BMW Concord

I want to commend Shane Garner at the BMW dealership in Concord, CA. for his professionalism, salesmanship, and overall customer sales skills. I have never felt so welcome and special as I did the day I w Concord, CA. for his professionalism, salesmanship, and overall customer sales skills. I have never felt so welcome and special as I did the day I walked into this dealership. The BMW dealership should be very proud and grateful to have someone like Shane Garner representing their business. More

This is the first time I've ever posted any recommendation for anything on the Internet. Categorically, I rarely feel strongly enough about a purchase to take the time to share my experience. recommendation for anything on the Internet. Categorically, I rarely feel strongly enough about a purchase to take the time to share my experience. This is an exception. I've purchased four BMW's from BMW Concord and had them service five. I'm about to purchase my fifth BMW from BMW Concord, specifically from Hendrik Lesterhuis. I have continued to return to Hendrik and BMW Concord for the level of service and the no-nonsense approach to transactions. They actually focus on trying to satisfy you as a buyer rather than wasting hours of my time playing the negotiation game so common in vehicle sales. Hendrik and presumably BMW Concord as a whole, understand that most buyers of premium vehicles are educated about pricing. Accordingly, they don't do the relentless "dealer dance" in and out of the sales manager's office to complete a transaction. Like many car buyers, I already knew what I was prepared to spend and was given reasonable offers that were fair and honest for both parties. As a repeat customer, I have been frequently greeted not only by Hendrik, but by other long-term salespeople and the dealership owner when I'm in the dealership for whatever reason. They all have thanked me for my business even though some of them have never sold me a thing. Even when I'm not in the market for a new car, I still receive a regular phone call or two every year asking how the car is and if Hendrik or BMW Concord could be of service. On the service side, I've always been promptly greeted at the service entrance. I rarely have to wait to speak to a service advisor, and I'm out the door within 15 minutes. Try that at most service shops. I'm always asked if I need a loaner car or shuttle service to and from the dealership. When it comes time to pick up my car, it's always washed and ready to go as promised. With BMW's "no cost" maintenance, I have never had to chase the dealership to perform covered service. On the contrary, I've been told things like, "It looked like you needed wiper blades so we went ahead and took care of that for you." A few weeks ago, I did have a problem with my current BMW and had it towed to the dealership late on a Friday night. I received a phone call at 7:00am Saturday morning confirming that they saw the car and had started working on the repair. By 1:00pm, I had the car back, fully repaired and washed, with a full explanation of what had occurred and the repairs performed. On the flip side, I'll share a couple quick experiences with other local BMW dealerships. First there's Weatherford in Berkeley. I took two BMW's there for service over the years. The first time, I had an old BMW 2002. Obviously, it wasn't high on their list and I might as well shown up driving a Ford Pinto. I got the car back from the service, initially impressed that it had been washed. In closer inspection, I saw that someone had spilled brake fluid down the fender of the car and the wash job was just an attempt to hide the paint damage. They adamantly denied doing anything wrong and told a "modern" dealership such as theirs wasn't really interested in my business anyway. A second time, I was reluctantly forced to take a "modern" 5 series there for warranty service. I was informed that there was no problem and they couldn't fix a problem that didn't exist. The problem was ultimately resolved by BMW Concord's service department based on a technical bulletin sent to all BMW service centers from Germany. My second BMW dealership experience was when I was shopping for my second new BMW. I went by East Bay BMW in Pleasanton just for comparison. I was quoted a price several thousand dollars more than the offer from BMW Concord. I asked the sales person why I would entertain paying more for the same car from East Bay BMW some 25 miles further away from my home. The smug answer was that, "That's our best price and there's more to picking a dealer than price." I agreed and said, "Yes, location and customer service," and went back to BMW Concord and drove home a new BMW that afternoon. BMW is obviously a premium marque. I expect to receive premium service when purchasing and owning this caliber of vehicle. BMW Concord, and specifically Hendrik have met or exceeded my expectations for many years. I strongly recommend that anyone in the market for a BMW speak to Hendrik at BMW Concord. More

