BMW Northwest

Complete Customer Care BMW Northwest provides excellent customer service from pre-sale to after sale. I bought a used BMW there in May and have been impressed by their pers BMW Northwest provides excellent customer service from pre-sale to after sale. I bought a used BMW there in May and have been impressed by their personalized service. The sales person explained key features of the cars and listened to what I was looking for. There was no hard sell. Once I purchased the car, I took it in for a minor trim repair, which was performed at no charge to me. The service department was very attentive, greeting me at the service bay, and directing me to my personal representative who guided me through the process. My car was washed before being returned to me. When my license plates came in, the service department once again made me feel like royalty with their excellent service. I visited the dealership for the car, but recommend them for their attention to their customers. The car is great too. More

Great Service A week after purchasing, the on board computer notified us of a problem. The Service Department was very conscientious and willingly continued workin A week after purchasing, the on board computer notified us of a problem. The Service Department was very conscientious and willingly continued working until the solution was found. More

Excellent Car Buying Experience We have purchased several vehicles from BMW Northwest. In all cases, the deals have been very fair, and the personnel with whom we dealt have all bee We have purchased several vehicles from BMW Northwest. In all cases, the deals have been very fair, and the personnel with whom we dealt have all been top notch. Our more recent buying experience was, again, with Larry Williams. He is a consummate professional. Worked extremely hard to locate just the right vehicle for us. He is an excellent communicator, and a fine gentleman. At the same time we were purchasing a new vehicle, we had one in for service. Our service advisor, Jon Buckley, is a pleasure to work with. Thoroughly explained everything about the service being received, and able to answer all questions fully. We will gladly recommend BMW Northwest, and the two gentlemen mentioned above whenever the opportunity presents itself. More

Great Buying Experience! I purchase a new vehicle approximately every 18-24 months and have been doing so for the past 28 years. My experience at BMW Northwest was, by far, my I purchase a new vehicle approximately every 18-24 months and have been doing so for the past 28 years. My experience at BMW Northwest was, by far, my best experience. From the moment I was greeted at the door til I drove away in my new X3, I was treated with respect and felt like my business was greatly valued. My salesman, Kevin Lambert, was very knowledgeable and a pleasure to work with. I look forward to doing business with BMW Northwest again and again. More

Best Experience Ever buying a car! By far the best experience ever. Very easy clean and honest! Everyone from the greeting at the door to the with finance was just smooth. Not pressu By far the best experience ever. Very easy clean and honest! Everyone from the greeting at the door to the with finance was just smooth. Not pressured, not rushed, and no surprises! More

