BMW North Scottsdale

I had a very serious problem with my new car that was less than a month old. While I realize that any mechanical device can have a problem, I was pretty upset since I'm retired and this was a car that I less than a month old. While I realize that any mechanical device can have a problem, I was pretty upset since I'm retired and this was a car that I spent a lot of money on expecting to have years of trouble free service from it. Jeff worked hard to make sure that the problem was resolved in a manner that was completely satisfactory to me. Had I taken it to another shop I seriously doubt that things would have turned out as well as they did. Now I'm once again extremely happy with my new car thanks to Jeff's efforts. More

Ashleigh Norton did a great job explaining BMW differences and their pricing. Her manager also was friendly and let us know he wanted our business. The website however was a bit confusing. With differences and their pricing. Her manager also was friendly and let us know he wanted our business. The website however was a bit confusing. With so many BMWs it would be helpful if there was a Help Me Choose tool. More

My previous car was totaled in a hail storm last month. I came to BMW North Scottsdale with my parents to look around, but I was not serious about buying. I met Mr. Larry Wise, and his friendly and helpful m came to BMW North Scottsdale with my parents to look around, but I was not serious about buying. I met Mr. Larry Wise, and his friendly and helpful manner caught my attention. He was patient with me as I found the perfect BMW. I felt very comfortable in working with Mr. Wise. I purchased a pre-owned BMW, and I had not even planned on buying a BMW that day! Mr. James Butler was also very kind, patient, and took the time to review the features of my new car. I owned a Mercedes, and was not familar with the BMW line. Now I am a proud owner of a BMW, and I love my car! I will be returning to BMW to work with Mr. Larry; I already have my sights set on the 650 series within the next few years! Many thanks to Mr. Larry, Mr. James, and BMW. I am a BMW girl now! :) Many Blessings, L'Tanya Rountree More

This was the second pre-owned BMW Z4 I've purchased from BMW N. Scottsdale. Overall the dealership employees are all very friendly and helpful. Larry Wise was a pleasure to deal with both times. Brian Pe BMW N. Scottsdale. Overall the dealership employees are all very friendly and helpful. Larry Wise was a pleasure to deal with both times. Brian Peters in finance was great too. Searched out and found a good rate for the financing. The pricing of the Z4 I purchased was very good and the allowance for my trade in was reasonable and fair. I couldn't ask for a better car buying experience. I will definitely buy from BMW N. Scottsdale again! Thanks, Kurt Capps Flagstaff, Arizona More

This was the first good experience I have ever had in all of my car buying times. I shopped on line for 2 months looking for the right car. I found it at Scottsdale BMW I called the dealership and was bles of my car buying times. I shopped on line for 2 months looking for the right car. I found it at Scottsdale BMW I called the dealership and was blessed that Yami Turner answered the phone. She was friendly and very courteous. We then emailed back and forth and made plans for me to fly out to Phoenix from Houston. Yami and the people that helped her went above and beyond normal or good service. They were great, friendly and considerate in all that they did for me. Yami had a car waiting for me to pick me up from the airport. The driver was very friendly and nice. Yami found a problem with the car I was buying and immediately had it fixed. It took awhile to repair but Yami took me to Avis and they supplied a rental car. Yami had made a reservation for me in the resort close by. And every thing went smooth and easy. They showed me every detail about the car. They hooked up my bluetooth to my phone. They connected me to the Siruis radio and we programmed that into the car. They were very busy but took all the time needed to make sure every detail was taken care of. Yami had quite a few issues going on but always kept a smile on her face. She is an awesome representative for Penske BMW. I would and am recommending Yami to anyone looking to but a BMW. The car is awesome but it is the people that I dealt with that made this so enjoyable. In three years I will be looking to update my car and I will definitely go back to Yami at Scottsdale BMW! Ricki L. Lunsford More

I have used this dealership for many years and have been completely satisfied with everything they do for me. I use to use a different dealership, but never was really happy with their service. When B completely satisfied with everything they do for me. I use to use a different dealership, but never was really happy with their service. When BMW Scottsdae North opened, I immediately switched over to them. Found the best Service Representative in Gary Katzenberger. Highly recommend that you have him be your service contact, if possible. We have purchased several cars from them and it was very pleasant. No games were played by the sales people. Do yourself a big favor and check them out next time you need service. More

I bought a new BMW from North Scottsdale BMW a couple days ago and want to let everyone know how great they were to deal with. I wasn't real pleased to be trading in a 4 month old 370z, but I was forced days ago and want to let everyone know how great they were to deal with. I wasn't real pleased to be trading in a 4 month old 370z, but I was forced to do it due to an injury to my leg which made it nearly impossible to get in and out of. Initially I came in to look at a used car and was working with John Sarno. Even the used 335 was a bit low and he suggested I try a 135 which is a little higher even though it is a smaller car. He was right. The 135 was just what I was wanted. I still needed to sleep on it, though, and there was no pressure at all to buy the car right away. As I was leaving Henry Male, the new car manager, came by and thanked me for coming in and gave me his card. The next morning I knew I wanted to buy the car. My only concern was that it might be too low for my driveway. I tried calling John, but it was before the start of his day, so I called Henry. He arranged for John to bring the car to my house so we could check it out on the driveway. It was fine so then I went drove to the dealership and bought it. I consider that to be outstanding service. The part I was dreading after that was the normally irritating meeting with the finance person who tries to sell you warranties and other stuff you don't want. In this case it was completely different. I actually enjoyed my short meeting with Frank Nyrkkanen. He was very helpful, explained everything, made good valid suggestions of what I might want and pointed out some things I just did not need. He was real pleasant to talk with. Everyone I have talked to at this dealer has been extremely helpful and pleasant. I've bought a lot of cars over the years and I can honestly say that this was my best new car buying experience. More

The engine was runnung rough when it was in park (to the point it would almost stall) and our thoughts were it could be the timeing belt or something else just as expensive. Taking the vehicle to Scottsdal point it would almost stall) and our thoughts were it could be the timeing belt or something else just as expensive. Taking the vehicle to Scottsdale BMW and sharing my thoughts of what it could be, Steve said they would take a look and let us know what they find. It was nothing what we thought, the air intake was cracked. WIth the inforamtion provided by the service department we had a few other maintenance items done. The shop was busy that day and they would not be able to complete the service by the end of the day. When we returned, they offered a loner vehicle. This was new to me and, I'm sure, reserved for new vehicle purchasers. The X5 is pre-owned and I've rented a vehicle in the past when service was done. Steve said the brakes would need to be serviced soon but we still had about a month before the service light would show. He was right! The light came on September 10th and I'm getting ready to make that call as I type. I appreciate the honesty and service provided by Scottsdale BMW. They are GREAT! More

I have never bought a new car with such ease. Stuart Stettner, our sales representative, was a true professional. He made the negotiating process easy and friendly, gave us first hand knowledge of the Stettner, our sales representative, was a true professional. He made the negotiating process easy and friendly, gave us first hand knowledge of the automobile on delivery, and maintained a professional demeanor throughout the entire buying experience. Not only did I end up with a great car, but I made a new friend. Thanks again Stuart. More

Extremely friendly personnel, from our excellent and knowledgable salesperson to the sales manager to the finance specialist. They went out of their way to find us the car we wanted. The delivery port knowledgable salesperson to the sales manager to the finance specialist. They went out of their way to find us the car we wanted. The delivery portion of our new BMW was the best I've ever had. EVERY operational detail of our car was explained. Easily the cleanest dealership I've ever been in, even the service area. Thank you so much for the wonderful treatment and amazing vehicle. Without question we will return for another BMW soon. More