I purchased my vehicle from Chris Mohr who works in the Online Sales division at BMW Concord. My car is only serviced at BMW Concord. Amy Bilson is my primary service representative. She knows me by name Online Sales division at BMW Concord. My car is only serviced at BMW Concord. Amy Bilson is my primary service representative. She knows me by name and ensures that I receive the best service. More

JT was great -- He was not pushy....but did give me just the gentle nudge I needed to finally break down a buy a car. The test drive he recommended was what sealed the deal -- he gave us all the time we ne the gentle nudge I needed to finally break down a buy a car. The test drive he recommended was what sealed the deal -- he gave us all the time we needed and it was great to test both side roads and freeway. I think we got a wonderful deal on the price, even though we paid exactly what was asked....usually not the case. All in all -- I love my new car and would definitely go back to your Concord dealership when we are ready for another BMW! More

I have been with Concord BMW for 8 years and 2 new cars. I have seen service managers and advisers come and go. Shane is by far the best employee in the service department. He is highly professional and mec I have seen service managers and advisers come and go. Shane is by far the best employee in the service department. He is highly professional and mechanically knowledgeable, which is a rarity among most service advisers. I recommend Concord BMW and Shane to everyone that asks me about my BMWs. More

From the moment I stopped by BMW/Mini of Concord and started looking at models, I was treated with great attention. The first time I just walked the lot looking at models. I came back a week later and started looking at models, I was treated with great attention. The first time I just walked the lot looking at models. I came back a week later and met JT, who took me for a test drive of the car I ultimately bought. He addressed all the questions I had about the car and the purchase process, with great specificity. And his subsequent follow-up contact with me has been of a highly professional manner and is much welcome. I wish other customer service contacts I have on a daily basis were all this exceptional. More

We have purchased three BMW vehicles from Concord BMW. When it comes to service for our vehicles, we put our trust in Teresa Christensen. She is professional, knowledgeable, and efficient. I always kno When it comes to service for our vehicles, we put our trust in Teresa Christensen. She is professional, knowledgeable, and efficient. I always know that we are in good hands, and I drive away with a clean, well-serviced car. She explains the pricing and makes sure that we undersatnd what was done on the car. Always with a friendly smile, she ensures that we have the best service experience possible. We will continue to come back to deal with Teresa. Thanks, Anne and Ney More

I have purchased three BMW’s from Concord BMW over the years and I plan on coming back over and over again. Of course part of the draw is the price-point, and part is the sales force specifically Michael years and I plan on coming back over and over again. Of course part of the draw is the price-point, and part is the sales force specifically Michael Heller, but the main reason I continue to buy and service my BMW’s at Concord is the incredible service I receive time and time again by Teresa Christensen. She always looks out for my best interest, she believes in being pro-active and her knowledge of the product line is without boundaries. There are two BMW dealers and service centers a lot closer to where I live but I would rather travel the extra miles and fight the extra traffic to be under the care of Teresa Christensen. Sincerely, Michael R. Grow More

Shane is always extremely professional yet he provides service as though he were a close friend. The support staff have always been friendly and extremely helpful. I appreciate that the sales people remem service as though he were a close friend. The support staff have always been friendly and extremely helpful. I appreciate that the sales people remember me from when I bought my car. They are informative yet never pushy about the "next car" I might buy. I really appreciate the relaxed atmosphere and the friendly conversation. I drive 80 miles to get my car serviced here because the staff is so frindly and the service excellent! More

Worst dealership I've ever dealt with...by far. Incompetent, inconsiderate, ignorant, rude, disrespectful, arrogant...do I have to go on? I really don't want to waste 250 characters on this dealers Incompetent, inconsiderate, ignorant, rude, disrespectful, arrogant...do I have to go on? I really don't want to waste 250 characters on this dealership, but if that is what I have to do that is what I have to do. So, there! More