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BMW Northwest
Fife, WA
889 Reviews
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Showing 889 reviews
June 06, 2022
This dealership has the worst parts, service, and general manager!! They had my car towed off the lot, when I brought it to them to get fixed. I brought my car here after going to 3 mechanics, thinking it wo manager!! They had my car towed off the lot, when I brought it to them to get fixed. I brought my car here after going to 3 mechanics, thinking it would be the best, even if it costs more. I talked with 4 different managers, the service manager being the worst. They knew I was out of state & couldn't get it back from the tow yard. Don't ever bring your vehicle here, you might not get it back. I heard about another person with a similar story to mine. I can't believe they just expect me to walk away with no car & be fine with that. They just threw their hands up & said there was nothing they could do. Yes, there was & they should have done it at that time. That is so frustrating. Put some effort into making it right. I had to fight with them, to refund the $300 key I paid for, refusing to leave until they threatened to call the cops on me. Lol. Go ahead, I'm not scared of Fife Police. I want it all documented anyways. Because they obviously trying to cover up where the service manager messed up in the first place. The general manager already told me they were supposed to send me a letter & wait 45 days, which they didn't do either. Now I have no car, have been paying a ridiculous amount in Uber & Lyft rides. Have a hard time getting to see my kids or anywhere. Worst car experience of my life & I have bought a lot of cars in my time. Don't go to BMW Northwest. More
by NoMoreBMW
Employees Worked With
James Barlow, Charlie Detrick & Jay Senon (parts & service managers), Kyle Canalizo (general manager)
May 27, 2022
Original repairs were defective and dealership didn't want to cover defective repairs. Wanted to charge me double the price to pay for thier mistakes. Very unprofessional, not customer oriented want to cover defective repairs. Wanted to charge me double the price to pay for thier mistakes. Very unprofessional, not customer oriented More
by Johnslongoria1
Employees Worked With
Jeff
May 23, 2022
Always pleasant and felt a sincere desire to satisfy my needs. The facility was imacculate and increased my Confidence I had come to the right place. The service was completed as quickly as possible and we needs. The facility was imacculate and increased my Confidence I had come to the right place. The service was completed as quickly as possible and we win required additional effort to contact the extended warranty service the action was taken without hesitation. Thanks to both Jeff and Emelia for their effort in keeping the car on track. More
by gonzoskipper
Employees Worked With
Jeff Stanford, Emelia
