BMW Concord

Service has been consistently top notch, very thoughtful and thorough. Shane and Tim have seen to every need and anticipated many issues. Staff has been courteous and professional. I particularly like the and thorough. Shane and Tim have seen to every need and anticipated many issues. Staff has been courteous and professional. I particularly like the efficient, early drop off and have made use of the shuttle as well and never had to wait for pick up. Excellent all around! More

The atmosphere is great and inviting. The people are treated with warm smiles and respect. They go out of their way to make people feel comfortable. I had to bring my two children (toddlers) to the se treated with warm smiles and respect. They go out of their way to make people feel comfortable. I had to bring my two children (toddlers) to the service dept. but did not have to worry about the usual service dept. environment because BMW Concord is clean and safe. I have been going there for over 5 years now but they always manage to impress me with at least one thing new. More

BMW745Li serviced at dealership since new 2003 -- relatively low 65000 miles now in 2010. Service has always been excellent at Concord BMW, and Tim is most courteous and professional with the car del relatively low 65000 miles now in 2010. Service has always been excellent at Concord BMW, and Tim is most courteous and professional with the car delivered when promised -- which is good, because the maintenance costs (parts and service) for BMW once out of warranty are breathtaking. More

When it comes to service for my 745LI, Concord BMW and Shane Garner are the best in the business! Shane is number one in my book. When my car had difficulty, Shane and his mechanics solved the problems an Shane Garner are the best in the business! Shane is number one in my book. When my car had difficulty, Shane and his mechanics solved the problems and made me very happy. I would highly recommend Shane and his team. Sincerely, Greg Allen Re/Max Real Estate 510-912-4242 More

We have used this dealership since 1984, always purchasing new cars. They have provided us with outstanding work, both on Service maintenance and Sales. Shane Garner has been our Service Represenat purchasing new cars. They have provided us with outstanding work, both on Service maintenance and Sales. Shane Garner has been our Service Represenative since he began work at Concord. He is courteous and outstanding in his endeavor to provide accurate and inclusive service. We praise his ability to ably serve his customers! He is polite and makes sure all service work is completed accurately. He is an asset to the dealership at Concord BMW, and the dealership is lucky to have him represent them! Barbara and John Miller More

Tim Renner is my favorite Service Advisor at BMW Concord. I have been making service appointments there for six years and Tim is always professional, prompt, and courteous. His advice and recommendations a I have been making service appointments there for six years and Tim is always professional, prompt, and courteous. His advice and recommendations are always solid, and I never feel like I am being "taken for a ride." I would recommend Tim highly to any BMW customer. More

From the moment I arrived at BMW Concord, J.T. Zory provided exceptional service to me. He asked me to tell him exactly what car I was looking for and then spent the time locating it. And after locat provided exceptional service to me. He asked me to tell him exactly what car I was looking for and then spent the time locating it. And after locating the car, he explained my options (finance vs. lease). He is friendly, professional, and pleasant to work with. More

The service personnel were very attentive from the time I arrived to the time I left. My loaner car was ready as promised and the time to check in my vehicle was minimal. Tim Renner was very polite and pro arrived to the time I left. My loaner car was ready as promised and the time to check in my vehicle was minimal. Tim Renner was very polite and professional. He answered all my questions and made sure my car was cleaned and ready as promised. More

Awesome Customer Service!! I'm giving this rating Awesome Customer Service!! I'm giving this rating because I have been to many BMW dealerships and this one stands out above the rest in customer ca Awesome Customer Service!! I'm giving this rating because I have been to many BMW dealerships and this one stands out above the rest in customer care and service. I always feel like I come first. I would recommend BMW concord to anyone interested in buying a BMW, this of course after I convince them that BMW is the best car ever! :) Thanks to Shane Garner for being amazing. More

The BMW dealership has always been very helpful and friendly. They are very professional and everything runs very smoothly. Tim Renner is an excellant employee and I am very pleased that I bought a p friendly. They are very professional and everything runs very smoothly. Tim Renner is an excellant employee and I am very pleased that I bought a preowned 328i BMW from them. Very classy dealership. Thank you, Jo Ann Casso More