BMW Northwest

DISHONEST DEALERSHIP! I had a deal in writing to buy a 2024 X5. I offered to wire the money for two days, but the dealership asked me to wait until April 1st to sign docum I had a deal in writing to buy a 2024 X5. I offered to wire the money for two days, but the dealership asked me to wait until April 1st to sign documents because they wanted to book the sale in April. In the meantime, I secured a loan, set up shipping, and SOLD MY CAR. The dealership was in the loop the entire time and assured me my car was being held for me with the keys locked up. I had an appointment in the morning on April 1st to sign the documents; however, they sold the car the night before. The salespeople told me there were extensive notes in the system saying the car was being sold to me and they didn't know how this happened. It happened because they are dishonest and they don't care about their customers. Find another dealership. (Mike Brown was helpful in trying to find me another X5.) More

I was welcoming by the sale agents with with respect. . I had great customer service . I had great customer service More

Had a troubling expeirence at the start, but Mike and the team did their best to make things right! I purchased a 2022 Subaru with under 100k miles with a full warranty. Within 2 weeks of purchasing the team did their best to make things right! I purchased a 2022 Subaru with under 100k miles with a full warranty. Within 2 weeks of purchasing the vehicle it needed urgent and hazardous repairs. A major component of the transmission was damaged and there was significant oil leaks. It took 3 days to even get in contact with a manager, leaving me without transportation and no idea when I would be getting my vehicle back. Despite purchasing a full warranty with the dealership they did not authorize my warranty at the time of purchase and left me without a working vehicle. The car that I drove for only 2 weeks has now been sitting in the shop for almost a week! I am thankful to the team for finally covering the repairs, I just wish this could have been solved in a more timely manner with clearer communication. More

The service excellent and everything was completed in a timely manner. The loaner car that I was provided was very clean and in excellent condition. timely manner. The loaner car that I was provided was very clean and in excellent condition. More

Jimmy Brown was great! It was my first time buying a car and he made everything so simple, he explained everything so perfectly to me throughout the process and made sure h It was my first time buying a car and he made everything so simple, he explained everything so perfectly to me throughout the process and made sure he found a perfect car for me from the style of the car, the year of it and finding something just right in my budget. Everyone I spoke with was very sweet and greeted me with smiles. Great job BMW NorthWest! More

The service was exactly as requested - comply with recall notice and complete oil & filter change! Also they supplied estimated cost to complete some near term maintenance that I will have done in order to notice and complete oil & filter change! Also they supplied estimated cost to complete some near term maintenance that I will have done in order to keep the vehicle in tip top shape for the future! More

An excellent experience with the previously owned sales team. We got exactly what we wanted and were able to negotiate the price. Would definitely recommend them. team. We got exactly what we wanted and were able to negotiate the price. Would definitely recommend them. More

As usual, the service was excellent, on time and for the price quoted. They also do a full safety check of the entire vehicle. It's the only place I take my BMW. price quoted. They also do a full safety check of the entire vehicle. It's the only place I take my BMW. More

From servicing my older BMW to helping me with purchasing my new 2026 M340i I recommend this dealership my new 2026 M340i I recommend this dealership More

I have been very satisfied with the assistance that I have received from Gage. He shows that he cares about the customers experience. have received from Gage. He shows that he cares about the customers experience. More