BMW Concord

Working with Rob was the best car buying experience I have ever had. He was so helpful, not pushy and so very knowledgable. My husband also said it was the best experience he had EVER had. have ever had. He was so helpful, not pushy and so very knowledgable. My husband also said it was the best experience he had EVER had. More

We were browsing at the shop front, Mike, the client advisor approached us very politely. He is very professional and customers oriented. We were introduced and explained different options about our cho advisor approached us very politely. He is very professional and customers oriented. We were introduced and explained different options about our choices. We finally chose a particular model, however, the color we like was out. Mike helped us to search the database with all other dealers in CA and shipped that in within two days. Thank you, Mike. Keep up the good work. More

Horrible! I am going to preface this with every car Horrible! I am going to preface this with every car you purchase may eventually have a problem. So to be clear, it is not the fact that my car had Horrible! I am going to preface this with every car you purchase may eventually have a problem. So to be clear, it is not the fact that my car had multiple issues, but rather how BMW of Concord specifically choose to deal with me as their supposed "Special VIP." Only June 21st I bought a 2011 CPO BMW X5 with 28,000 miles. It was sold to me by Ken Gonsalves. His sales pitch included "we only sell low miles cars so that they don't have a problem... this is a family dealership that BMW execs were just at touring because it is one of the best... we treat you like our family." Unfortunately I should have checked yelp before trusting this man, and my experience was hardly that. Within a week the car was in the shop because Concord BMW forgot to charge the battery leading me to my first loaner car experience. In addition, I kept hearing a strange rattle whenever the engine started - thinking that was normal because a BMW Concord technician had just done the "certification exam" I am assuming would mean starting the car and a simple youtube search would have indicated that was a problem. Of course not knowing much about cars - I didn't realize this until my vanos unit blew apart 35 days after purchasing the vehicle while driving on a freeway and caused the engine to shut down. Not fun navigating a car that is loosing speed on i-80 in rush hour Berkeley traffic. The car ended up having three more engine malfunctions which frankly if the Vanos unit was caught during the inspection would have never happened. So after 3 tow trucks and only driving my car trouble free for 11 days in Aug I am happy to report BMW will buy my car back - no thanks to BMW of Concord who never helped me with the process. In addition when I was stuck on the side of the road I called Ken Gonsalves, who just 35 days prior shook my hand and told me if I ever needed anything with this BMW he was my guy - just call him and he would take care of it. The day I called him while waiting 2 hours for a tow - his initial response "Its not my car - its BMWs car you have to deal with them." When I tried to bring this to the attention of management and to express my concern that they are effectively not doing their job I got the same response from their management teams - Gary Daniels (Parts Manger) and Richard Sellers (Sales Manager). Although at least Gary admitted it is possible we missed something. Bottom line - cars break down. But when crap goes wrong, I expect every dealership to take responsibility for their share and work towards a solution rather than leaving their customers in the dark. Because of the amount of servicing I had to under go, I ended up spending a lot of time at Neillo BMW. They were incredible. So helpful, went out of their way when things were going wrong to acknowledge, apologize, provide a solution, and more importantly continually follow up. If you are considering dealing with Concord BMW, do yourself a favor - go to another dealership and save yourself 2 months of frustration. More

Ken was a pleasure to work with and extremely knowledgeable about the 2014 BMW X3 that we purchased - especially all the new "tech-y" stuff. He was very patient and very responsive (whether at w knowledgeable about the 2014 BMW X3 that we purchased - especially all the new "tech-y" stuff. He was very patient and very responsive (whether at work or not) to any questions that we had. He made the entire purchasing process smooth and easy. This our second BMW and we will definitely be looking for Ken when it comes time to purchase our third one. More

I have bought a car from here (thanks Harpoon!) as well as had 2 BMW's serviced. Not a single complaint for any staff member; they go above and beyond for their clients. Timely service updates via phone as had 2 BMW's serviced. Not a single complaint for any staff member; they go above and beyond for their clients. Timely service updates via phone or email (very convenient when working!), great inspections and all around, they genuinely care about you and your experience. More

Haroon was OK but was the fill in sales person for Matt who was more interested in taking his vacation than getting the car right for my expectations. Nothing like spending 60+K and not getting the car yo who was more interested in taking his vacation than getting the car right for my expectations. Nothing like spending 60+K and not getting the car you expected. More

Ken is fantastic !! This is third car we have bought from BMW Concord and worked with Ken each time. We'll be back for our next one. Thanks, Ken. BMW Concord and worked with Ken each time. We'll be back for our next one. Thanks, Ken. More

My 335i CPO was near its end and I went in for last service to take care of few things including waste gate rattle and cricket sounding belt tensionr. Tim was very helpful and continued to push to fin service to take care of few things including waste gate rattle and cricket sounding belt tensionr. Tim was very helpful and continued to push to find few phantom issues I told him about. Tim continues great service what my previous SA (Jessica who is no longer there)did. . Highly recommend Tim as service advisor. I am willing to drive 50 miles to this dealer as Sonnen is nowhere near the quality level service. More

I made an offer for a car and they told me they would only give me three hundred dollars off and they wouldn't go down a penny less, for a car that that is 45,000 dollars there aren't many people who wan only give me three hundred dollars off and they wouldn't go down a penny less, for a car that that is 45,000 dollars there aren't many people who want to pay that amount for a used car, you would think they would do anything to get a car sold. Being a lease return dealerships make money on them no mater what. The salesman was so unprofessional, u wouldn't thiink someone like him should be representing BMW. This is why I bought a Mercedes Instead. More