BMW Encinitas

Part of Autonation and really poor service. Passed through multiple sales associates, most of whom knew nothing. Total bait and switch after I waited 10 weeks for delivery. Incorrect info from sales, finance and management. Charging twice what other dealerships offer for a warranty, told me to hitch my own ride up there to pick up my special order vehicle, changed the deal after the fact and got a different story from each manager. I’m in sales and work on commission. Would be out of business if I behaved like these complete rip off artists. If I could give them zero stars I would and they’ve been sitting on a $40k deposit for three months! Save yourself the hassle and go elsewhere.

BUYER BEWARE! Their sale people deceive and mislead to sell cars. Please proceed with caution. They informed me the i3 I was inquiring about and then purchased got around 100 miles per charge. Come to find out after purchasing it, it infact got 60 miles per charge with the a/c off and mid 50's when the a/c is on. They refuse to fix the issue and continue to be evasive.

They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague!

I purchased a CPO dealership courtesy vehicle (BMW 328) from BMW Encinitas in May of 2017. During my first service appointment, one of their service reps told me I needed four new tires 2 months after purchasing the vehicle because the tires had been misaligned ‘by the previous owner’ (aka the dealership). Every time I have tried to contact either the service or sales department regarding the fact that they had mis-serviced the vehicle while it was under their ownership, I have gotten a run around followed by radio silence. The salesman that I worked with was blatantly sexist on the phone with me, asking for my husband’s information and assuming that I couldn’t possibly have bought the car myself. This is after the finance team at time of purchase kept talking to him instead of me, knowing it was only going to be my name on the title. I really like my car, but there is no way I would ever recommend going to BMW Encinitas for purchase or service. I’ve had a great experience at another BMW dealership and discovered that they are individually owned. Do yourself a favor and run away from BMW Encinitas, especially if you’re a woman looking to purchase a vehicle for yourself.

Unprofessional, and would not take any responsibility for incorrectly installed wheels. The wrecked my car as they were bringing it out. After they fixed my wrecked car, I had them install some new wheels and tires. They did not tighten the lug nuts correctly on brand new wheels, sending me down the road with wobbly and unsafe conditions. When pressed, the Service Manager Matt said they have no liability in the matter and attempted to weasel out of the problem. After giving them every opportunity to fix the issue, they declined to take responsibility. They suck!

I puchased a used M6 remotely - I live in WI... Initially things went smoothly. Polite and accomodating and worked well remotely via email and even text. It changed 180 degrees after the sale closed and they were paid on around April 16th. I paid the approximately $4k in WI sales tax which is required to transfer a title and for me to legally drive the car in WI and a $420 fee for expedited transfer and registration via VRT services. It is 5/24 and they have not paid VRT services and they have not transferred the ~$4k in sales tax I paid. They have told me 5 or 6 times that it had been FedEx'd that day. The most amusing, in a dark way, was the Sales Manager telling me that it had been wired and they confirmed receipt. I had just hung up with VRT and knew that wasn't true. The ease at which they lie tells me this is a chronic, cultural problem. Last Friday I was told the check was FedEx'd again and they'd have it Monday. I asked for a tracking number, he (Scott) said he'd call me back with it. No call and the check wasn't sent. This week Nobody will even pick up - they have caller ID, much less call me back. Apparently I have to go legal which is, again, unfortunate but I'll spend $25k making this right and making it a matter of public record. This is not a grey area, a misunderstanding or a minor slip up - this is intentional on their part and clearly not an isolated incident. I trusted the BMW brand would not have an unethical dealership like this but they do. Be careful or probably best to just avoid this place altogether.

I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many miles were used. He refused to take the responsibility for the damage. This is a below 10000 mile certified M4 and between the day that I purchased it and last week, it didn't need to be serviced. Except the engine light was on(the sales man told me 'it's a certified car, it could be just short circuit cased it'), and I didn't encounter any problem while I was driving. Therefore, I didn't go to the local BMW until it needs to be serviced. The local BMW pinpoint the cause of this issue and it was the broken wires. Except that, there is no other reasonable explanation and the light was on since I bought it from BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take any responsibility.(When I asked to talk to the someone else in charge of this issue, he said he's the boss and there is no one else I can talk to). I bought my first BMW three years ago. The local BMW has always performed good care to my car and great services. I trust BMW in their good service and work standard before this incident. Thats the reason I chose certified cars and clearly my trust is misplaced. Whats the difference between 'certified' and 'used' in BMW Encinitas? A certified M4 with less than 10000 miles has proven to have broken wires near its engine. Good luck with the 'used' car bought from this place.

Jeremy is professional, responsive and was respectful of my time. He took the time to answer my questions and look up detailed specs that I was interested in. I came down from OC and was pleasantly surprised with the entire process. Unlike at my last dealer there were no surprises, no hidden fees and the car was in perfect and clean condition. All that and at a really fair price. I would definitely recommend friends and family to call Jeremy if they are looking for a BMW in SoCal. Thank you!

I have called the finance depart. 10 times and get caught up in voicemail purgatory. I finally attempted to go to service hoping they could get me to the depart.-didn't happen, went to sales-nope didn't happen. Very annoying experience.

Worked with Andrew Wood and Jonathan Thompson. They found the car exactly the way I wanted it, gave me a excellent price, and completed the transaction smoothly. Thanks guys.