BMW Concord

Tim did an excellent job. Took care of every issue with the vehicle. He is very professional. I asked for an estimate on tires and found it attached to my service order. The only small complaint I have is the vehicle. He is very professional. I asked for an estimate on tires and found it attached to my service order. The only small complaint I have is that the car wash was poor this time. Wheels were left with a lot of dirt on them.d More

Shane was a pleasure to work with. He called me to update me on my car's status and even help me with some local directions for shopping I wanted to do. I appreciate the level of detail that is alway update me on my car's status and even help me with some local directions for shopping I wanted to do. I appreciate the level of detail that is always explained to me before and after service. Shane not only does that, but he also informs me of other details in the BMW world. I look forward to being well taken care of at BMW Concord again. More

I am responding to this because I have had the most professional and satisfactory service via Shane Garner of Concord BMW. He always addresses all of my concerns and takes excellent care of me and my c professional and satisfactory service via Shane Garner of Concord BMW. He always addresses all of my concerns and takes excellent care of me and my car. i have been bringing my car to Shane for 7 years and everytime I am treated beautifully. More

I had taken in my BMW X-5 for service and to address some electrical issues. Shane Garner the service consultant assisted me and made sure that all my issues were addressed. Professional, thorough and quali electrical issues. Shane Garner the service consultant assisted me and made sure that all my issues were addressed. Professional, thorough and quality service. This is the only place I will take my car. Based on my experience I know the work will get done right. More

Recently, I had the experience of taking my 2004 BMW 530I for service. I was a wonderful experience. I was treated very well and verything was explained in detailed of what was going to take place with the s for service. I was a wonderful experience. I was treated very well and verything was explained in detailed of what was going to take place with the service of my vehicle. I was given a history of what service would need to take place in the future. It meant a lot to me to have this kind of thoughtfulness. When I go to have my car service I have had caution about whether I am being told the truth. I did not have this cncern with Tim. More

Treated very well by Peter from the moment I called about a used Mini listed on Auto Trader (I think that was the site). I had concerns going to a BMW dealership as to how I would be treated since I definit a used Mini listed on Auto Trader (I think that was the site). I had concerns going to a BMW dealership as to how I would be treated since I definitely was pulling up in an old Chevrolet, but those concerns were doused immediately. Peter treated us with respect, and my wife and I always felt like we were a priority even though we weren't buying a $50k car. That's when you know customer service is good. Plus Peter stayed late to make sure our deal was done, and even went back inside to make sure my floormats were ordered. Thanks! More

I have owned and driven BMWs for over twenty years, I take extreme pride in my vehicle(s). That same pride as well as dedication to excellent service is always on display by Jason Ruscher and his entire take extreme pride in my vehicle(s). That same pride as well as dedication to excellent service is always on display by Jason Ruscher and his entire team at BMW Concord. Jason. I highly recommend BMW Concord. Stan Flemister More

I had been looking for a Mini that fit my needs, and I had gone to this dealership as well as East Bay Mini. East Bay Mini was also very friendly, but I felt as if they were being nice and saying what I w had gone to this dealership as well as East Bay Mini. East Bay Mini was also very friendly, but I felt as if they were being nice and saying what I wanted to hear as opposed to the truth. Jason was very honest and upfront about everything. He did not try to sell me additional features, etc. because he knew I was clear about what I wanted and did not want. There was no bargaining involved since I got my Mini as a "manager's special," so I did not feel as if I was being hassled. Even after my car was purchased, Jason helped me with a few manufacturing details that were missing in my Mini. Overall experience was great and quick. More

I purchased a vehicle from BMW Concord today and had the pleasure of working with Peter Stoumbos throughout the process. Peter's forthcoming personality and customer service focus took the hassle and anxie pleasure of working with Peter Stoumbos throughout the process. Peter's forthcoming personality and customer service focus took the hassle and anxiety out of purchasing a vehicle. Peter was attentive to my vehicle needs and was able to assist my husband and I through every step of the purchasing process. He explained things in layman terms as well as listened to our needs, both from a financial perspective and a vehicle "wanted features" point of view. Bottom line Peter represents BMW very well and takes the hassle out of car shopping and buying! BMW in my opinion stands for high performance, excellence, and class...Peter embodies these characteristics! More

I was very pleased with my recent service experience. I brought my car in for an oil change and Tim Renner was my service advisor. I found Tim to be courteous, helpful, and knowledgable. My car was ready a brought my car in for an oil change and Tim Renner was my service advisor. I found Tim to be courteous, helpful, and knowledgable. My car was ready as promised. I plan to return to Concord BMW in the future. More