BMW Concord

It was professional, friendly, low key sales approach which I appreciate. JT gave me all of details I needed to make an informed decision. I negotiated a price that I needed to do the deal. He was gre which I appreciate. JT gave me all of details I needed to make an informed decision. I negotiated a price that I needed to do the deal. He was great on the test drive and explained the many features of the car. More

I enjoyed working with JT. We went in a few weeks earlier, not quite ready to purchase. We exchanged contact information and JT said to call him when we were ready. What I liked most was that other t earlier, not quite ready to purchase. We exchanged contact information and JT said to call him when we were ready. What I liked most was that other than sending his newsletter, he let us make the move that let to the purchase of our 535i. This was the second purchase from this dealership and have always liked the service we've received. We are enjoying our new car immensely. Thanks JT! More

Friendly, knowledgeable, and overall, a good sales person to work with. We visited three other BMW dealerships and were not impressed with the sales staff. Found at this dealership a great looking car, tha to work with. We visited three other BMW dealerships and were not impressed with the sales staff. Found at this dealership a great looking car, that drives beautifully and handles well. My first BMW......we'll see how it goes! More

Very friendly and knowledgable; proficient and attempted to meet every request. Overall, a wonderful experience; I was informed as to which models would best fit my needs and was taken for a very short te to meet every request. Overall, a wonderful experience; I was informed as to which models would best fit my needs and was taken for a very short test drive, I came home with the car that is perfect for my needs. More

My neighbor had purchased his BMW from JT and had a great experiance so I decided to take his advise and go with him to Concord BMW. I can now agree with him- everything was explained completely to me by JT experiance so I decided to take his advise and go with him to Concord BMW. I can now agree with him- everything was explained completely to me by JT- I would come back and recomend the dealership and JT to anyone. More

J.T. and Margo (finance) were very professional and friendly: committed to our best interests (we felt) more than just the deal. Not pushy. Gave good explanations. We had to special order our car, a friendly: committed to our best interests (we felt) more than just the deal. Not pushy. Gave good explanations. We had to special order our car, and that process was easy. An excellent experience from the customer point of view. More

In January 2010 I purchased a 2008 528i with 16,000 miles with manual transmission. The car had almost 2 years left of the manufacture warranty and it was certified. I was looking for a 5 series, manual tran with manual transmission. The car had almost 2 years left of the manufacture warranty and it was certified. I was looking for a 5 series, manual transmission and low mileage and I was happy to find the car I wanted. Overall the car overall was fine, but after 4 months I started to have problems with the battery, every 2 weeks the battery was almost dead. I talked several time with the sales person Mr. Bias about replacing the battery and I got no help. Finally in December 2010 I purchased a new battery. BMW of North America refused to pay for the new battery I was forced to buy in order to replace the defective battery under warranty. I sent a copy of the purchase receipt to BMW Concord with the request of a refund for an item which was under warranty. As I expected BMW Concord didn't even bother to reply to my request. I live in Santa Monica, CA and I was ready to travel 400 miles to buy a new car from this dealership but I won't, obviously they have no idea how to keep customers happy. I have driven BMWs for many years, and I have to say that on paper BMW advertises their cars warranty as the best warranty on earth, but as soon as anyone needs them to pay for something under warranty ARROGANTLY they turn the other way including BMW Concord.Glad I found a great dealership in Southern California which value their customers, it's Center BMW in Sherman Oaks, CA. More

Placed an order/deposit on a new car with options I wanted. Waited for a month, 3 days before scheduled delivery they called me stating my order was canceled. I got some pathetic excuses along the line wanted. Waited for a month, 3 days before scheduled delivery they called me stating my order was canceled. I got some pathetic excuses along the lines of new management canceling deals made during the holidays. Very disappointing, wouldn't recommend this dealership to anyone. More

High marks for J.T. Zory. He was very helpful and professional throughout my purchasing experience. Very easy to deal with. Negotiated fairly and delivered. He came in on his day off to conclude our professional throughout my purchasing experience. Very easy to deal with. Negotiated fairly and delivered. He came in on his day off to conclude our transaction. Can you ask for more? A very nice guy too. More

Concord BMW has restored our faith in BMW. I had been going to Pleasanton BMW for the past 5 years and always felt like a number, very impersonal service. At Concord BMW, the staff that I dealt with made going to Pleasanton BMW for the past 5 years and always felt like a number, very impersonal service. At Concord BMW, the staff that I dealt with made me feel like a valued customer from the minute I drove up to the service lane. Even though Concord is farther, I will continue to have service there. More