From a person who has an adverse reaction to car shopping, this was a smart, smooth, professional transaction from the initial email contact and exchange with great follow up to setting up an appointment for a test drive, meeting us at the dealership, being 100% available on short notice on a Sunday. This is our third BMW. The previous BMW was purchased at this dealership as well which we still drive. We have never had a bad experience at BMW Northwest. And the sales staff have been there for a long time not a lot of turnover which speaks volumes about the leadership and the owners of this dealership. No nonsense, no pressure.
We fully intend to purchase our next vehicle at the dealership. I would highly recommend Mark Rauschert to help you with your purchase or inquiries. He is matter of fact he doesn’t try to upsell or pressure you. Hey explains things in detail. Basically the entire staff at BMW Northwest is courteous, responsive, kind, with great follow through and follow up. Customer service at BMW Northwest would give Nordstrom a run for their money. To bad BMW Northwest doesn’t sell shoes and handbags.