BMW Northwest

After driving my previous X5 for 11 years 125000 miles, I decided to sell it and purchase a brand new X5. I did extensive work finding out the color I want, the options I want, the upholstery I want, everyth decided to sell it and purchase a brand new X5. I did extensive work finding out the color I want, the options I want, the upholstery I want, everything down to option codes. I prepared my shopping list (vehicle code, option code, colors, etc) and went shopping to dealerships in my area. first BMW of Bellevue which I would rate 0/5 then to BMW of Seattle which I would rate 2/5. The reason I did not order the vehicle from either one of these dealerships is not the financial reasons. It is because the way I was treated by the sales advisors and the sales managers. On a special note, I believe BMW of Bellevue should not be selling BMW's they are truly damaging BMW brand. I am saying this as a person who was involved in purchasing 12 BMW's in various states. When My wife and I first walked through the doors for our first appointment, Ron Hansen was waiting for us at the front desk. He greeted us with a big smile and offered us a hot beverages. He took time to learn our names (with correct pronunciation). Then we sat down to discuss business. I gave him my shopping list. He said he has a car ready for me to test drive I accepted the test drive offer. He asked me which radio station I want listen during test drive, and went outside to pull a X5 to the entrance of the dealership. When we met him at the test drive vehicle the seats were warmed already, smooth jazz station I wanted was tuned everything was perfect. Ron gave us an short overview of the vehicle and gave us some test route suggestions, and waved us a good bye. As I mentioned above, before the test drive I had given him a list of options and the specifications I want. He did his homework while we were test driving the vehicle. When we came back he was already done figuring out the price, the build week etc. With the right amount of negotiating we agreed on the price and he accommodated all our special requests. The whole thing took less than an hour. My vehicle arrived in 3.5 weeks after ordering. I would have given him 9/10 points for all these. The reason I am giving 10/10 is because of the delivery experience. Here is the story: After we came back to dealer to pick up our vehicle we were treated like royalty. The x5 was presented to us like an piece of art cordoned-off waiting for us in front of the dealership. They even prepared a certificate to commemorate the day. The presentation of the vehicle was superb. The certificate had my name and my wife's name on it. Very classy and very considerate move on Ron's Part to include both of our names in the certificate. We sat down to do the paperwork which took about 1 hour. All paper work was readied beforehand and there were no hidden fees. No one pressured us to buy extra warranties or any of those things they try sell you at the last minute. A simple no thank you was enough, they did not insist on selling us anything we didn’t want. I paid for the X5, and the deal was done. 99% of the sales advisors would be done with the client at this point. But, Ron took 1 hour of his time and showed us every detail of the vehicle we purchased. From navigation to HDC from PDC to engine compartment. Ron Hansen is the greatest salesman I met and perhaps he should become an instructor and pass his skills to other sales advisors. Oh I almost forgot we also got a certificate for steak dinner from the dealership as a thank you gift. I believe Ron Hansen deserves 11 points out of 10. More

This was our first time at BMW Northwest and it was AN ABSOLUTE PLEASURE. MARK was simply the best. He was very straightforward in dealing and helped us along every step of the buying process. Mark also s ABSOLUTE PLEASURE. MARK was simply the best. He was very straightforward in dealing and helped us along every step of the buying process. Mark also sincerely took interest in understanding our needs. It felt good to communicate with someone who understood his buyer well. We also liked Susan, the sales manager who made all the paperwork available on time and walked us through it diligently. The staff here is extremely friendly and nice. Highly recommend this dealer to all!!! Don't forget to ask for Mark! More

We own three BMW's and recently moved to Gig Harbor, WA. My wife's X5 needed service. We were leaving town with an early flight and wanted to drop the vehicle off on the way to the airport. We were able to My wife's X5 needed service. We were leaving town with an early flight and wanted to drop the vehicle off on the way to the airport. We were able to get an appointment on short notice. Rich followed up and confirmed our requested service. We also decided to have the vehicle detailed while we were out of town. We dropped the car off on Friday and picked up on Monday. My wife was thrilled to see her nice clean SAV and I was glad it had been waxed, polished, etc. and was good to go at 7:00 a.m. when needed. Thanks for the great service! The Flynn's More

