BMW Northwest

Recall The Service Manager was informative and clear and solved the Recall issue. He invited me to come to the shop and he would take it from there. When I The Service Manager was informative and clear and solved the Recall issue. He invited me to come to the shop and he would take it from there. When I arrived the people were welcoming and professional even though it was a Recall. I felt welcomed and decided to wait for the work to be done. It was done within an hour. Thank you for your integrity and timely work. More

No stress buying! Came to BMW to get a new car, just like that..in and out. Very stress free, wonderful customer service, made friends and had coffee with cookies! Spe Came to BMW to get a new car, just like that..in and out. Very stress free, wonderful customer service, made friends and had coffee with cookies! Spent a very short time there and left with an fabulous car. Got a very, very low interest rate too. Overall great experience. A few days later I went back to get new wiper blades and it was the same experience, just for wiper blades! Thank you! More

Best place to buy a car. Our sales person name Kevin was the best sales person i have ever seen before but the guy who worked in finace was rude ans disrespect. Overall we bou Our sales person name Kevin was the best sales person i have ever seen before but the guy who worked in finace was rude ans disrespect. Overall we bought new bmw 2016 and feels great. More

I feel valued as a customer BMW NW clearly stands behind their product and their customers, before and after the sale. The satisfaction I experienced at this store is beyond the BMW NW clearly stands behind their product and their customers, before and after the sale. The satisfaction I experienced at this store is beyond the best. ..way above my expectations. This store consists of friendly professionals who go above and beyond to help you. I would highly recommend BMW NW to anyone either looking to purchase a vehicle or to have service done, I've done both. More

Very satisfied customer I have been a customer since 2009, Dave Quinn has been the best customer service person ever he gives over 100% of him to make sure our needs have bee I have been a customer since 2009, Dave Quinn has been the best customer service person ever he gives over 100% of him to make sure our needs have been met. When I have any questions or problems with our cars I'm confident that he will make sure that our cars will be taken care off. Thank you very much to Dave Quinn!!! More

Could not ask for a better overall experience. My family has purchased a handful of cars through BMW Northwest and we would not consider going elsewhere. Their sales staff is so friendly and helpf My family has purchased a handful of cars through BMW Northwest and we would not consider going elsewhere. Their sales staff is so friendly and helpful, without being pushy. Their service department is professional, straightforward and timely. The loaner car program is outstanding - I've never been stuck without a car while mine is in for service. But beyond sales and service, BMW Northwest is a just a fun place to be. The facility is clean, welcoming and always stocked with fresh coffee and snacks. Not to mention, the showroom always has a cool lineup of new cars on display. I could not imagine a better overall dealership experience! More

Ouststanding! Recently I scheduled a service appointment for my 2012 528i and I could not have been more pleased with the service I received. From the time I arrive Recently I scheduled a service appointment for my 2012 528i and I could not have been more pleased with the service I received. From the time I arrived to my shuttle ride to and from the dealership the level of service was exceptional. My service adviser Keith took the time to answer all of my questions and even gave me some helpful advice for up and coming service needs. As far as I am concerned Keith went above and beyond my expectations and I truly enjoyed the overall experience. Thank you BMW Northwest! More

service summary I have been a customer since 2003 when i purchased my 2013 x3.the service has been timely and efficient each time .the facility is great and the servi I have been a customer since 2003 when i purchased my 2013 x3.the service has been timely and efficient each time .the facility is great and the service manager took care of my car.(oskar) More

Exceptional Professionalism and Quality - Priceless! I've been bringing my BMWs to BMW Northwest since arriving to the area in 2005. My most recent visit for service in February is a reminder of why I r I've been bringing my BMWs to BMW Northwest since arriving to the area in 2005. My most recent visit for service in February is a reminder of why I return time and time again. I had confused my scheduled service appointment showing up one day earlier. Did they turn me away and ask me to come back the next day as originally scheduled? Nope. They worked me into their schedule without hesitation for that day understanding I already took time off work to get it done. For his keen understanding of my situation and true professionalism, I would recommend Mr. Keith Vanwinkle to anyone. I'm consistently very appreciative of the work performed and the customer service provided. The professionals at BMW Northwest's service department are both top-notch and customer-centered. BMW Northwest is doing very well serving its customers' needs. For those who feel otherwise I leave this quote: If you think it's expensive to hire a professional, just wait until you hire an amateur ~unknown. I am more than satisfied for the quality of work performed and the level of customer service your team provides! More

Excellent Service Rating My husband has been a customer of BMW for 30+ years and I since 2007. We both have 2004 BMW's, mine a 325CI and my husband has an X3. Our Service Co My husband has been a customer of BMW for 30+ years and I since 2007. We both have 2004 BMW's, mine a 325CI and my husband has an X3. Our Service Consultant is Dave Quinn. We have had nothing but outstanding service on our vehicles, thanks to Dave, and they have been so well maintained by BMW that we both get comments on how great they look, and surprised reactions when we tell them the year of our vehicles. Any service completed by BMW has been well diagnosed and quickly taken care of. Our vehicles still run well and look amazing. The ratings above only allow for a five, but our rating would be a 10. BMW has always provided a loaner for us as long as needed and have an excellent waiting area maintained with great coffees, juices, water and snacks and available personnel to assist or answer concerns. Would we buy another BMW? Yes, Yes and Yes. Great Service, Amazing Vehicles, Latest Technology - Come on, what's not to love? a SPECIAL THANK YOU TO DAVE, DIANE AND CHELSEA . Happy New Year to all the staff who have so thoughtfully been like family throughout the years. More