BMW Concord

Happy Happy Customer The exchange of my lease vehicle to a new one was by far the best experience! I would recommend this dealership and of course MIKE BUSHEL to anyone. The exchange of my lease vehicle to a new one was by far the best experience! I would recommend this dealership and of course MIKE BUSHEL to anyone. Mike communicated with me for two days! Answered every question and even more. He went over and beyond for me. BMW Concord treated us like we were buying a $100k car (which we didn't). So many great people work for this establishment. Being in the medical field I am constantly working with the public and customer service is so key. They get 5 stars from me and then some for customer service. I will never buy a BMW anywhere but Concord. Other dealerships could learn a lot from Concord. To be honest they should. We drove 2 1/2 hours and it was well worth it. I can't express enough what a great experience the whole team was towards me, especially MIKE! He was the originator with my transaction and followed me through to my purchase! More

We buy and drive BMWs because of Michael Heller. Michael Heller a wonderful man, trustworthy and honest man who is a great and patient listener who cares about his customers. My wife and I love the Michael Heller a wonderful man, trustworthy and honest man who is a great and patient listener who cares about his customers. My wife and I love the reliability, comfort and performance of our BMWs. So long as Michael Heller is at BMW of Concord we will be his and their loyal customers. More

Excellent Service I have been servicing my cars at BMW concord for more then 9 years. Joey by far has been the best to me. Easy going listens. I have had no issues with I have been servicing my cars at BMW concord for more then 9 years. Joey by far has been the best to me. Easy going listens. I have had no issues with him. More

Wonderful car buying experience I purchased an X3 yesterday from Mike Bushel and the whole experience exceeded my expectations. Mike was very kind, informative, and fair throughout t I purchased an X3 yesterday from Mike Bushel and the whole experience exceeded my expectations. Mike was very kind, informative, and fair throughout the purchase of our deal. I left feeling good about my purchase and really taken care of by Mike and the dealership. Thank you for your excellent services, we will definitely be back here to purchase vehicles in the future. More

"Jackie is a wonderful sales person" She was very helpful during my search for the right vehicle. I made my decision on my third visit to the showroom but she treated me as you are new wa She was very helpful during my search for the right vehicle. I made my decision on my third visit to the showroom but she treated me as you are new walk in customer not knowing that today she will make a sale today. I wish her the best. Good job Jackie. More

First time I honestly was not looking to buy a car the same day. I really just wanted to see what my options were. Ken was the only salesperson who approached us I honestly was not looking to buy a car the same day. I really just wanted to see what my options were. Ken was the only salesperson who approached us while we were on the lot. He was kind enough to show me my options along with price. He was able to tell me the difference between each model and really assisted with my needs. He didn't brush us off especially dealing with my tough cookie of a mother. Ken was able to show me everything my car can do and I am IN LOVE with it. Thanks again, Ken and continue to be awesome at what you do! More

Amy is amazing Amy always makes me feel like a family member when advising me what my car needs to keep it on the road for as long as possible I have an 2007 and it Amy always makes me feel like a family member when advising me what my car needs to keep it on the road for as long as possible I have an 2007 and it still feels new because of the excellent service Amy makes sure I receive. The entire service department is great and Amy makes sure I understand every detail and that I am happy with the end results She's the best ,. More

Outstanding BNW Service professional Amy is an outstanding BMW service and representative professional. She naked the service visit seem flawless and pleasant. She listens and follows thr Amy is an outstanding BMW service and representative professional. She naked the service visit seem flawless and pleasant. She listens and follows through with great details. She also very clearly explains all the service activities and any changes with all the details and support. She naked us want to stay with BMW. Thanks Amy Imad and Michele Mahawili More

Boris Abramyan Boris makes our experience at BMW a fantastic one every time we go there. We just bought our fourth car from him and he has been excellent in his cus Boris makes our experience at BMW a fantastic one every time we go there. We just bought our fourth car from him and he has been excellent in his customer service each time. He is always eager to help and find us great deals. More

fun, relaxed experience We came to the dealer prepared with lots of information. Sheila Lane was fantastic! She patiently spoke with us to understand what we were looking fo We came to the dealer prepared with lots of information. Sheila Lane was fantastic! She patiently spoke with us to understand what we were looking for and incorporated the knowledge we already had. We did not feel rushed or pressured even though we test drove multiple vehicles. The staff made our son feel at home, encouraging him to explore all the vehicles (including his favorite, the i8). After we chose the car we wanted, Sheila stayed well past closing to finalize all the steps, including the trade-in, so we could drive away with our car! She even helped us clean out our messy trade in while the rain poured outside. The only negative is that we did not enjoy the process of rejecting the insurance extras that are available for purchase (a portion of the process that was handled by a different person - not Sheila) More