Deceitful, manipulative, and incompetent are the terms that come to mind when thinking of BMW Northwest. I'm sharing my story so that hopefully you don't experience the same thing. Learn are the terms that come to mind when thinking of BMW Northwest. I'm sharing my story so that hopefully you don't experience the same thing. Learn from my mistake: M*** at BMW Northwest is the *absolute* LAST person you want helping you with a Euro Delivery. (or any sale for that matter) And that sentiment extends to the sales managers after having dealt with them as well. Preface: In June of 2017 I purchased a new 2018 M3 for Euro Delivery in September '17. Having purchased 4 BMWs in the past 5 years, this was my first Euro Delivery, so I anticipated some learning curve, but fully expected a competent sales person to help me through the process. But this will likely be my last BMW, and certainly my last from BMW Northwest. Short version: After I had booked my Euro Delivery date, flight, and hotel reservations, M*** from BMW Northwest *RAISED* my monthly payment, knowing I would be out thousands on flight and hotels if I were to back out. They leveraged their position to take advantage of me and price the car exorbitantly higher than quotes I got from other dealers for the same exact car. M*** was also completely incapable of meeting specific dates and left the management of the Euro Delivery deadlines solely on my shoulders. He was rude, short, and overall was the worst buying experience I've ever had. Longer version: In June, after shopping around for rates, M*** from BMW Northwest had agreed to my terms on the sale, but stated that because the 2018 paperwork wasn't out yet, we would have to wait to get final numbers. He assured me that everything was fine and he would uphold his commitment. He notified me that I was approved for my Euro Delivery pickup day, and said I could book flights at any time, but again, didn't have sales numbers. Finally, weeks before I was to leave, he got the sales numbers, and guess what, he added more than $300/mo to the price. I said there must be a mistake, as those numbers are not even close to correct. M*** plainly stated they had room to negotiate, braggadociously stated how much profit they would be making on the car, but deliberately refused to make any accommodations for me, knowing that I had already booked my flights and hotels. He said I could either take the deal or not get the Euro Delivery. Having booked the trip and being excited to go with my girlfriend on our first European trip, I asked him to make any concession he could on his end to make the deal more palatable. He didn't respond to me and instead just mailed the the paperwork, and guess what, the price went up AGAIN. After running the numbers we would be at a bigger loss canceling the trip, and fearing retaliation from M*** for any more deliberation, we decided to take the car, and then share with others the horror of dealing with M*** at BMW Northwest. Past the price gouging, M*** at BMW Northwest had to be reminded at every step of the way, twice almost missing deadlines for paperwork, needing to overnight me papers to sign to just barely get things in under the deadline. If I hadn't had done all the legwork, my Euro trip would've fallen through. I waited months to post this review to give BMW Northwest, and BMW North America a chance to make the situation right. After leaving a 1-star review for BMW Northwest, they said all they would offer me was a free detailing. Yes, after being gouged thousands, they offered one detailing. BMW North America said they would be reducing BMW Northwest's allocation numbers based on other negative feedback they had received, but could not help me on this sale. Learn from my mistake: DO NOT GO THROUGH BMW NORTHWEST. I've had great service at BMW Bellevue and BMW Seattle in the past, and while this is likely my last BMW ever because of this, if you are considering a BMW call Ahren Hartzel at BMW Bellevue (425-243-5201), or Michael Brown at BMW Seattle (206-829-5004) For a luxury car brand, this is the absolute worst way to get and keep customers. And I want YOU reading this to know, so you can hopefully avoid this horrible experience. I truly hope no one else would ever have to go through this with them. I wish others luck, but at this point, you have been warned. BMW Bellevue - (425) 243-5201 BMW Seattle - (206) 829-5004 More

Buying a car has never been so easy! Darrin made buying my first BMW such a great experience. There was no hassle. They made it so easy and fast and I have an awesome car. They took the Darrin made buying my first BMW such a great experience. There was no hassle. They made it so easy and fast and I have an awesome car. They took the time to go over all the functions of the car. Answered all of my questions. Encouraged me to come back in or call if I had any other questions or concerns. Everyone was so helpful and treated me so well. I can’t say enough about the awesome service. More

Excellence in action We have purchased 3 cars in 12 years from this dealership. Bruce has always been our salesperson. He is very personable, trustworthy and really knows We have purchased 3 cars in 12 years from this dealership. Bruce has always been our salesperson. He is very personable, trustworthy and really knows his cars. Wouldn't buy anywhere else. Service Advisors are also very personable, fair minded and customer oriented. Cars are always returned clean, and the work requested is done as promised. We have had 2 service Advisors - Keith Van Winkle and now, Rick Knoll. Both have been great to deal with and work well with the sales department. Rich went out of his way to co-ordinate some issues dealing with our trade-in and the new car. The dealership lives up to what I expect from the BMW brand; having owned BMW's since 1986 and purchased a total of 8 BMW's over that time frame. More

Professionals I ordered my 2 series from Bruce then after my car arrived the whole team was great professionals, no pressure, Bruce did follow up with me after I p I ordered my 2 series from Bruce then after my car arrived the whole team was great professionals, no pressure, Bruce did follow up with me after I purchased my car. I would give Bruce 10 stars.......:) More