BMW Northwest

There are many reasons to get a BMW through this dealership, I will relate this as it apples to me. Last year, we lost our business and during our difficult times, BMW stood beside and with my wife dealership, I will relate this as it apples to me. Last year, we lost our business and during our difficult times, BMW stood beside and with my wife and I. We were able to. Keep our BMW and even more so, the experience was positive and caring. This is coming from the BMW financial. From this time period, it opened our eyes even more to the BMW product and just how good it really is. Mark roushert, our BMW representative, worked with us the first time and again, just recently as we moved into a current version of the BMW 328I..all wheel drive. Mark is the type of person, he will ask you when you want to do, your needs, and try to see if he can find a car that will fit your needs and not more than that. Mark will tell you the pros and cons as compared to other cars,sure that's his job but he leaves you feeling informed and under no obligation or pressure. He is a very matter of fact person and my wife and I felt we were not really working with a salesman but a person you can trust. When we brought our previous car in of or servicing, we were able to drive the same version of my wife's car but the current years model. It was so nice, but you immediately saw and felt changes that have evolved with the car or, this particular model. When you see and feel these changes, especially when it's something you may have suggested in a survey you feel as if you were actually heard. I am a huge safety nut, as I. Am a long haul trucker and one of the changes that stood out was the LCD screen that was mounted in the top portion of the dash. This will keep your head away from the interior of the car whil driving more heads up so you will not completely miss what going on around you. The functionality of the changes make it a safer car to use but also user friendly . From the receptionist as you come in the door who really treats you kindly, to any of the sales staff and service staff, you are really treated well and they are constantly asking you if you are being taken care of. They are not being pushy, just wanting to be sure you're alright and being taken care of and acknowledged. The dealership is undergoing renovations currently, and these folks still maintain their high quality of service and care as if it was another normal day there. There was a time, that I did not like going to car dealerships as you felt like it was you against them, nothing is further from the truth with this dealership. Like anything in life, respect goes both ways, these folks go out of their way to make you feel comfortable, give them a chance and even if you did not buy a car from them, you will leave feeling much better informed as to all aspects of a vehicle purchase and knowing what your budget can afford. Another thing, there are dealerships you go to that sell vehicles of this high quality, and you have to get beyond the noses of anyone you might encounter on the staff. Once again, this dealership is so much the opposite, just because you are not über rich does not mean you cannot afford a BMW but most of all, the folks at this dealership relate and are there for you, they all work and make a living just as we do and it reflects in how you are treated. My wife flora and I worked with mark roushert, but I have had time to chat with the other staff from the receptionist through management, you'll not be disappointed. I love to talk, so I know they were more than accommodating to me when I started chatting away. What's more, these folks listen, when they see you later down the line, a subject will come up they will ask you about, at that point, I know that floras and my loyalty will remain with BMW and also the particular dealership. Sure you can buy a BMW any where, but coming to this dealership will be an eye opener in the sense you are working with real folks who understand your needs. They will work with you as I mentioned absolutely no pressure or mind games. In the big picture, as a customer, sure were super important, but remember, we also need to keep in mind we are working with another human being, not a machine. Keep your attitudes at home, you'll find nothing but a great experience and plenty of friendly folks and great coffee and snacks! That's the truck driver part of me, locate coffee and snaks first, the rest will come! BMW is a great product, wonderful staff following great relationship principles and just good folks to work and deal with. Go see them, you'll not be disappointed. Told you I can talk! Have a wonderful year and god bless Ed and Flora Brier More

I recently ordered a brand new BMW 428i from BMW Northwest in Fife, Washington. The experience has been one of the best that I have ever had with a dealership. My car arrived about one month befor Northwest in Fife, Washington. The experience has been one of the best that I have ever had with a dealership. My car arrived about one month before expected. I was notified immediately. My sales representative got me through paperwork quickly, and the financial services representative answered all of my questions about payments. After I signed all of the paperwork, BMW assigned someone to go over all of the buttons and features of my vehicle, which was exceedingly helpful. Overall, a great experience, will definitely purchase from this dealership again! More

I have purchased a car or two in my history, but to be perfectly honest, I have never had a car buying experience like the one provided to be by Ron Hansen and team at BMW Northwest. My wife and I had o perfectly honest, I have never had a car buying experience like the one provided to be by Ron Hansen and team at BMW Northwest. My wife and I had originally started our day shopping across the highway with, dare I say, Audi. When we felt underwhelmed by the vehicle and sales staff, we left to return home, a little deflated. My wife really wanted to look at the BMWs, especially since it had been my dream car since I was little. I, however, never really thought I could afford one. Upon arriving, we were greeted by a gentlemen (whom we later came to know as Ron) and he asked if there was anything he could do to assist us. I explained our situation and that we were curious to learn a little about the BMW 3 Series. Ron Hansen was by far the most knowledgeable and thorough sales person I have ever encountered; and I work in Sales Management myself. Ron did not hesitate to sit us both down in the car, and go over the car in its entirety, focusing on what interested us the most and working from there. After explaining a few of the mechanics, we took a decent test drive and were able to really experience a lot of what we had been told about in terms of the driving mechanics, ride, and performance of the vehicle. For me, there was no doubt I NEEDED this vehicle, but again, i was concerned about affordability. Before, during, and after the test drive, not once was I made to feel pressured about a buying decision. Ron made my wife and I feel like we were on an episode of Top Gear with his information leading into a drive! It was great! Ron was friendly and fun in his own, quirky way, which could only be genuine and not rehearsed. I inquired into pricing and financing vs. Leasing, and Ron took the time to make sure I fully understood the pros and cons to both! After a very simple, no hassle explanation of pricing, I saw really how affordable the vehicle of my dreams could really be! However, due to my "neediness" as a customer and the amount of Ron's time I required, we had run VERY short on time. I asked if there was a way to expedite the rest of the process, and Ron jumped into action partnering with the rest of the team at BMW Northwest and got me in and out of financing (nice woman, forget her name), signed up for my BMW online/safety features, went through the car with me and it was washed and looking BEAUTIFUL! After you drive off, that tends to be the end of contact that most consumers have with their dealership. BMW Northwest has gone even further and continued to make sure I am happy and well taken care of since I have purchased. So much so, I noticed a day after a driving a weird chip in the door hinge on my drivers side, and inquired about it. I don't know for sure if it happened the first night of driving or before I purchased, but it wasn't even an issue to BMW Northwest. They wanted to make sure I was completely satisfied no matter what/when, so again, they reached out to their detail team and body shop and whisked me down to have the chip filled, sanded and polished and now I am looking better than ever. In all reality, it wasn't that big of a deal, but i appreciate that to them, it was! It was almost as if they didn't want one of the cars THEY sold or that came from their dealership with the small chip in it. It was amazing. Since then, I continue to go back for accessories and courtesy washes all too frequently! BMW Northwest has become my home away from home, and Ron has become a friend and he and his team have earned ALL of my future business. More

