BMW North Scottsdale

I recently had a best offer accepted on my dream car, an '05 M3 Competition package, through ebay, from an online dealer in Phoenix (I live in Iowa). Had the offer contingent on pre-purchase inspection. I w '05 M3 Competition package, through ebay, from an online dealer in Phoenix (I live in Iowa). Had the offer contingent on pre-purchase inspection. I was very concerned buying a car site unseen. Talked to Mark Kaiser before my offer was accepted and he assured me that he could do a thorough inspection, and make sure the car was good to go. Talked directly to Mark through the whole process. Got a call from him stating that the vehicle had several mechanical issues (still under factory 4yr/50k warranty), which wasn't a deal breaker... Also, found out the car had been repainted all least once, and to a very poor quality. It had pits, and cracked paint. Needed an entire paintjob, ($5-$6k) Long story short, I contacted the internet dealership, and they haven't responded. Mark saved me from buying a lemon! He even felt so bad for me that I didn't even get charged for the inspection!! (don't expect same deal) :) Stand up guy, managing a great service department. Couldn't have asked for anything more. Would recommend to anyone. More

We took our 2006 325 ci in for a knocking sound in the left door when you put the window down. We had arranged to bring it in for that and also the center console was peeling. I waited and was shocked to left door when you put the window down. We had arranged to bring it in for that and also the center console was peeling. I waited and was shocked to find that they had the console part and also were replacing the window part. I was greeted well and was kept current by Jeff regarding the repairs. The down side but up side was about a hour after getting home the glass had broken. They had a tow truck here and the car back in and all was resolved at no charge. Very pleased I can't give a # 5 for friendliness as the cashier appeared bored and just didn't seem really to care. What a shame when everyone else was doing a super job. More

Ali, was extremely helpful. Answered all my questions and Ali, was extremely helpful. Answered all my questions and did a very efficient presentation. Perfect Experience!!! Highly Recomended!!! Ali, was extremely helpful. Answered all my questions and did a very efficient presentation. Perfect Experience!!! Highly Recomended!!! More

My experience was great!! I went to Chapman BMW because of their newspaper ad only to find out they didn't even have the car they were advertising. After leaving in disgust I met Scott Bilgo @ BMW North S of their newspaper ad only to find out they didn't even have the car they were advertising. After leaving in disgust I met Scott Bilgo @ BMW North Scottsdale. He took the time to show me the nuances of leasing and decoding the ads. I am proud to say I am driving a new 5 Series and I love it. I would recommend Scott to anyone that wants a BMW. More

This dealership and family of dealerships is motivated to screw you out of your money! They do not understand customer relationships, customer value or lifetime value. They only march to satisfy the stockh screw you out of your money! They do not understand customer relationships, customer value or lifetime value. They only march to satisfy the stockholders first, employees second and you're third! Do yourself a favor; stay away from the United Auto Group!!!! More

Bought a 2007 525 bmw, had problems with steering as soon as I drove off the lot. Service dept. replaced two front tires that had "flattened" from being on the showroom floor which was blamed on the Arizona as I drove off the lot. Service dept. replaced two front tires that had "flattened" from being on the showroom floor which was blamed on the Arizona heat. Hard to believe in an air conditioned building. Was also told "things that men make will break" was that supposed to make me feel better? Now, 2 weeks later, the sun roof rattles, the back doors will not unlock with the key fob or the internal controls, the telescopic steering function does not work at all and the car lags on acceleration. Going from a Lexus to a BMW has been the worst experience. I love the car, hate the service and would never buy another car from them again. More

After, I got out of the partking lot in front of their main door. The sales guy standing outside didn't even say HI before I pass although I was the only person outside their shop. <br><br>Inisde this nic main door. The sales guy standing outside didn't even say HI before I pass although I was the only person outside their shop. <br><br>Inisde this nice place was a Museum with brain dead people standing and sitting around. It will stay dead as long as this place acts like this.<br><br>Anyways, I got the parts I need at the overpriced service shop and head out the door. This isn't a place I like to come back soon. <br><br> More

After spending over two hours at another local BMW dealer who wouldn't honor BMW website's 'special' price offers, I departed BMW North Scottsdale shortly after I first entered... with a new 325i. The North who wouldn't honor BMW website's 'special' price offers, I departed BMW North Scottsdale shortly after I first entered... with a new 325i. The North Scottsdale facility is new and far nicer than any other in the Phoenix area. Since then, both Steve and the dealership's GM have contacted me to confirm that I was happy with my experience. As I conveyed to BMW via their phone survey, I could not be more pleased and have already recommended to a friend that she contact Steve for a potential new BMW acquisition. All things considered... a positive experience! More

I will never step foot on the grounds of this dealership again. <br><br>I bought a CPO 2001 330C from another dealership in town (Chapman), even though I live close to North Scottsdale Dealership. Shortl again. <br><br>I bought a CPO 2001 330C from another dealership in town (Chapman), even though I live close to North Scottsdale Dealership. Shortly after purchase, I had problems with the sunroof visor not sliding back, so I brought it to the Scottsdale dealership and they *fixed it* under warranty. It broke about 1 month later, so I brought it back. They would not fix it under warranty, and tried to explain how it was a result of long term misuse (not mentioned first time when it was *fixed*). They tried to charge me $1100 for repairs, and were totally unwilling to have it covered by warranty. I escalated this to their managment, who wouldn't budge, except to concede that if I had purchased the car from them it wouldn't of been a problem. I refused to pay. Other non related repairs were done at the same time, and when I picked it up, they again tried to charge me (to no avail) for LOOKING at the sunroof. The Car had not been cleaned, and I was given no explanation to the other repairs. <br><br>I brought the car the next day to Chapman on Camelback, and they fixed for free without any hassle and were generally in awe that Scottsdale gave me so much grief. <br><br> More

Salesman was arrogant and lacked a personality. After sitting around for 30 minutes, the sales manager refused to put firm numbers to our deal to purchase a new 325Ci because we didn't appear "serious" - sitting around for 30 minutes, the sales manager refused to put firm numbers to our deal to purchase a new 325Ci because we didn't appear "serious" - even after I had explained that I drove over 100 miles to the dealer to BUY that car, that day! Guess what moron, I bought a Lexus instead. Now 1 year later when I did buy a BMW 330Ci - I didn't get it from you. <br><br>I would only recommend this dealer if you like to beg the sales staff to let you over pay. I guess they have to pay for that new building somehow... More