BMW Concord

Tim Renner knows his customers very well. He knew me by name on my second time in for service. He always keeps me up to date with the progress of my car. His customer service is impecable and has ALWAYS go name on my second time in for service. He always keeps me up to date with the progress of my car. His customer service is impecable and has ALWAYS gone out of his way to put me in to a loaner car when they need to keep my car overnight. More

Having been a customer for over 25 yrs. and on my 6th Beamer, I have had good experience with several individuals at this dealership, but Shane stands out exceptionally above the rest. I schedule my appt Beamer, I have had good experience with several individuals at this dealership, but Shane stands out exceptionally above the rest. I schedule my appts. only when he is available. He has gained my trust and confidence. He takes a personal interest like it was his own car requiring servicing. He's an excellent listner. I observed the same treatment he provides to other customers, he makes each of us feel special. Besides this personalize treatment, he's up to date with the newest technology & gives good solid advice to us i.e. the air bag light illuminated and I ignored relying on my good defensive driving behavior. Shane explained that it would be detrimental to me as it was not just a computer glize, but the air bag itself had a malfunction. As stated, I trust him and authorized the repair. On ocassions, I've been late to my appts. and he is very gracious and does not make me feel guilty. On another visit, I had to towed my beamer in due to water pump. Shane knows my need to have a BMW loaner and can't drive any other make because of my height (under 4'10"), he arranged to have one available for me. He takes really good care of me and my car. Thank you for giving me this opportunity to share the outstanding and excellent service I receive consistently from Shane. Wishing Shane & BMW Concord continuous success and good health:) Mary Chiu More

from when i baught the car about an year ago to now. Everyone I have dealt with from the salesperson to the person that gives me a ride to and from the dealership when my car is being serviced. Has be c Everyone I have dealt with from the salesperson to the person that gives me a ride to and from the dealership when my car is being serviced. Has be coordial, knowlagble and and very forth coming in all my dealings with this dealership. I highly recommend BMW of Concord. The person that i deal the most with, my service rep. (Tim Renner) i would highly recommend very proffesional and friendly. More

Well let me start right off by saying that this car purchse at Concord BMW was BEST experience I ever encounter! I've been working in Contracting in the Military for the past 23yrs, and I've been expos purchse at Concord BMW was BEST experience I ever encounter! I've been working in Contracting in the Military for the past 23yrs, and I've been exposed to all kinds of sales reps all over the country. So when I say, I know what it feel like to hear a high pressure sales pitch..I DO! Because right from the initial meetings Mr. Andrade made me feel as if I was a returning customer, and he was really just excited to say hello. When actually, I was there to maybe test drive and buy a car. This was my fourth BMW I've purchase in the past 12 yrs, and I never met a sales person that was so energetic and enthusiatic to give me a test drive with little to no pressure buy! He new all the BMW cars from inside and out, and was very eager meet all my expectations, and for the record he met all my requirement and some addition ones I didn't consider. And with all that being said "Danny Andrade" has set the bar to a very high in the standards of car sales in my family, and has surpassed all my previous good experiences at car dealerships. My Next BMW purchase will definetyly go through my man Danny!! Thanks again Danny! CWO Ricky Von Wells U.S. Coast Guard More

They run a first class operation and I highly recommend them for quality maintenance and repair services, and the highest customer service I have ever encountered. They diagnosed several problems in my ca them for quality maintenance and repair services, and the highest customer service I have ever encountered. They diagnosed several problems in my car when I came in for a routine inspection, and were able to fix them for me on the same day. They were very responsive to my tight schedule, and worked with me to get everything done. I would not service my car at any other location. I am a very satisfied customer and have been going to this dealer for several years for new cars and service. More

Tim Renner is very professional and communicates quite well in regards to assisting me when it is time to service my auto and explaining the process of the service provided He is thorough and always calls well in regards to assisting me when it is time to service my auto and explaining the process of the service provided He is thorough and always calls to update me with the progress of the service. My car is serviced well and in an appropriate amount of time and I am always pleased to pick it up and see that it has been washed and cleaned. All of the BMW workers that I have encountered at concord BMW are courteous and friendly. Overall BMW Concord, CA deserves the highest rating. More

I brought my BMW in for two services due and a "Jolt and pulling away" problem when the engine was cold. Both the services and the problem were resolved within a day and my car runs better than ever. This i pulling away" problem when the engine was cold. Both the services and the problem were resolved within a day and my car runs better than ever. This is reason one why I will return to BMW of Concord for things related to BMW. Reason two is the professional and friendly attention I received from Tim Renner and the crew. Thanks BMW of Concord Marius Johnston More

I absolutely love having my car serviced at BMW Concord Service Center. All the staff is very friendly and efficient and they make the experience a fairly pleasant one. I like the consistency of the same Service Center. All the staff is very friendly and efficient and they make the experience a fairly pleasant one. I like the consistency of the same Service Rep each time I come in and always feel that I am receiving the the best in customer service. More

This is the best dealership we have ever dealt with for service. We currently live in the middle of Sacramento and Concord. We choose to go to Concord BMW because of the service. We bought our car from ano service. We currently live in the middle of Sacramento and Concord. We choose to go to Concord BMW because of the service. We bought our car from another dealer and stopped by to ask some questions, because the previous owner of our car had some service performed there. They treated us as if we had bought the car from Concord BMW. They have always been courteous. They have provided us a loaner car any time we have requested one. The have even come and picked up our car and dropped off a loaner for us, due to extenuating circumstances. Our Service Advisor Shane has always been helpful and informative. He has always fulfilled and promises he has made and if there was an issue beyond his control, he always called and let us know what was going on. I do strongly recommend this dealership. We will continue to only take our BMW there and only there, More

I brought my car in for service and had a great experience. It was very convenient that they offer shuttle service, and drove me to work and then pick me up from work. Tim was great. He is profe experience. It was very convenient that they offer shuttle service, and drove me to work and then pick me up from work. Tim was great. He is professional and honest. He took care of all my questions and problems about the car. More