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BMW Northwest

Fife, WA

Overview
Reviews
Vehicles
4.8
811 Reviews
Call Dealership (253) 922-8700
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4011 20th St E

Fife, WA

98424

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Showing 811 reviews

April 13, 2024

Luke is a great service Rep. Makes sure we have what we need and has good communication More

by dawneb331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Apr 15, 2024 -

BMW Northwest responded

Thank you, Dawn, for stopping by to leave Luke and BMW Northwest a wonderful review!

April 13, 2024

The service department is excellent. Very professional and accommodating. It’s easy to make appointments and they are able to provide loaner vehicles when needed. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 15, 2024 -

BMW Northwest responded

Steve, we're delighted to know that our service department at BMW Northwest met your expectations. We aim for convenience and professionalism in all aspects of our work. Thanks for the review!

April 12, 2024

BMW Northwest is a very smoothly run BMW dealership. The customer service is excellent and their willingness to go the extra mile to help the customer is top notch More

by awj642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
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Apr 12, 2024 -

BMW Northwest responded

We appreciate your kind words about our dealership! It's great to know that you found the customer service at BMW Northwest excellent and appreciated our commitment to going the extra mile. Thank you for sharing your experience with us!

April 11, 2024

They did a good job and were proactive in their communication. Rich is great to work with. More

by Stellar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Apr 11, 2024 -

BMW Northwest responded

Thank you for this awesome review of Rich and the team at BMW Northwest! Have a lovely day!

April 02, 2024

Professionalism and efficiency characterize the entire service department — from making an appointment, through checkin, to mechanical maintenance and checkout. More

by nolalac
Recommend Dealer
Yes
Employees Worked With
Gave
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Apr 02, 2024 -

BMW Northwest responded

We're delighted to know that you had a professional and efficient experience with our service department at BMW Northwest. Thanks for sharing your feedback!

March 30, 2024

Michael was my Service Advisor He is very knowledgeable, He made sure that I understood everything. Do to a conflicting medical appointment, he made sure that my vehicle was done in plenty More

by rjsiddall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lawver
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Apr 01, 2024 -

BMW Northwest responded

We're glad to know Michael was able to provide you with such a positive experience at BMW Northwest. We'll make sure your appreciation is passed on!

March 26, 2024

My vehicle was brought in for a software recall and front brake pads. The dealership did a full inspection of the underside of the vehicle and recommended over $10,000 of repairs which was frustrating since More

by Mjschmitty2003
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Knoll
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Mar 26, 2024 -

BMW Northwest responded

We appreciate your feedback and understand where you're coming from. Our goal is to provide thorough inspections for the sake of vehicle health and customer awareness, not to pressure anyone into unnecessary repairs. We'd like an opportunity to discuss this further with you if possible - please reach out at your earliest convenience. Thank you, Jay Senon - Service Manager - 253-896-2502

March 20, 2024

Easy to schedule ready for me when I got there, offered me coffee and a great place to wait. Car was done early washed and vacuumed. Very nice. Excellent experience. More

by pbuckz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
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March 18, 2024

The service was amazing and everyone involved in the process of my visit was very helpful. Thanks Michael for your service and support More

by DeniaStewart2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 18, 2024 -

BMW Northwest responded

We're so glad to know you had an amazing experience with us at BMW Northwest! Your appreciation for Michael's service and support is greatly valued. Thank you for your review!

March 16, 2024

Went in for regular maintenance. Hands down, the best experience I’ve ever had with a service department.. They were professional, thorough and very customer oriented. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
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Mar 18, 2024 -

BMW Northwest responded

Pam, we're delighted to know that our service department at BMW Northwest provided you with an excellent experience. Thanks for trusting us with your vehicle's maintenance!

Mar 19, 2024 -

Pam responded

Special recognition should go to David Quinn, service representative, as he does an excellent job representing BMW Northwest dealership. Most dealership service departments are a bit hectic and impersonal, as they deal with stressful situations, trying to satisfy customer’s concern's and issues every day. Dave made me feel like I was a valued customer, not just a number.

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