BMW Northwest

Joel, my service advisor was real helpful. I truly had a good experience taking my vehicle at BMW Northwest. Thanks! I truly had a good experience taking my vehicle at BMW Northwest. Thanks! More

The experience I had with Austin was very professional everything was smooth and on time. everything was smooth and on time. More

Rich is the best service agent you have! I will sell my car if he leaves Tim I will sell my car if he leaves Tim More

The agent is respectful, courteous and knowledgeable. I strongly satisfied with his report and recommendations what necessary needs to be done ito my car. Also he explained to me with his full knowledge I strongly satisfied with his report and recommendations what necessary needs to be done ito my car. Also he explained to me with his full knowledge the importance to be fix or taking care in the near future. More

Mike was just what we wanted. Explains what we need and lets the car sell itself. Explains what we need and lets the car sell itself. More

Austin: 5 stars for you as well as the dealership. Thank you. 🙏 for a fully 5 star experience Thank you. 🙏 for a fully 5 star experience More

Austin was a joy to work with, very quick and efficient. Great service from him as usual. Great service from him as usual. More

Allea was absolutely wonderful. She treated us well. This is our fourth BMW. We will be back again. She treated us well. This is our fourth BMW. We will be back again. More

My mom and I visited on August 4, 2026. My mother was ready to purchase a vehicle upon arrival. Although no one greeted us on the new car side, Tony approached us on the used car lot and wa My mother was ready to purchase a vehicle upon arrival. Although no one greeted us on the new car side, Tony approached us on the used car lot and was fantastic--attentive, friendly, and easy to work with. Unfortunately, the experience plummeted when we were handed off to Chris in the finance department to complete purchase with cashiers check. Chris demonstrated a severe lack of basic interpersonal and customer service skills: -Zero Engagement: He didn't offer a simple greeting, raise his head when we walked in, or make eye contact during the entire process. -Poor Communication: He mumbled through the paperwork, rushed the sign-offs, and never once paused to ask if we had questions or explain what we were signing. -Unprofessional Demeanor: His cold, indifferent attitude made it clear he was disinterested in processing a non-financed transaction. Buying a car is a major financial milestone, and Chris made what should have been a memorable, positive celebration for my mother feel awkward and uninviting. Very weird behavior from someone whose entire job relies on customers purchasing cars. While Tony deserves credit for his service, Chris's complete disregard for client experience reflects very poorly on the dealership's standards. My mom has actually purchased a total of 3 cars from this dealership now, and after this experience, we will not be back. More

From Sales to service we always received the best care. We would recommend this dealership We would recommend this dealership More