
BMW Northwest
Fife, WA
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Richard was beyond helpful, and my vehicle was finished in record time. I appreciate the professional and streamlined job performance. in record time. I appreciate the professional and streamlined job performance. More
Excellent service. ease of scheduling, loner car, quick though diagnoses video of problem areas needing repairs and cost report. ease of scheduling, loner car, quick though diagnoses video of problem areas needing repairs and cost report. More
this is not against my advisor but to BMW customer service. had called earlier about a emergency service call malfunction on my dashboard. was told they would inform someone and to call me back. had n service. had called earlier about a emergency service call malfunction on my dashboard. was told they would inform someone and to call me back. had no response from BMW and that was over a weekago. then I had a drive train malfunction occur and called to find out about that.called on a monday was told that a message was left for a call back,did not happen. placed a call on tuesday explained situation about malfunctions with no call backs finally set up appointment for me but not with my normal advisor. got an appointment for diagnosis on tuesday but woulnt have an answer until thursday. fine now my car which was 3 months out of warrany had to be reprogramed and still have emergeny service call malfuntion which could be several different things.but it did fix other issues. More
The salesman Morgan was very well informed, courteous and friendly. I would definitely recommend him to other shoppers. friendly. I would definitely recommend him to other shoppers. More
I own 2002 BMW 325I manual and BMW Northwest, Inc. has provided, and I have no doubt will continue to provide, excellent service to my vehicle and myself. The Service Advisors, specifically D. Quinn, has provided, and I have no doubt will continue to provide, excellent service to my vehicle and myself. The Service Advisors, specifically D. Quinn, is personable, honest, and just a joy to interact with. Sure, repairs at dealerships are more expensive, but you are also purchasing peace of mind as you get what you pay for. I honestly see value in having my vehicle serviced at BMW Northwest, Inc., plus the amenities, food, and beverage offerings are excellent too. P. Henry More