BMW MINI of Wichita - Service Center

Everyone is very pleasant and made the experience enjoyable. No issues occurred. I felt well taken care of. enjoyable. No issues occurred. I felt well taken care of. More

I highly recommend this dealership for their repair services. They were professional, knowledgeable an did an excellent job on my car. Ashley Goedeken was amazing, friendly, helpful and took great car services. They were professional, knowledgeable an did an excellent job on my car. Ashley Goedeken was amazing, friendly, helpful and took great care of me. She is a 5 star for sure. I will return and continue my service there for my mini. More

They tried to sell me more services than I needed. I was prepared for that this time and I declined. The last time I was there they refused to release my vehicle until I bought new tires. The bill was I was prepared for that this time and I declined. The last time I was there they refused to release my vehicle until I bought new tires. The bill was $3,200.00. This time they were polite and efficient after I declined the extra services. You just need to be prepared when you go in there. More

Various staff besides the service advisor could not answer any questions, and again We are denied a loan car. Staff just tend to make their own rules and policy. Loan car information should be clea answer any questions, and again We are denied a loan car. Staff just tend to make their own rules and policy. Loan car information should be clear to staff and customers, and posted on website, etc. More

Christian is always very helpful . Very professional . I have no complaints about anyone in the service department. Very professional . I have no complaints about anyone in the service department. More

We have a great rapport with Austin. Love how I am kept up to date on my vehicle during the time it is serviced. Love the video's. There are no hidden cost. Cost are fully shared bef Love how I am kept up to date on my vehicle during the time it is serviced. Love the video's. There are no hidden cost. Cost are fully shared before work is done. More

It is good. However, not consistent. One time I was offered loaner, next time not. I had a hard time understanding I couldn’t get grease removed from my back However, not consistent. One time I was offered loaner, next time not. I had a hard time understanding I couldn’t get grease removed from my back bumper without paying and the next time a car wash with the grease removed. The car was delivered to me with the grease leaking from the hatchback hinge area. More

Great communicator customer focus with the deadline that was provided. very detail oriented and when the extra step with a Sunday delivery was provided. very detail oriented and when the extra step with a Sunday delivery More

I have owned Mercedes for the past 15 years and have ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. More

Austin kwpt me up to date on my vehicle. When parts were delayed Austin let me know what was happening and how long it might take for parts to come in. Communication was great, staff was ver When parts were delayed Austin let me know what was happening and how long it might take for parts to come in. Communication was great, staff was very friendly, More