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BMW Concord
Concord, CA
1,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,087 Reviews of BMW Concord
July 21, 2025
The service department responded to questions &gave a full account at approximate cost & timeline of service. Felipe Maramba was outstanding as my service rep. He always made me feel as though I came fir full account at approximate cost & timeline of service. Felipe Maramba was outstanding as my service rep. He always made me feel as though I came first though I know he was dealing with many customers . I will request him upon my return to represent me again More
by salzigs
Employees Worked With
Felipe Maramba. A 5 Star employee went out of his way to provide me with excellent communication, listening & responding to questions, timelines, loaner needs ( at last minute) and overall a
July 20, 2025
The BMW dealership and service department is top notch. Christopher was proactive and very available. He quickly responded and acted on all of my questions and concerns. The customer service there is the Christopher was proactive and very available. He quickly responded and acted on all of my questions and concerns. The customer service there is the best! More
by jecarring23
Employees Worked With
Christopher Nedes
July 19, 2025
Excellent service experience. From dropoff to pickup, the entire service crew, especially Victor, were efficient, organized, helpful, thorough, informed and good communicators. From dropoff to pickup, the entire service crew, especially Victor, were efficient, organized, helpful, thorough, informed and good communicators. They reviewed requirements and options with me and were helpful in my making decisions, and without overly upselling. More
by kmashop
Employees Worked With
Victor
July 12, 2025
Miguel Alvarez is a very professional service rep and makes alot of effort to listen to my concerns and stays in constant contact with me. makes alot of effort to listen to my concerns and stays in constant contact with me. More
by apalmer56
Employees Worked With
Miguel Alvarez 5 stars
July 12, 2025
This dealership was exceptionally professional. They promptly addressed my issue, provided timely updates, and even offered a video inspection, which I greatly appreciated. However, I have one crit They promptly addressed my issue, provided timely updates, and even offered a video inspection, which I greatly appreciated. However, I have one critique: the online scheduler lacked any details regarding the possibility of a car rental. I had to find out and reserve a car in person for my appointment, which forced me to return the next day. More
by Baron20
Employees Worked With
Felipe Maramba
July 10, 2025
My first time here after moving to the area and I was very pleasantly surprised at the wonderful service and professionalism in which I was treated. Glad I found you. very pleasantly surprised at the wonderful service and professionalism in which I was treated. Glad I found you. More
by billshotline
Employees Worked With
Vitia
June 29, 2025
Felipe was very communicative throughout the lengthy process of getting a part for my i4. Unfortunately it was on back order for nearly 2 months. I was grateful to have a loaner vehicle during this time process of getting a part for my i4. Unfortunately it was on back order for nearly 2 months. I was grateful to have a loaner vehicle during this time. More
by l0veletters
Employees Worked With
Felipe M.