After shopping the Puget Sound BMW Dealers for my new BMW, BMW Northwest won my business. Very professional, friendly and responsive. I highly recommend BMW Northwest for your next car purchase! BMW, BMW Northwest won my business. Very professional, friendly and responsive. I highly recommend BMW Northwest for your next car purchase! More

I wasn't happy with Seattle BMW after two car purchases (the service is great though), so I drove 35 mins down to Tacoma. I got a decent deal, plus the whole purchase process was super fast and efficient. (the service is great though), so I drove 35 mins down to Tacoma. I got a decent deal, plus the whole purchase process was super fast and efficient. The staff was also very friendly without being annoying. The snacks and beverages are a nice touch! More

I recently purchased a 2012 X5d from Northwest BMW and although I never bother to write reviews for companies I felt compelled to post my high regard for the buying experience. After a year long Internet although I never bother to write reviews for companies I felt compelled to post my high regard for the buying experience. After a year long Internet search for both the right car and the right dealership I settled on the X5 from Northwest and have not been disappointed with my decision. My dealings with Mark Rauschert have from the beginning been honest and straightforward and he saved us both a great deal of time and aggravation in the negotiation process by giving me the best price and right advice up front. His follow up after the sale has been exemplary and designed to foster long lasting relationships. As a result I am currently in the process of referring a client of mine to purchase his next vehicle from Northwest and Mark with complete confidence that he will be treated equally well. David nakanishi More

This is the first BMW that I have owned and this appointment in December was my second service appointment. My car is still on warranty so I have no information about pricing. My first service app appointment in December was my second service appointment. My car is still on warranty so I have no information about pricing. My first service appointment here was not good and I was reluctant to return. However, the location was so convenient, that I decided to try again. This appointment was great. My Service Advisor was Rich Knoll and he answered every question I had plus provided additional information. I have found it difficult to understand how to operate some features on the car and the manuals are not that clear, in my opinion. Rich went over what service was done, what was required in the future and went out to my car with me to show me how to understand the computer system in the car. Most important, he did not make me feel like an idiot. More

Our new X3 was the fourth BMW purchased from BMWNW, all have been great experiences. Ron Hanson sold two of those cars, so naturally we went back to him. Ron is like family to us, smart, caring and very have been great experiences. Ron Hanson sold two of those cars, so naturally we went back to him. Ron is like family to us, smart, caring and very knowledgable about the cars he sells. He's also a fun guy, good follow up and tried his best to teach me how to us the iDrive. I still have a problem trying to find how to input a location in the navigation. Would I recommend BMWNW to my friends, YES! More

Ron Hanson and Jay Senon are awesome employees for BMW Northwest. If you are looking a new car, ask for Ron Hanson or if you need service, ask for Jay Senon. They handle me with kid gloves each time I'm a Northwest. If you are looking a new car, ask for Ron Hanson or if you need service, ask for Jay Senon. They handle me with kid gloves each time I'm at the dealership. They make BMW the best dealership in the Northwest. My husband and I both purchased our BMWs from there and recommend the dealership to others. More

We are extremely happy with our overall experience with BMW Northwest. We have purchased two new vehicles from them so far and plan to continue to deal with them in the future. They are friendly, polite, i BMW Northwest. We have purchased two new vehicles from them so far and plan to continue to deal with them in the future. They are friendly, polite, informative, and care about meeting all of our auto needs.We had a bad experience dealing with another BMW dealership on the Eastside and drive all the way from South Everett to deal with BMW Northwest of Fife. The drive is long but worth every mile to deal with them. We have and will continue to refer others to this dealership. Thank you BMW Northwest for making us very happpy customer's... You're the best!!! More