BMW Northwest provides excellent customer service from pre-sale to after sale. I bought a used BMW there in May and have been impressed by their personalized service. The sales person explained key features of the cars and listened to what I was looking for. There was no hard sell. Once I purchased the car, I took it in for a minor trim repair, which was performed at no charge to me. The service department was very attentive, greeting me at the service bay, and directing me to my personal representative who guided me through the process. My car was washed before being returned to me.
When my license plates came in, the service department once again made me feel like royalty with their excellent service.
I visited the dealership for the car, but recommend them for their attention to their customers. The car is great too.