BMW Northwest

My appointment was scheduled on time and then they took care of the car problem (recall). I was greeted with a very nice welcome from Michael and he was in touch with me about the car situation, and he not care of the car problem (recall). I was greeted with a very nice welcome from Michael and he was in touch with me about the car situation, and he notified me when the car was done. More

Associate Luke was great to work with. A 10 in my opinion. Great job! Howard A 10 in my opinion. Great job! Howard More

Service was terrible. I was rushed out from my service dept. without a walk-thru and there were issues with my car. I ask why didn't they fix the issue with my engine toda I was rushed out from my service dept. without a walk-thru and there were issues with my car. I ask why didn't they fix the issue with my engine today because they have my warranty company info on file. Then they tried to blame me for something they did to my car. I had to ask them why it was not addressed during the walk-thru and while they were working on my car. I am really losing confidence and trust in BMW NW. It's always a struggle with the service dept. I am not happy with the service. More

Very good customer service. Rick had always provided courteous and professional service. It is a pleasure to work with him. Rick had always provided courteous and professional service. It is a pleasure to work with him. More

Austin always provides the best service. I really appreciate how he keeps me informed of my vehicle status throughout the process. I really appreciate how he keeps me informed of my vehicle status throughout the process. More

Mr. Rich Knoll his customer service is superb and professional. He thoroughly explained and update my 2024 X5. Thank you professional. He thoroughly explained and update my 2024 X5. Thank you More

I get excellent service at this dealer & as I am 92 I can communicate with one service representative & that makes for continuity. I was offered transportation to & from my home to allow for overnight work w communicate with one service representative & that makes for continuity. I was offered transportation to & from my home to allow for overnight work which gave me peace of mind as well. i will continue my car care at this dealership. More

The service was very quick and professional. The customer service was truly outstanding. .and great to see. The customer service was truly outstanding. .and great to see. More

Thank you very much Austin for always taking care of our cars, you’re the best. cars, you’re the best. More

Efficient reliable service, clean, comfortable waiting area. Professional service providers. All good. I will return. area. Professional service providers. All good. I will return. More