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BMW Concord

Concord, CA

4.7
1,087 Reviews

1967 Market St

Concord, CA

94520

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1,087 Reviews of BMW Concord

July 21, 2025

The service department responded to questions &gave a full account at approximate cost & timeline of service. Felipe Maramba was outstanding as my service rep. He always made me feel as though I came fir More

by salzigs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Maramba. A 5 Star employee went out of his way to provide me with excellent communication, listening & responding to questions, timelines, loaner needs ( at last minute) and overall a
Jul 22, 2025 -

BMW Concord responded

Thank you for your confidence in Felipe and the team! It is gratifying to know that they take such great care of their customers. We appreciate your business and look forward to serving you again at BMW Concord!

July 20, 2025

The BMW dealership and service department is top notch. Christopher was proactive and very available. He quickly responded and acted on all of my questions and concerns. The customer service there is the More

by jecarring23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Nedes
Jul 22, 2025 -

BMW Concord responded

Thank you for sharing your confidence in Christopher and the BMW Concord team! Safe travels until next time!

July 20, 2025

Fast, friendly efficient service. Was kept informed of progress and vehicle delivered as was promised More

by jkmaca10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Burshteyn
Jul 22, 2025 -

BMW Concord responded

Thanks for choosing BMW Concord and for sharing your kind words with our team!

July 19, 2025

Excellent service experience. From dropoff to pickup, the entire service crew, especially Victor, were efficient, organized, helpful, thorough, informed and good communicators. More

by kmashop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Jul 22, 2025 -

BMW Concord responded

Thank you for the great review of BMW Concord! We appreciate your business and we will pass along your feedback to Victor and the team. Have a wonderful day!

July 13, 2025

Vitia from the service department was professional, friendly, and easy to talk with. She was thorough with updates. More

by kc
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitia Riche
Jul 14, 2025 -

BMW Concord responded

We are honored to receive your support. Thank you! - Vitia and the BMW Concord Team

July 12, 2025

Miguel Alvarez is a very professional service rep and makes alot of effort to listen to my concerns and stays in constant contact with me. More

by apalmer56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Alvarez 5 stars
Jul 14, 2025 -

BMW Concord responded

We are thrilled that Miguel and our team made such a great impression! Thank you for choosing BMW Concord and for highlighting his attentive and communicative service.

July 12, 2025

This dealership was exceptionally professional. They promptly addressed my issue, provided timely updates, and even offered a video inspection, which I greatly appreciated. However, I have one crit More

by Baron20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Maramba
July 10, 2025

My first time here after moving to the area and I was very pleasantly surprised at the wonderful service and professionalism in which I was treated. Glad I found you. More

by billshotline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitia
Jul 10, 2025 -

BMW Concord responded

Welcome to the area! We are thrilled to hear that our team gave you such a positive first experience and we hope to welcome you back to BMW Concord for years to come. Thank you!

July 01, 2025

Handled the recall repair well. Kept me posted on repair status. Very courteous and friendly staff More

by Pucci
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Jul 03, 2025 -

BMW Concord responded

Thank you for sharing! We appreciate your business and we hope to see you again at BMW Concord. Drive safely!

June 29, 2025

Felipe was very communicative throughout the lengthy process of getting a part for my i4. Unfortunately it was on back order for nearly 2 months. I was grateful to have a loaner vehicle during this time More

by l0veletters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe M.
Jul 02, 2025 -

BMW Concord responded

We're glad to hear Felipe kept you informed during the wait for your i4 part and provided a loaner vehicle in the meantime. Thank you for your patience and understanding! - The BMW Concord Team

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