Craig was honest and truly a pleasure to deal with. I will recommend BMW NW to anyone who asks! Great job Craig! No hard sell Honest and knowledgeable Great follow-up Simple loan processing will recommend BMW NW to anyone who asks! Great job Craig! No hard sell Honest and knowledgeable Great follow-up Simple loan processing More

This is our first BMW and already we want to buy another. Our 2014 Z4 is an amazing car. We contacted Jimmy Barber in Fife and from the first contact he was professional, honest, responsive. Everyone else we Our 2014 Z4 is an amazing car. We contacted Jimmy Barber in Fife and from the first contact he was professional, honest, responsive. Everyone else we've come in contact with in Fife has been the same way. More

Our association with BMW Northwest has been nothing but 5 stars. Our salesman, Bruce, couldn't have been friendlier or more knowledgeable. He was so patient with us in showing us all the bells and whistles stars. Our salesman, Bruce, couldn't have been friendlier or more knowledgeable. He was so patient with us in showing us all the bells and whistles. He encouraged us to stop by anytime we had a question and we really felt appreciated. Susan in finance told us to just get in the car and drive and drive it and we would love it more each time we sat in the seat. She was absolutely right. Everyone was so helpful and we feel we definitely made the right purchase. Looking forward to many happy years with our BMW. More

Hello All, I have purchased many cars in my life time. Hello All, I have purchased many cars in my life time. Some through dealers, some through brokers, some via car buying services (USAA). My goal Hello All, I have purchased many cars in my life time. Some through dealers, some through brokers, some via car buying services (USAA). My goal is to have a pleasant experience and also secure the best price for myself. This is my third BMW and I worked with a number of local dealers in the past. In retrospect, I wish I had visited BMW Northwest from the very beginning. BMW NW is a family owned and run business and it has a very different feel from other dealers. No pressure, very friendly, happy to help. Mark Rauschert was very helpful, informative, and provided a great price up front. I had a very pleasant, low pressure, great deal buying experience at BMW Northwest. I will make a point of buying my next BMW from them. I had an excellent experience. Thank you BMW Northwest! More

Great buying experience. Friendly & knowledgable staff. Great customer care & follow-through. Ron seemed as excited & enthusiastic as we were throughout the transaction. Never felt any pressure, staff. Great customer care & follow-through. Ron seemed as excited & enthusiastic as we were throughout the transaction. Never felt any pressure, just great support. More

I've been purchasing my new BMWs from Ron for over 12 years. Every time Ron was beyond reproach. I could write a mini novel from our first encounter listing all the good things he's done and how fair and years. Every time Ron was beyond reproach. I could write a mini novel from our first encounter listing all the good things he's done and how fair and straight forward in our dealings he's been. But this latest episode exceeded even the lofty standards Ron has set over the years. In short, I am in the process of relocating my family back into the country after an overseas assignment, which has created a very challenging situation (tight timelines, rental cars, numerous flights in and out of the country, and no new M3 available, which was my preference). After checking out several other dealerships (and getting reminded how bad the customer service can be) I reached out to Ron and just laid out my problem, my constraints and ideal solution. 3 days later Ron called with a car that fit the bill perfectly - as new M3. Don't know where he found it, but it was perfect. No headaches, no problems - i got to see the car, speak with the technicians, get all the details about it and alleviate all my concerns. The car was ready quicker than promised and the only time I could make it was at 7:30am on Ron's day off. I wasn't going to even ask but it was Ron that insisted that he'll be there to deliver the car when it suits me - and he was. 7:30am, on his day off Ron was waiting at the dealership before most people even showed up for work, with the car ready and all the time and attention he normally doles out. Simply amazing. More

Buying a car from Ron Hansen at BMW Northwest was the best buying experience I have ever had. I am 58 and have bought many cars and this experience was the best. I will recommend Ron and this dealershi best buying experience I have ever had. I am 58 and have bought many cars and this experience was the best. I will recommend Ron and this dealership to anyone looking for a great buying experience. I also want to say that Sean in finance was very knowledgeable and made the paperwork a good experience as well. A very professional group. More