BMW Concord

Excellent service experience. From dropoff to pickup, the entire service crew, especially Victor, were efficient, organized, helpful, thorough, informed and good communicators. From dropoff to pickup, the entire service crew, especially Victor, were efficient, organized, helpful, thorough, informed and good communicators. They reviewed requirements and options with me and were helpful in my making decisions, and without overly upselling. More

Vitia from the service department was professional, friendly, and easy to talk with. She was thorough with updates. friendly, and easy to talk with. She was thorough with updates. More

This dealership was exceptionally professional. They promptly addressed my issue, provided timely updates, and even offered a video inspection, which I greatly appreciated. However, I have one crit They promptly addressed my issue, provided timely updates, and even offered a video inspection, which I greatly appreciated. However, I have one critique: the online scheduler lacked any details regarding the possibility of a car rental. I had to find out and reserve a car in person for my appointment, which forced me to return the next day. More

Miguel Alvarez is a very professional service rep and makes alot of effort to listen to my concerns and stays in constant contact with me. makes alot of effort to listen to my concerns and stays in constant contact with me. More

My first time here after moving to the area and I was very pleasantly surprised at the wonderful service and professionalism in which I was treated. Glad I found you. very pleasantly surprised at the wonderful service and professionalism in which I was treated. Glad I found you. More

Handled the recall repair well. Kept me posted on repair status. Very courteous and friendly staff Kept me posted on repair status. Very courteous and friendly staff More

Felipe was very communicative throughout the lengthy process of getting a part for my i4. Unfortunately it was on back order for nearly 2 months. I was grateful to have a loaner vehicle during this time process of getting a part for my i4. Unfortunately it was on back order for nearly 2 months. I was grateful to have a loaner vehicle during this time. More

Joey was the best got me in on prompt time and had my vehicle repaired on time. Great job Joey vehicle repaired on time. Great job Joey More

Skyler is a personable and extremely knowledgeable advisor. He explains the mechanics of the car in user friendly language and the need for the work. An asset to the dealer and customer. advisor. He explains the mechanics of the car in user friendly language and the need for the work. An asset to the dealer and customer. More

Miguel is great he goes over details and explains everything very clearly on the services my car needs everything very clearly on the services my car needs More