BMW Northwest

Handled all my vehicle needs. Took care of everything my car needed. Made everything good on my car. My car was happy from the oil change. car needed. Made everything good on my car. My car was happy from the oil change. More

One of the worst experiences of my life. The only reason this is getting two stars instead of one is that I could tell my service advisor was doing his best but that shop is such an utter mess a lot was out this is getting two stars instead of one is that I could tell my service advisor was doing his best but that shop is such an utter mess a lot was out of his control. I admit my situation was complicated but boy did they screw it up at every possible turn and in every possible way. My car was in the BMW Northwest shop from March 27th until June 12th. This alone is ridiculous. A water leak in the trunk from a failed trunk seal (apparently a frequent problem of BMWs) had ruined the hardtop convertible components. The estimated cost to repair was $11-13k. Lucky for me my insurance company stepped up and covered a large percentage of the bill. This goes back so long ago I barely remember where the problems started. But between diagnosing the problem and getting my insurance in to investigate I know it has been in the shop for a couple of weeks before any progress began. From there it was many more weeks to get the parts in. Not just like a week or two. It was enough time you could have walked the parts from Germany. Once the parts did arrive they seemed to have trouble getting anybody to work on the car. The car sat, with parts in stock, for several more weeks. Then once they did finally get to working on it they dented the car during the repair and it had to go to their body shop. Where once again it sat. I had to beg them to try to fit in it a couple of weeks ago. When I picked it up this past Saturday the bodywork wasn’t even completely finished. They said I could bring it back in and they would finish it. Gee thanks. All along both me and my insurance agent were kept pretty in the dark as to what was actually happening. I could get them on the phone but I was given nothing but excuses. I tried to maintain a sense of humor about it but it was truly unbelievable. My insurance agent said he had never experienced as much disfunction as he did with this shop and he's seen some things. The worst part of all of this besides all of it is that they did nothing to try to make it up to me. I never even got offered a loaner car! I asked once and I couldn’t even get a courtesy ride to the shop. They charged me and my insurance full price. I can’t believe I paid money for this experience. As poorly as this short review may read you should know the actual experience was far worse. Like I said my service advisor was decent enough guy so I’m giving him an extra star here. I truly blame management for taking no interest in a car that sat on their docket of repairs for over two months. They did nothing to speed it up or make it right. Just charged me full price and gave me back a car with some new body damage. I immediately sold the car the day after I picked it up because of how bad this experience was. I will not only never spend another dollar at BMW Northwest, I will never buy a BMW again. They will both be fine without my money but if you’re reading this I would encourage you to look anywhere else for service or sales. They just don’t care about you. More

Customer service was far lower than one would hope for at a BMW dealership. When I asked about being slightly over on mileage and what BMW would pay for versus myself my service advisor made no attempt to h a BMW dealership. When I asked about being slightly over on mileage and what BMW would pay for versus myself my service advisor made no attempt to help solve the problem. When I got upset he put in the documentation that I refused to sign the authorization, which he never asked me to do. Then at the end because I chose not to pay $400 to change out two air filters my vehicle said that service was “over due” even though I had gotten the oil change. I then went to the service area manager and I asked him about it and he agreed to reset that so my advisor yelled across the room from his desk to where I was by the door closesest to Costco for the manager not to change that. There is always more to the story, on both sides, but bottom line his false documentation that I refused to sign the form and his yelling across the room to have the service manager hot help me pushed me to get rid of my vehicle. I have been driving a BMW for almost 7 years and I got rid of it the next day for a vehicle where the service would be better. More

Brandon was excellent, listen to my claims of problems with the brakes, even when the mechanic said nothing was wrong. Brandon had the shop Forman drive the car and confirm it did have a problem with the with the brakes, even when the mechanic said nothing was wrong. Brandon had the shop Forman drive the car and confirm it did have a problem with the brakes. Only draw back was it took three days to get parts. More

BMW NORTHWEST IS FAMILY OWNED & they treat customers as Family:-) I always have best service & advice. No hidden fees & total transparency. BMW Northwest •Mafred O. Scharmach• Owner does great job on m Family:-) I always have best service & advice. No hidden fees & total transparency. BMW Northwest •Mafred O. Scharmach• Owner does great job on managing this dealership. More

Brandon Barlow was my service advisor at BMW Northwest. When I entered he greeted my and explained what was to be done and the cost. I find Brandon to be veery knowledgeable and professional on his approac When I entered he greeted my and explained what was to be done and the cost. I find Brandon to be veery knowledgeable and professional on his approach on the service to be done. I would very much like to have Brandon to be my service ad More

Been getting my good ‘ol 525i serviced at BMW Northwest since 2008 and always left satisfied that my car will be taken care of. No upselling, just needed Services at great prices. Service Advisors David since 2008 and always left satisfied that my car will be taken care of. No upselling, just needed Services at great prices. Service Advisors David and Keith have always been honest, fair, and attentive to Customer needs. Highly Recommended Family Owned Dealership in the Northwest. More

My experience to say the least, was exceptional! Larry Williams was so patient and very professional. I would personally recommend anyone that I knew looking for a new car to visit BMW of Fife Williams was so patient and very professional. I would personally recommend anyone that I knew looking for a new car to visit BMW of Fife More

Excellent communication and value for the service. Recall was performed well and scheduling was easily available. I would recommend them to anyone with a BMW was performed well and scheduling was easily available. I would recommend them to anyone with a BMW More

The service representative, Austin, was very respectful, competent and warm in his welcome and professional response to my service drop-off today. When I’ve brought cars n for service before, the reps have competent and warm in his welcome and professional response to my service drop-off today. When I’ve brought cars n for service before, the reps have been efficient and polite. Austin has excellent relational skill that inspires trust, that makes one want to return because you were treated like a valued friend! More