BMW of Carlsbad
Carlsbad, CA
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I purchased a 2022 m240i from out of state. While the vehicle itself is amazing, the process has been nothing short of horrible. After working out the deal and electronically signing the contra While the vehicle itself is amazing, the process has been nothing short of horrible. After working out the deal and electronically signing the contract in early March, they had to overnight physical documents to a nearby partner dealership. That took them a week to do and after saying they were mailed on a Wednesday, I showed up to the dealer on that Thursday and the documents weren’t there. They weren’t even sent yet. Then it took them another week to organize delivery. I received the vehicle on 3/24 with no temporary plates which is apparently normal for out of state purchases, however, it is now 3/28 and after repeatedly requesting updates daily I still have absolutely no information or directions on how I am supposed to handle registration of the vehicle leaving it undrivable and me at risk of being pulled over if I do. Furthermore, it seems that my trade in has not been paid off yet or that process even started. I don’t know what the deal is or why they can’t seem to get their act together and tell me what’s going on but it’s getting a bit ridiculous. More
Jacob is amazing. He worked for us and found the exact car we wanted. He was the only person at BMW in all of California that came through for us.i will buy my next He worked for us and found the exact car we wanted. He was the only person at BMW in all of California that came through for us.i will buy my next car for my wife from Jacob. More
This is a beautiful new dealership The service staff proved to be very efficient and incredibly flexible I own an X6M This is the go to dealership for high end BMW service! proved to be very efficient and incredibly flexible I own an X6M This is the go to dealership for high end BMW service! More
Excellent and friendly service. Very helpful on answering questions and provided a loaner. It was easier to book an appointment. Very helpful on answering questions and provided a loaner. It was easier to book an appointment. More
Corey is an honest salesman that works earnestly to help the customers find the car they need. He makes the whole process effortless! Thank you :) the customers find the car they need. He makes the whole process effortless! Thank you :) More
I recently had the pleasure of purchasing a Certified Pre-Owned BMW M4 from BMW of Carlsbad, and I must say, it was an exceptional experience from start to finish. Despite purchasing the vehicle remotely Pre-Owned BMW M4 from BMW of Carlsbad, and I must say, it was an exceptional experience from start to finish. Despite purchasing the vehicle remotely, without even test-driving it in person, the entire process was seamless and hassle-free, thanks to the outstanding customer service provided by Sarah Pearson, one of their salespersons. Sarah's professionalism and dedication were evident from our first interaction. She was incredibly responsive and accommodating, promptly addressing all my inquiries and concerns. What truly stood out was Sarah's transparency throughout the process. She went above and beyond to ensure I had a complete understanding of the vehicle's condition, even pointing out minor imperfections like scratches on the paint, without attempting to conceal anything. Furthermore, Sarah's attention to detail extended to providing me with comprehensive videos of the vehicle, allowing me to make an informed decision remotely. When I arrived to pick up my M4, I was delighted to find that the car was exactly as depicted in the videos Sarah had provided. Additionally, Sarah graciously assisted me with the user profile set-up process, ensuring that I was fully acquainted with my new vehicle before driving off the lot. I am immensely satisfied with my purchase experience at BMW of Carlsbad, and I extend my sincere gratitude to Sarah Pearson for her exceptional service and professionalism. Thank you, BMW of Carlsbad, and thank you, Sarah, for exceeding my expectations. More
I purchased a vehicle from this dealership while living out of state. They agreed to manage the registration and shipment of the vehicle (of course I paid for this service). It was two weeks of chasing the out of state. They agreed to manage the registration and shipment of the vehicle (of course I paid for this service). It was two weeks of chasing them down to get the vehicle shipped and I STILL don't have a registration or tag on the vehicle. Nobody seems to care or want to get this taken care of. Maybe they're better in person, but I would never purchase a vehicle from this dealer again. More
BMW of Carlsbad made buying a car pretty easy. The people are nice and the dealership is clean! I highly recommend them when looking for a new car. The people are nice and the dealership is clean! I highly recommend them when looking for a new car. More