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BMW Northwest

Fife, WA

Overview
Reviews
Vehicles
4.8
811 Reviews
Call Dealership (253) 922-8700
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4011 20th St E

Fife, WA

98424

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Showing 811 reviews

October 18, 2023

Dealership of the year reward is a farce. It is not an indication superior customer service, but rather, how much income this Dealership generates for BMW. They lie, up-charge, and exploit th More

by johnnylee1447
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mackenzie Bitz
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Oct 18, 2023 -

BMW Northwest responded

Johnny, this feedback is quite disheartening to receive and does not reflect the standard to which we run our business. I would like to discuss these concerns in greater detail in order to understand how we can improve your experience. Please consider reaching out to me directly. Thank you, Jay Senon - Service Manager - 253-896-2502

October 18, 2023

I have had nothing but positive experiences with this dealership. I remember being completely shocked when purchasing my vehicle at how stress free it was. Richard, my service advisor is always wonderful More

by Tamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Oct 19, 2023 -

BMW Northwest responded

Tamara, we're delighted to know that your experiences with BMW Northwest have been positive and stress-free. It's great to see Richard has provided wonderful service! Thanks for the support!

October 14, 2023

Great Service and follow up, nice people and very courteous. Clean and nice facilities when waiting. More

by jamessteadman10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Kelly
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Oct 16, 2023 -

BMW Northwest responded

James, thanks for leaving BMW Northwest a five-star review! We are glad that our team was excellent and our facilities were clean. See you next time!

October 07, 2023

Brought in my 135is for an alignment. Drop off and pick up were super quick! Dealer provided Lyft shuttle to and from my workplace. Service Advisor Dave Q. was great! More

by MLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
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Oct 09, 2023 -

BMW Northwest responded

We're glad to know your visit for an alignment was quick and convenient! It's great that Dave provided excellent service at BMW Northwest. We'll be sure to pass along the positive feedback. Thanks for choosing us!

October 06, 2023

Friendly, efficient, really clean & no nickel & diming. I was kept informed thru the entire process. Thank you! More

by plconrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
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Oct 06, 2023 -

BMW Northwest responded

We're glad to know you had a friendly and efficient experience at BMW Northwest! Keeping our customers informed throughout the process is something we strive for. Thanks for your positive feedback, it's greatly appreciated!

October 04, 2023

Good customer service. Timely and understanding. No complaints. Would go there again. This is our 2nd BMW from this dealership. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Oct 05, 2023 -

BMW Northwest responded

Tony, we're glad to know you've had positive experiences with us at BMW Northwest. We appreciate your loyalty and look forward to serving you again in the future!

October 03, 2023

Rich took good care my car and explained needed work in detail, while not pressuring for more work to be done.They are always looking out for safety. I am very satisfied taking my car there. More

by dja2507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Oct 03, 2023 -

BMW Northwest responded

We're glad to know that Rich and our team at BMW Northwest were able to provide you with detailed explanations about your car's needs without any pressure. Safety is indeed a priority for us, so we appreciate your trust in our service!

September 30, 2023

Great service! Answered all questions, all estimates were accurate, and all issues were resolved immediately. More

by AnotherDataGuy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Wu
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Oct 02, 2023 -

BMW Northwest responded

We're glad to know you had a great experience with us at BMW Northwest! Ensuring all your questions are answered and issues resolved promptly is our top priority. Thanks for the review!

September 29, 2023

Professional, Courteous, and Knowledgeable Advisors about your vehicle every time. Great to see familiar faces at this dealership since 2008 ! More

by contiki3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Knoll, Service Dept
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Oct 02, 2023 -

BMW Northwest responded

It's an honor to have earned your loyalty over the years! Thank you for sharing this glowing praise for the BMW Northwest Team!

September 26, 2023

BMW NW’s Service Advisor Luke Kelly was very pleasant while presenting service information, responding to questions and describing the Technician’s findings. For me, Luke is the Go To Guy at BMW NW. More

by Annie’s Dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No other employees
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Sep 27, 2023 -

BMW Northwest responded

We're delighted to know Luke was able to provide you with the excellent service experience we strive for at BMW Northwest! We appreciate your feedback and look forward to assisting you again down the road. Safe travels!

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