BMW Northwest

Great buying experience. Friendly & knowledgable staff. Great customer care & follow-through. Ron seemed as excited & enthusiastic as we were throughout the transaction. Never felt any pressure, staff. Great customer care & follow-through. Ron seemed as excited & enthusiastic as we were throughout the transaction. Never felt any pressure, just great support. More

I've been purchasing my new BMWs from Ron for over 12 years. Every time Ron was beyond reproach. I could write a mini novel from our first encounter listing all the good things he's done and how fair and years. Every time Ron was beyond reproach. I could write a mini novel from our first encounter listing all the good things he's done and how fair and straight forward in our dealings he's been. But this latest episode exceeded even the lofty standards Ron has set over the years. In short, I am in the process of relocating my family back into the country after an overseas assignment, which has created a very challenging situation (tight timelines, rental cars, numerous flights in and out of the country, and no new M3 available, which was my preference). After checking out several other dealerships (and getting reminded how bad the customer service can be) I reached out to Ron and just laid out my problem, my constraints and ideal solution. 3 days later Ron called with a car that fit the bill perfectly - as new M3. Don't know where he found it, but it was perfect. No headaches, no problems - i got to see the car, speak with the technicians, get all the details about it and alleviate all my concerns. The car was ready quicker than promised and the only time I could make it was at 7:30am on Ron's day off. I wasn't going to even ask but it was Ron that insisted that he'll be there to deliver the car when it suits me - and he was. 7:30am, on his day off Ron was waiting at the dealership before most people even showed up for work, with the car ready and all the time and attention he normally doles out. Simply amazing. More

Buying a car from Ron Hansen at BMW Northwest was the best buying experience I have ever had. I am 58 and have bought many cars and this experience was the best. I will recommend Ron and this dealershi best buying experience I have ever had. I am 58 and have bought many cars and this experience was the best. I will recommend Ron and this dealership to anyone looking for a great buying experience. I also want to say that Sean in finance was very knowledgeable and made the paperwork a good experience as well. A very professional group. More

I came to BMW Northwest after spending time with two other BMW dealers in the state. Hands-down they had the best customer service, were kind, and partnered with me through the entire process. I look other BMW dealers in the state. Hands-down they had the best customer service, were kind, and partnered with me through the entire process. I look forward to continue to give them my business through the years, even if it means driving south from Seattle. More

My wife and I have been loyal customers of BMW Northwest since they were located in Lakewood Washington. The staff has always been professional and goes out of their way to make your car buying experience since they were located in Lakewood Washington. The staff has always been professional and goes out of their way to make your car buying experience a very positive and extremely fun one. With experienced and customer oriented client advisors like Ron Hansen and Parts Sales Manager James Barlow you can’t go wrong. The service Department is top notch and is always there to support you with a breadth of knowledge. The finance Department in my books is considered the best of the best when it comes to getting the paperwork done in a timely manner. Our car buying experience at BMW Northwest has been the most rewarding and is the number one reason why we continue to buy one of the best built cars money can buy from BMW Northwest. Many thanks to you BMW Northwest. More

This dealership is personable and makes purchasing a new automobile a positive experience. Gary was very attentive and took care of all my concerns. Overall the staff is great and would recommend them to e automobile a positive experience. Gary was very attentive and took care of all my concerns. Overall the staff is great and would recommend them to everyone. More

I have been going to BMW Northwest for almost 3 years for now. They are always friendly, professional, and have a way of making you feel at home. Everyone is personable and I always feel at home with each now. They are always friendly, professional, and have a way of making you feel at home. Everyone is personable and I always feel at home with each visit. More

From first talk to driving our car away a few weeks, later Jimmy Barber treated me, but more importantly my wife, with courtesy and respect far above our expectations! He communicated with us daily unt later Jimmy Barber treated me, but more importantly my wife, with courtesy and respect far above our expectations! He communicated with us daily until he had found the brand new 2014 BMW Z4 that we wanted, at the price I was satisfied with, and then he spent several days getting the car released from a dealer in Hawaii and routed to us. He personally escorted us through the entire process, leaving us only when we were in the hands of their great finanncial manager, who made that process short and painless. No surprises anywhere, no pressure to "add" to the package. Jimmy then personnally guided us through our introduction to our new Z4 and even took a picture of us to post on Facebook. I will purchase another car from this dealer in the future!. More

Bmw Northwest has been an awesome experience in car buying. This is our first high end car and are very happy with the 3 series we purchased. The customer service is bar none. The best car buying exper buying. This is our first high end car and are very happy with the 3 series we purchased. The customer service is bar none. The best car buying experience we have ever had. All of the staff have been friendly and helpful, always taking the time to explain or showing how and why something works like it does. More

This is our 3rd lease from this dealership; as we thought about reducing our budget we had fully intended to turn in our second leased vehicle and look at less expensive options-a hard thing to consider once about reducing our budget we had fully intended to turn in our second leased vehicle and look at less expensive options-a hard thing to consider once you have become accustomed to driving a BMW! The bottom line is that the staff helped us to reach our objective of reducing our monthly outlay for transportation by helping us to find the right fit for us--and still keep on driving "the Ultimate Driving Machine"- we love having the car cared for by the dealership and this one makes it easy to come back again and again, the service has been outstanding and we are treated very well indeed, over and over again! More