BMW Northwest

Larry Williams was very knowledgeable, courteous, friendly and helpful. He helped me with the process of buying a new car. He explained and answered all my questions. friendly and helpful. He helped me with the process of buying a new car. He explained and answered all my questions. More

Peter was very respectful and knowledgeable about the X5 I was looking at. He made me feel very comfortable and confident about my decision. He always asked if I needed anything like water or something else I was looking at. He made me feel very comfortable and confident about my decision. He always asked if I needed anything like water or something else. I would definitely work with him again or refer others too him. More

Excellent service. Wonderful waiting area. Everything taken care of in a professional manner. Video provided a great overview of the condition of our car. Wonderful waiting area. Everything taken care of in a professional manner. Video provided a great overview of the condition of our car. More

This is our second X3 purchased from BMW Northwest. We received excellent customer service from Allea. She was so pleasant and knowledgeable. Thank you also to Henry, Kenny and Justin for their help. We received excellent customer service from Allea. She was so pleasant and knowledgeable. Thank you also to Henry, Kenny and Justin for their help. A big learning curve from our 2011 model to our new 2024 model but Allea and Henry were so helpful and I feel like we can call them anytime if we have questions. Thank you to all. More

Well taken care of by Rich. Recommended ! Comfortable wait area & friendly staff. Service with a smile Recommended ! Comfortable wait area & friendly staff. Service with a smile More

Austin and the BMW Northwest staff deliver excellent customer service. A friendly and professional dealership. Thanks. customer service. A friendly and professional dealership. Thanks. More

Horrible experience! Arrived 7:30AM (45 minute drive) for a 2 hour seat belt module factory update. No one knew why I was there. ViN got me going at least to the service Arrived 7:30AM (45 minute drive) for a 2 hour seat belt module factory update. No one knew why I was there. ViN got me going at least to the service I scheduled 3 weeks before. Waited 2.5 hours, no word, cancelled Dr. appt (45 min drive back) 3 hours later, I had to check and I was 'lucky' they had a new connector the mech broke. On return the A-pillar fabric was dangling, dash cover sat lower than dash. Soo pissed. BMW NW seems to not give a crap on older cars (2002 E46) I left after 3.5 hours. Can say the biscotti was good, service sucked. More

Always a pleasure to deal with, service manager is a very down to earth and friendly guy. I never feel like he’s trying to get me to complete services that are unnecessary. Very professional team. down to earth and friendly guy. I never feel like he’s trying to get me to complete services that are unnecessary. Very professional team. More

Extremely condescending attitude getting work done on my 2008 E60. And they lied to me and manipulated me as well. They just hate older cars at this dealer. I will not be returning to this dealer for any 2008 E60. And they lied to me and manipulated me as well. They just hate older cars at this dealer. I will not be returning to this dealer for anything again. As such I just bought my new X7 from Bellevue instead. I wouldn't even buy a quart of oil from these people. More

Good service. Excellent waiting area. Professional and helpful service advisor. Nice display room with lots of models to choose from. Excellent waiting area. Professional and helpful service advisor. Nice display room with lots of models to choose from. More