BMW Concord

Everything was great, quick and professional as far as customer service goes. However, the detailing job could have been better as I did find some parts that were left not completely clean such as dust in customer service goes. However, the detailing job could have been better as I did find some parts that were left not completely clean such as dust in the air vents and xxxx residue left on the wood of the dash. Additionally, the the times could have been cleaned better. However, BMW Concord gladly replaced an interior panel for me that had some paint wearing off which was nearly worth the discounted cost of the detailing service. Tim Renner who oversaw the detailing was extremely professional in helping me out along the process and JR was very friendly and reassured me that I was making a good investment in detailing my car at BMW Concord. They certainly give BMW Concord a good reputation. Overall, the overall experience is definitely deserving of a 5/5. However, next time I get my car detailed, I will be sure to point out the specifics of what I felt needed specific attention in the vehicle before leaving it at the dealership. More

Everything was great, quick and professional as far as customer service goes. However, the detailing job could have been better as I did find some parts that were left not completely clean such as dust in customer service goes. However, the detailing job could have been better as I did find some parts that were left not completely clean such as dust in the air vents and xxxx residue left on the wood of the dash. Additionally, the the times could have been cleaned better. However, BMW Concord gladly replaced an interior panel for me that had some paint wearing off which was nearly worth the discounted cost of the detailing service. Tim Renner who oversaw the detailing was extremely professional in helping me out along the process and JR was very friendly and reassured me that I was making a good investment in detailing my car at BMW Concord. They certainly give BMW Concord a good reputation. Overall, the overall experience is definitely deserving of a 5/5. However, next time I get my car detailed, I will be sure to point out the specifics of what I felt needed specific attention in the vehicle before leaving it at the dealership. More

Tim always provides excellent information and professional service - we highly recommend him! He is thorough and detailed with his analysis and provides quality recommendations for service. We professional service - we highly recommend him! He is thorough and detailed with his analysis and provides quality recommendations for service. We really appreciate his attention to detail on our BMWs and would not go anywhere else for service. More

Shane is consistently awesome, demonstrating competence, concern and good communication skills. It is his integrity and reliable commitment to clients that keeps my family coming to Concord BMW for purchas concern and good communication skills. It is his integrity and reliable commitment to clients that keeps my family coming to Concord BMW for purchase and service needs. I recommend him highly! More

Once again Shane demonstrates why he is the premier service representative at Concord BMW. He's courteous, articulate and professional. On top of that he's a rare service adviser that has true technica service representative at Concord BMW. He's courteous, articulate and professional. On top of that he's a rare service adviser that has true technical knowledge, not someone regurgitating a pre-formed menu to the customer. Shane would be an ideal candidate for Service Manager when Vicki moves up and that position becomes available. Highly recommend. More

The atmosphere is great and inviting. The people are treated with warm smiles and respect. They go out of their way to make people feel comfortable. I had to bring my two children (toddlers) to the se treated with warm smiles and respect. They go out of their way to make people feel comfortable. I had to bring my two children (toddlers) to the service dept. but did not have to worry about the usual service dept. environment because BMW Concord is clean and safe. I have been going there for over 5 years now but they always manage to impress me with at least one thing new. More

Service has been consistently top notch, very thoughtful and thorough. Shane and Tim have seen to every need and anticipated many issues. Staff has been courteous and professional. I particularly like the and thorough. Shane and Tim have seen to every need and anticipated many issues. Staff has been courteous and professional. I particularly like the efficient, early drop off and have made use of the shuttle as well and never had to wait for pick up. Excellent all around! More

I went in for Service and Shane was very helpful, making sure that I had my car serviced properly and efficiently. He called me to let me know my car was complete and what was done, than made recommenadtio sure that I had my car serviced properly and efficiently. He called me to let me know my car was complete and what was done, than made recommenadtions with prices for me to make a decision. I really appreciate his help. Also, Shuttle Service was prompt and the drivers were friendly. More

BMW745Li serviced at dealership since new 2003 -- relatively low 65000 miles now in 2010. Service has always been excellent at Concord BMW, and Tim is most courteous and professional with the car del relatively low 65000 miles now in 2010. Service has always been excellent at Concord BMW, and Tim is most courteous and professional with the car delivered when promised -- which is good, because the maintenance costs (parts and service) for BMW once out of warranty are breathtaking. More

Tim Renner is my favorite Service Advisor at BMW Concord. I have been making service appointments there for six years and Tim is always professional, prompt, and courteous. His advice and recommendations a I have been making service appointments there for six years and Tim is always professional, prompt, and courteous. His advice and recommendations are always solid, and I never feel like I am being "taken for a ride." I would recommend Tim highly to any BMW customer. More