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BMW Northwest

Fife, WA

4.8
892 Reviews

4011 20th St E

Fife, WA

98424

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Showing 892 reviews

November 13, 2025

Phenomenal service from BMW NW, Luke Kelly was great at getting me in and out without any problems and I appreciate the attention to detail provided in the short video inspection of my car. It was the firs More

by яοβεяτ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Kelly
Nov 14, 2025 -

BMW Northwest responded

Thank you for choosing BMW Northwest and sharing your experience with Luke! Your feedback means a lot to us, and we look forward to seeing you again, Robert.

November 08, 2025

Service advisor was professional took time to answer my questions and treated me with respect. Overall excellent! More

by edwardspotten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Stanton
Nov 10, 2025 -

BMW Northwest responded

Thank you for sharing your feedback, we are thrilled to hear that you received professional and respectful service from our team. We hope to welcome you back to BMW Northwest in the future!

November 05, 2025

On 10/27/2025 I Purchased a 2016 750i x drive remotely from Illinois. Kevin Lambert handled the sale and made everything as smooth as possible, and overall I am pleased with the car. The reasoning behind More

by DasJetta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Lambert
October 28, 2025

We have purchased cars from many dealers over the years and BMW Northwest was by far the best overall experience. The sales people were very helpful and patient. They respected our time and everyone invo More

by Mitch J
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allea Ciarabellini, Chris Crouch
Oct 29, 2025 -

BMW Northwest responded

Mitch, your fantastic feedback made our day! Thanks for trusting BMW Northwest with your business and highlighting our team's efforts to keep you comfortable and informed. Safe travels in your new ride!

October 26, 2025

Excellent customer service from everyone I encountered, but especially Michael Lawver. It’s a relief to have trustworthy advice! More

by Twyla070497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lawver
Oct 27, 2025 -

BMW Northwest responded

Thank you for the review! We will be sure to pass along your kind words to Michael and the team. We hope to welcome you back to BMW Northwest again down the road!

October 06, 2025

Engaging in all areas of customer service. Service Representative Richard Knoll has always been informative and knowledgeable and most importantly available. More

by Jktrafton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard knoll
Oct 07, 2025 -

BMW Northwest responded

Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that Richard and the BMW Northwest team keep you informed every step of the way. See you next time!

October 01, 2025

Rich was great to work with while in for my yearly maintenance. Will request him for my next service appointment. More

by Jm33561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Knoll
Oct 02, 2025 -

BMW Northwest responded

Thank you for your continued trust in BMW Northwest! We’re so glad Rich impressed you with his attentive service during this yearly maintenance visit.

September 20, 2025

Austin’s service is always excellent! He thoughly reviews scope of work to be done and answers any questions I have. In addition the loaner vehicles are always in great shape and the st More

by Lrbooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Sep 23, 2025 -

BMW Northwest responded

We’re grateful for your business and fantastic review! We’ll pass your feedback along to Austin and our whole service team. Thank you from all of us at BMW Northwest!

September 11, 2025

Requested service for "EGR Extended Warranty" and received a 12 point inspection for tires and DPF for $317.92 with no ref. to EGR Warranty. More

by Sigheil44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A Lautenschlager, Jay Senon
Sep 12, 2025 -

BMW Northwest responded

I'm sorry to see there was confusion about the service you requested and what was performed. We aim to provide clear communication as well as top-notch customer care, so feedback like this is concerning. If you could please reach out to me at your convenience, we will get this sorted out quickly. Thank you, Jay Senon - Service Manager - 253-896-2502

Nov 20, 2025 -

Sigheil44 responded

A refund would be nice.

Nov 20, 2025 -

Sigheil44 responded

Still waiting for your QUICK solution.

September 10, 2025

BMW NW exceeded all of our expectations, same day service, on time, service video provided by our tech including an inside out clean & wash, no surprises. This is the definition of service…outstandin More

by Nelson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lawver, Jay Senon
Sep 10, 2025 -

Nelson5 responded

Jay, Michael & The BMW NW Team thank you for the World Class Service!

Sep 10, 2025 -

BMW Northwest responded

We can't thank you enough for your thoughtful review of BMW Northwest! We are thrilled to have earned your five stars, and we hope to have you back in the future.