BMW Northwest

Austin was a joy to work with, very quick and efficient. Great service from him as usual. Great service from him as usual. More

Allea was absolutely wonderful. She treated us well. This is our fourth BMW. We will be back again. She treated us well. This is our fourth BMW. We will be back again. More

My mom and I visited on August 4, 2026. My mother was ready to purchase a vehicle upon arrival. Although no one greeted us on the new car side, Tony approached us on the used car lot and wa My mother was ready to purchase a vehicle upon arrival. Although no one greeted us on the new car side, Tony approached us on the used car lot and was fantastic--attentive, friendly, and easy to work with. Unfortunately, the experience plummeted when we were handed off to Chris in the finance department to complete purchase with cashiers check. Chris demonstrated a severe lack of basic interpersonal and customer service skills: -Zero Engagement: He didn't offer a simple greeting, raise his head when we walked in, or make eye contact during the entire process. -Poor Communication: He mumbled through the paperwork, rushed the sign-offs, and never once paused to ask if we had questions or explain what we were signing. -Unprofessional Demeanor: His cold, indifferent attitude made it clear he was disinterested in processing a non-financed transaction. Buying a car is a major financial milestone, and Chris made what should have been a memorable, positive celebration for my mother feel awkward and uninviting. Very weird behavior from someone whose entire job relies on customers purchasing cars. While Tony deserves credit for his service, Chris's complete disregard for client experience reflects very poorly on the dealership's standards. My mom has actually purchased a total of 3 cars from this dealership now, and after this experience, we will not be back. More

From Sales to service we always received the best care. We would recommend this dealership We would recommend this dealership More

My service coordinator was top notch. Gage was friendly and informative. Gage worked around my work schedule and I so appreciate that extra help. My car was ready as promised. He answere Gage was friendly and informative. Gage worked around my work schedule and I so appreciate that extra help. My car was ready as promised. He answered my calls timely. I rate him a 10 score on my service. Thanks, Allen Webster More

Got to my appointment early. The required service and costs were explained well. I was given an accurate wait time. My car was ready in the timeframe given to me. Overall had The required service and costs were explained well. I was given an accurate wait time. My car was ready in the timeframe given to me. Overall had a great experience! More

My service appointments are always smooth, thanks to BMW Northwest and service advisor Brandon. I know that the service will be done well, be clearly explained and will use high-quality parts. Northwest and service advisor Brandon. I know that the service will be done well, be clearly explained and will use high-quality parts. More

Joel was an absolute pleasure to work with in the service department, timely and attentive. department, timely and attentive. More