
BMW Concord
Concord, CA
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1,087 Reviews of BMW Concord
The service department responded to questions &gave a full account at approximate cost & timeline of service. Felipe Maramba was outstanding as my service rep. He always made me feel as though I came fir full account at approximate cost & timeline of service. Felipe Maramba was outstanding as my service rep. He always made me feel as though I came first though I know he was dealing with many customers . I will request him upon my return to represent me again More
The BMW dealership and service department is top notch. Christopher was proactive and very available. He quickly responded and acted on all of my questions and concerns. The customer service there is the Christopher was proactive and very available. He quickly responded and acted on all of my questions and concerns. The customer service there is the best! More
Excellent service experience. From dropoff to pickup, the entire service crew, especially Victor, were efficient, organized, helpful, thorough, informed and good communicators. From dropoff to pickup, the entire service crew, especially Victor, were efficient, organized, helpful, thorough, informed and good communicators. They reviewed requirements and options with me and were helpful in my making decisions, and without overly upselling. More
Miguel Alvarez is a very professional service rep and makes alot of effort to listen to my concerns and stays in constant contact with me. makes alot of effort to listen to my concerns and stays in constant contact with me. More
This dealership was exceptionally professional. They promptly addressed my issue, provided timely updates, and even offered a video inspection, which I greatly appreciated. However, I have one crit They promptly addressed my issue, provided timely updates, and even offered a video inspection, which I greatly appreciated. However, I have one critique: the online scheduler lacked any details regarding the possibility of a car rental. I had to find out and reserve a car in person for my appointment, which forced me to return the next day. More
My first time here after moving to the area and I was very pleasantly surprised at the wonderful service and professionalism in which I was treated. Glad I found you. very pleasantly surprised at the wonderful service and professionalism in which I was treated. Glad I found you. More
Felipe was very communicative throughout the lengthy process of getting a part for my i4. Unfortunately it was on back order for nearly 2 months. I was grateful to have a loaner vehicle during this time process of getting a part for my i4. Unfortunately it was on back order for nearly 2 months. I was grateful to have a loaner vehicle during this time. More