will totally recommend any time. More

by pperez1390
Recommend Dealer
Yes
Employees Worked With
Peter, Sales Manager
May 29, 2022 -

BMW Concord responded

Thank you. We appreciate your business and welcome to the family!

February 09, 2022

I'm very disappointed and have been with the customer service for the last few years here. I called in a few weeks ago to schedule a service appointment, so I could take advantage of a loaner for the day More

by MaddoxAmurao
Recommend Dealer
No
Employees Worked With
Joey Tiongson
December 23, 2021

First time BMW owner and went in for my first service. I was there on time. But kept waiting in my car, and I got so frustrated that I had to ask what is taking so long. They said they rang Miguel, who sho More

by W Choi
Recommend Dealer
No
Employees Worked With
Miguel
November 12, 2021

Concord BMW what can I say at least let you know not to drop your car off at the service department and expect to get a whole car back. I literally had my BMW towed in and it was left unsecured and this is More

by Aj
Recommend Dealer
No
Employees Worked With
Alex Nop, Amy Bilson, Joey Tiongson, Vernon Mayeux
October 20, 2021

Called about purchasing a BMW and having it shipped out of state. Michael Heller said, "Concord BMW won't do that." "Are you sure?" "Wait, let me check I'll call you back in 15 minutes." Three hours alter, More

by ExtraFees
Recommend Dealer
No
Employees Worked With
Michael Heller
Oct 20, 2021 -

BMW Concord responded

I'm Zack Lee, General Sales Manager here at BMW of Concord. I am sorry for the delayed communications and unclarity. When you have a moment, I would love to learn about conversation you had with Mr Heller. The reason we don't do out of state finance transactions is because we cannot guarantee lien on title for the financial institution. We can only register vehicles here in California. Please call me on my direct line 925-288-3880 when you have a moment. Thank you for caring enough to leave us with your thoughts. Zack lee

May 17, 2021

We like to share the wonderful experience we had with Michael Heller when we went to purchase our new 2021 BMW X3. This was our 3rd time purchasing a BMW from Concord. When we went to the dealership, we More

by nirowijesekera
Recommend Dealer
Yes
Employees Worked With
Michael Heller
May 12, 2021

Not only were they entirely uninformed, but they dug their heals in and continued to double down. I would relay terms of contracts signed, and they’d boldly try and gaslight me and just tell me I was wr More

by Default
Recommend Dealer
No
Employees Worked With
Zack Lee
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